1. Surveys
  2. 2005
  3. May
  4. V
  5. Vasc-Alert Customer Satisfaction Survey
0%
 
 
Dear Customer:



As the customer relations manager of Vasc-Alert, I want to thank you for giving us the opportunity to serve your facility. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we consistently meet your expectations.


Best Regards

Nathan Spitz

Vasc-Alert
 
 
 
In thinking about your most recent experience with Vasc-Alert, was the quality of customer service you received?
 
Very Satisfactory
 
Satisfactory
 
About Average
 
Somewhat Unsatisfactory
 
Unsatisfactory
 
 
If you indicated that the customer service was unsatisfactory, would you please describe what happened?
   
 
 
 
If you did have any concerns, how was the process for getting your concerns resolved?
 
Very Satisfactory
 
Satisfactory
 
About Average
 
Somewhat Unsatisfactory
 
Unsatisfactory
 
 
If you did have any concerns with a particular situation could you please take a few minutes to describe what happened?
   
 
 

Now please think of the features and benefits of Vasc-Alert reports.
How beneficial are vasc-Alert reports to your vascular access surveillance program?
 
Very Satisfactory
 
Satisfactory
 
About Average
 
Somewhat Unsatisfactory
 
Unsatisfactory
 
 
Customer Service Representative


The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree Agree Neutral Disagree Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
 
 
Are there any other comments about the customer service representative you would like to add?
   
 
 
The Process


The following questions pertain to the process by which your most recent service contact was handled. Please indicate whether you agree or disagree with the following statements.
Strongly Agree Agree Neutral Disagree Strongly Disagree
The waiting time for having my questions addressed was satisfactory
My phone call was quickly transferred to the person who best could answer my question
The automated phone system made the customer service experience more satisfying
 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Considering the total package offered by Vasc-Alert including customer service, Vasc-Alert Reports, and cost how satisfied are you with Vasc-Alert?
 
 
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will use suggestions taken from this survey into consideration in order to provide your facility superior quality and customer service as valued Vasc-Alert clients.



Please send any comments or concerns about this survey to the following contact and address.

Vasc-Alert

Nathan Spitz

3000 Kent Ave



West Lafayette , IN, 47906
 
Please contact [email protected] if you have any questions regarding this survey.