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  1. Surveys
  2. 2005
  3. May
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  5. Value Management Survey - Internal
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Hello Colleagues:



The purposes of this survey are to firstly, obtain a perspective of your knowledge of Value Management (VM); secondly, the use of VM in every-day operational processes; and thirdly, to acquire opinions as to whether VM can be used as part of continuous improvement programmes for future growth.


Value Management is defined as a methodology that identifies opportunities to remove unnecessary costs while assuring that quality, reliability and performance will meet or exceed the customer’s expectations. The improvements are the result of recommendations made by multidisciplinary teams representing all parties involved.




In this survey, you will be asked to complete general questions about the Value Management Process. It will take approximately 10 minutes to complete the questionnaire.



Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Dwight Stoute at 681-6866 or by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 

Q1. What sub-segment do you belong to?
 
Business Consulting Services
 
Information Management
 
Infrastructure Services
 
Software Products
 
 

Q2. Which title best describes your level of responsibility?
 
Operations Manager
 
Business Development Manager
 
Sales Manager
 
Project Manager
 
Data Management Engineer
 
Network Engineer
 
Consultant
 
Other
 
 
 

Q3. Please indicate how long have you been working with Schlumberger?
 
Less than 1 year
 
1 to 2 years
 
3 to 5 years
 
6 to 10 years
 
More than 10 years
 
 

Q4. Are you familiar with the term “Value Management”?
 
Yes
 
No
 
 

Q5. Is Value Management used in your organization (either as a measurement tool; an improvement programme or otherwise defined)?

 
Yes, organization wide
 
Yes, in some parts of the organization
 
Not any more
 
Not yet, but planned to start
 
Not at all
 
Not sure
 
 
Q6. The following statements pertain to your understanding of value management. Please indicate whether you agree or disagree with the following:
Strongly Disagree Disagree Neutral Agree Strongly Agree
The department understands the need for value management.
The department recognises the benefits that are possible from implementing value management.
The executives in your organization have a good understanding of the principles of value management.
Management has identified the application of value management to various parts of our business.
The company views and treats value management as a profession rather than a part-time assignment.
The department takes advantage of emerging opportunities for new products by using teams to design and develop innovative ideas.
 
 

Q7. From the following list, indicate the issues that are a priority within your organization. (More than one answer is possible)

 
Securing world class performance and productivity growth
 
Re-equipping / re-training for new technologies and markets
 
Strategy for competitiveness and profitability
 
Identifying major market trends and customer needs
 
Developing new market opportunities

 
 

Q8. Is focus on value a part of the corporate strategy?

 
Yes
 
No
 
Do not know
 
 

Q9. From the following list, indicate the criteria for management of projects. (More than one answer is possible.)

 
Terms of reference for projects are clear
 
Teams are selected to match demands of each project
 
Training needs are identified and organized
 
Facilitation skills are utilized
 
Teams work to schedule and agreed performance targets
 
Findings are reported to management and targets met
 
Proposals are fully implemented

 
 

Q10. When planning a project or a job, a set plan is normally developed. From the subtitles, indicate if any of the procedures are followed.



(a) Planning

 
Projects are handled on an individual basis.
 
Projects are handled as a team.
 

(ii)Choose only one answer
 
If teams are selected, they consist of members from other disciplines
 
If teams are selected, they are from within the same department
 
Not applicable
 

(iii) In planning a value improvement process, certain techniques are employed. Identify any which your organization use.

(More than one answer is possible)


 
Checklists
 
Ranking and Weighting
 
Weighted Constraints
 
Pareto Voting
 
Paired Comparison
 
Decision Analysis
 
Cluster Analysis
 
Cost Function Analysis
 
Criteria Analysis
 
Delphi Method
 
No value improvement processes are employed

 



(b) Information
 
Information is readily shared
 
Information is difficult to obtain.
 



(c) Analysis -


Indicate which techniques are used to investigate problems or ideas.


(More than one answer is possible)
 
Flow Charts
 
PERT Analysis
 
Fishbone Diagrams
 
Functional Analysis
 
Function Costing
 
Focus Workshops
 
Other
 

 



(d) Creative -


Which of the following tools are used for the development of ideas?

(More than one answer is possible)


 
Brainstorming
 
Function Analysis System Technique
 
Benchmarking
 
Other
 

 



(e) Evaluation -


(i) Choose only one answer


 
Opinions are sought on ideas developed
 
No consultation is sought from colleagues
 

(ii) Choose only one answer

 
Potential alternatives are developed and ranked
 
Focus is on one idea. No deviation from the plan is allowed
 

(iii) Which of the following tools are used in the evaluation of ideas?

(More than one answer is possible)


 
Quality Function Deployment (QFD) Concept Selection Matrix
 
Product Cost and Life-Cycle cost modules
 
Benchmarking
 
Technology Evaluation
 
No evaluation of ideas is done
 
Other
 

 

(f) Reporting


 
Proposals are presented to management as a team effort
 
Proposals are presented to management as an individual effort
 


(g) Implementation and Follow Up -



Comment on the following statements


Strongly Disagree Disagree Neutral Agree Strongly Agree
Feedback is provided on project proposals
Credit is given to the team for work performed
Recommendations are quickly implemented
Control methods are put in place for continuous improvement
 
 

Q11. Has your company implemented a company-wide program to make employees more aware of and train them in value management?

 
Yes
 
No
 
Do not know
 
 
Q12. What percent of your company’s employees and managers received training in value management principles and concepts?

<10% 10-25% 26-50% 51-75% 76-100%
Management Team
All employees
 
 

Q13. If training is done, are professional facilitators provided?

 
Yes
 
No
 
 
Q14. Comment on the following statements

Strongly Disagree Disagree Neutral Agree Strongly Agree
Management gives valuable support to value improvement processes.
Management is open to appropriate innovation and change.
Management empowers teams to make decisions.
The organization has a climate of continuous improvement initiatives.
Sharing of information through incentives is encouraged.
Financial and operational performance information is regularly shared with staff.
Staff receives incentives for ideas (such as through bulletins, publications, memberships, etc).
 
 

Q15. What types of scorecard measures are used to evaluate overall organizational performance?

(Please check all that apply)


 
Financial Measures
 
Customer feedback measures
 
Internal process measures
 
Employee satisfaction
 
Community involvement
 
Social responsibility
 
N/A

 
 

Q16. Does your company presently have a Customer Satisfaction Measurement (CSM) program -- a formal process or system for tracking how well the organization is meeting customer needs and expectations?


 
Yes
 
No
 
Do not know
 
 

Q17. How does your organization decide on which customers to focus? (Check all that apply.)

 
Focus on most profitable customers.
 
Focus on customers with highest customer lifetime value.
 
Focus on customers of competitors to win market share.
 
Other
 

 
 

Q18. How does your organization determine what to emphasize or where to focus for value creation in each relationship?

(Choose all that apply)

 
Value drivers assessed from research, sales department, or other sources
 
Sales volume by segment
 
Determining performance relative to competitors and developing differentiation
 
Build relationship based on direction provided by customers
 
Other
 

 
 

Q19. How does your organization identify key competitors? (Check all that apply.)

 
The organization identifies competitors with similar products or services
 
Individual customers tell the organization who its key competitors are
 
Distribution channel intermediaries tell the organization who its key competitors are
 
Market research
 
Sales
 
Other
 

 
 
Q20. Please rank on the following scale how you perceive your organization is performing overall in the minds of customers and in comparison to competitors.


Very Poor Poor Average Successful Very Successful
 
 
Please contact [email protected] if you have any questions regarding this survey.
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