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  1. Surveys
  2. 2016
  3. February
  4. V
  5. Viavi DSAM for Columbus

Viavi DSAM for Columbus

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Exit Survey
 
 
Comcast Technicians of Columbus Blvd,

My name is Carl Hansen - I work for VIAVI Solutions (formerly JDSU) - working with your manager, we are interested in feedback on the RF test equipment you are using today.

Our goal is to use this feedback to prepare for an upcoming team meeting that will help you use your meters and tests to help solve customers problems faster and easier. So please be as detailed as you can in your responses.

Thank you! - Carl Hansen and Walt Lewellen


Survey will take less than 5 minutes and will remain open until February 22nd!


Don't forget to PROVIDE YOUR TECH ID so can be entered into a drawing for a VIAVI prize pack!


Please start the survey by clicking NEXT.
 
 
 
* What RF test equipment are you currently using?
 
DSAM (JDSU)
 
360 (Trilithic)
 
Recon (Comsonics)
 
Other
 
 
 
 
* Select the top item(s) that you would like to understand more during your RF testing.
Select UP TO 5.
 
Limit Sets (minimum values for "pass/fail")
 
Ingress Scan/Reporting
 
DOCSIS Testing
 
Power Levels
 
Modulation Error Ratio (MER)
 
Bit Error Rate (BER)
 
Upstream Levels
 
Synchronization with server
 
Home Integrity Check
 
I know my RF tools inside and out!
 
Other

 
 
Is there any more detail you can provide about the about selection(s) made in the previous question?
(This will help us with gathering the content to make these features more understandable)
   
 
 
 
* Select the item(s) during your testing that are NOT currently functioning as expected.
Select ALL that apply.
 
Limit Sets (pass or fail not working correctly)
 
Ingress Scan/Reporting
 
DOCSIS Testing
 
Power Levels
 
Modulation Error Ratio (MER)
 
Bit Error Rate (BER)
 
Upstream transmit (DOCSIS)
 
Synchronization with server
 
Home Integrity Check
 
My meter is working as expected
 
Other

 
 
 
Can you describe any specific details of the function(s) that are NOT working correctly.
Example - When it's cold the ingress test fails every-time!
(This will help us with gathering the necessary steps to hopefully fix these issues)
   
 
 
 
Input your Tech Number for entry into the random drawing for a VIAVI prize pack
   
 
 
 
Please provide any other comments you think would be relevant to this topic: