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  1. Surveys
  2. 2013
  3. April
  4. V
  5. Vernon Commissioning Survey
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Hello:
You are invited to participate in our survey to evaluate your recent Vernon Pipe Machine Commissioning and/or On-Site Service Event.

Your participation in this study is completely voluntary. It is very important for us to learn your opinions. THIS SURVEY IS ONLY FOR VERNON PIPE COMPANY CUSTOMERS WHO HAVE RECEIVED ON-SITE SERVICE OR COMMISSIONING OF YOUR VERNON SYSTEM, AND MUST BE COMPLETED WITHIN TWO WEEKS UPON RECEIVING THIS SURVEY REQUEST.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Please indicate your company name.
   
 
 
 
What was the reason for contacting Vernon Pipe Company for the technician to be at your location?
 
Commissioining new equipment.
 
Troubleshooting - Cutting but not optimal.
 
Troubleshooting - Machine down.
 
Additional Training needed.
 
Other
 
 
 
 
What was the condition of your Vernon Pipe Machine prior to the technician arriving at your location?
 
In full production.
 
Moving and cutting.
 
Moving only.
 
Assembled but not moving.
 
Not Assembled
 
 
How satisfied are you with the following in regards to the service you received by our Field Service Personnel? Please rate your experience between 1 and 5 (1 - Unsatisfied; 5 - Very Satisfied)
1 2 3 4 5 N/A
Training
Service
Knowledge
Professionalism
Punctuality
Attitude
 
 
 
Did our Field Service Tech establish communication with you prior to visiting your site?
 
Yes
 
No (Please Explain)
 
 
 
Did our Field Service Tech resolved all of the issues you reported for this service to take place? (not including additional issues found while Field Service was on location)
 
Yes
 
No (Please Explain)
 
 
 
Did our Field Service Tech supplied you with additional documentation or support information?
 
Yes
 
No (Please Explain)
 
 
 
What could have been done differently so that you could have had a better service experience?
   
 
 
 
Any additional concerns, comments, or thoughts?
   
 
Thank you for choosing Venon Pipe Company.
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