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THANK YOU FOR YOUR COOPERATION WITH THIS “SURVEY VIS-À-VIS COMPLAINTS”
My name is Eiko Tanaka. I am in the Masters program of the Rikkyo University Graduate School of Intercultural Communication in Tokyo, Japan. I am conducting a survey to collect data for use in my thesis. Below I have come up with various scenarios and would like to know what you would do if placed in these situations. In response to each scenario, I ask you to describe either what you would say or what you would not say and the reasons why. Please do not answer based on what you should say, but rather with what you would actually say in those situations.
For my reference, I ask that you please complete your first name and other information below. The results of this survey will not be used for any purpose besides this research, and in the event that your comments will be included in the thesis, a pseudonym will be used. Once again, thank you for your time and cooperation.
Eiko Tanaka
Masters Candidate
COMPLAINTS SCENARIOS
If you were to encounter any of the situations described below, how would you react? Please write your replies using your everyday vernacular. There may be situations in which you do not say anything; in those situations please write down your reason(s). In each scenario, the person with whom you are interacting is the same sex as you.
Scenario #1: You and a friend have been waiting in a long line for more than an hour to get as good of seats as possible for a concert. A man/woman close to you in age suddenly tries to cut in line just in front of you, so you say:
Your Response:
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| 1. In the above scenario, to what degree do you think it is necessary to express complaints? Please choose one of the following. |
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| 2. In the above scenario, do you feel there is social distance (vertical relationship) between you and the person with whom you are interacting? Please choose one of the following. |
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| 3. In the above scenario, do you feel there is a degree of intimacy between you and the person with whom you are interacting? Please choose one of the following. |
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| 1. In the above scenario, to what degree do you think it is necessary to express complaints? Please choose one of the following. |
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| 2. In the above scenario, do you feel there is social distance (vertical relationship) between you and the person with whom you are interacting? Please choose one of the following. |
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| 3. In the above scenario, do you feel there is a degree of intimacy between you and the person with whom you are interacting? Please choose one of the following. |
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| 1. In the above scenario, to what degree do you think it is necessary to express complaints? Please choose one of the following. |
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| 2. In the above scenario, do you feel there is social distance (vertical relationship) between you and the person with whom you are interacting? Please choose one of the following. |
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| 3. In the above scenario, do you feel there is a degree of intimacy between you and the person with whom you are interacting? Please choose one of the following. |
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| 1. In the above scenario, to what degree do you think it is necessary to express complaints? Please choose one of the following. |
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| 2. In the above scenario, do you feel there is social distance (vertical relationship) between you and the person with whom you are interacting? Please choose one of the following. |
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| 3. In the above scenario, do you feel there is a degree of intimacy between you and the person with whom you are interacting? Please choose one of the following. |
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| 1. In the above scenario, to what degree do you think it is necessary to express complaints? Please choose one of the following. |
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| 2. In the above scenario, do you feel there is social distance (vertical relationship) between you and the person with whom you are interacting? Please choose one of the following. |
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| 3. In the above scenario, do you feel there is a degree of intimacy between you and the person with whom you are interacting? Please choose one of the following. |
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| 1. In the above scenario, to what degree do you think it is necessary to express complaints? Please choose one of the following. |
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| 2. In the above scenario, do you feel there is social distance (vertical relationship) between you and the person with whom you are interacting? Please choose one of the following. |
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| 3. In the above scenario, do you feel there is a degree of intimacy between you and the person with whom you are interacting? Please choose one of the following. |
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| 1. In the above scenario, to what degree do you think it is necessary to express complaints? Please choose one of the following. |
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| 2. In the above scenario, do you feel there is social distance (vertical relationship) between you and the person with whom you are interacting? Please choose one of the following. |
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| 3. In the above scenario, do you feel there is a degree of intimacy between you and the person with whom you are interacting? Please choose one of the following. |
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| 1. In the above scenario, to what degree do you think it is necessary to express complaints? Please choose one of the following. |
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| 2. In the above scenario, do you feel there is social distance (vertical relationship) between you and the person with whom you are interacting? Please choose one of the following. |
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| 3. In the above scenario, do you feel there is a degree of intimacy between you and the person with whom you are interacting? Please choose one of the following. |
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| 1. In the above scenario, to what degree do you think it is necessary to express complaints? Please choose one of the following. |
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| 2. In the above scenario, do you feel there is social distance (vertical relationship) between you and the person with whom you are interacting? Please choose one of the following. |
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| 3. In the above scenario, do you feel there is a degree of intimacy between you and the person with whom you are interacting? Please choose one of the following. |
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| 1. In the above scenario, to what degree do you think it is necessary to express complaints? Please choose one of the following. |
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| 2. In the above scenario, do you feel there is social distance (vertical relationship) between you and the person with whom you are interacting? Please choose one of the following. |
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| 3. In the above scenario, do you feel there is a degree of intimacy between you and the person with whom you are interacting? Please choose one of the following. |
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| 1. In the above scenario, to what degree do you think it is necessary to express complaints? Please choose one of the following. |
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| 2. In the above scenario, do you feel there is social distance (vertical relationship) between you and the person with whom you are interacting? Please choose one of the following. |
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| 3. In the above scenario, do you feel there is a degree of intimacy between you and the person with whom you are interacting? Please choose one of the following. |
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| 1. In the above scenario, to what degree do you think it is necessary to express complaints? Please choose one of the following. |
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| 2. In the above scenario, do you feel there is social distance (vertical relationship) between you and the person with whom you are interacting? Please choose one of the following. |
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| 3. In the above scenario, do you feel there is a degree of intimacy between you and the person with whom you are interacting? Please choose one of the following. |
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