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  1. Surveys
  2. 2012
  3. September
  4. W
  5. WoVG Business Mobile Services Survey
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You are invited to participate in a survey WoVG Mobile Services Survey.

The purpose of this survey is to determine the departmental business service requirements of mobile devices and applications. The information gathered will be used to leverage and reuse existing capabilities and guide where future investments should be made.

15 Mobile Services Types have been identified using the Australian Government Architecture - Service Reference Model (version 3.0).

MOBILE USER SERVICE TYPES

  • Assets/Materials Management
  • Communication
  • Collaboration
  • Content Management
  • Customer Relationship Management
  • Data Management
  • Document Management
  • Financial Management
  • Forms Management
  • Human Resources Management
  • Knowledge Management
  • Mobile User Preferences and Assistance
  • Supply Chain Management
  • Tracking and Workflow
  • Visualisation

    Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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    * Which Department/Agency do you report to?
     
    Contact Information
    First Name : 
    Last Name : 
     

    Assets/Materials Management

    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    SERVICE TYPE: Assets/Materials Management
    SERVICE DESCRIPTION: Capabilities within this service type allow a user of a mobile device to manage organisations assets including tracking, cataloguing, acquisition, transfer and maintenance.
     
     
    Additional Comments
    Where applicable, please provide further comments or details about software applications that will help guide future WoVG mobile investment plan.
       
     

    Collaboration (including email)

    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    SERVICE TYPE:Collaboration (including email)
    SERVICE DESCRIPTION:Capabilities within this service type allow a user of a mobile device to simultaneously communicate and share content, schedules, messages and ideas through email, threaded discussions, shared calendaring, task management and social networking.
     
     
    Additional Comments
    Where applicable, please provide further comments or details about software applications that will help guide future WoVG mobile investment plan.
       
     

    Communication

    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    SERVICE TYPE:Communication
    SERVICE DESCRIPTION:Capabilities within this service type allow a user of a mobile device to communicate with geograpically dispersed users including telephony, instant messaging, video conferencing and online group management.
     
     
    Additional Comments
    Where applicable, please provide further comments or details about software applications that will help guide future WoVG mobile investment plan.
       
     

    Content Management

    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    SERVICE TYPE:Content Management
    SERVICE DESCRIPTION:Capabilities within this service type allow a user of a mobile device to manage the storage, maintenance and retrieval of documents and information of a system or website. Includes the update and management of website links.
     
     
    Additional Comments
    Where applicable, please provide further comments or details about software applications that will help guide future WoVG mobile investment plan.
       
     

    Customer Relationship Management

    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    SERVICE TYPE:Customer Relationship Management
    SERVICE DESCRIPTION:Capabilities within this service type allow a user of a mobile device to plan, schedule and control the activities between the customer and the enterprise, both before and after a product or service is offered.
     
     
    Additional Comments
    Where applicable, please provide further comments or details about software applications that will help guide future WoVG mobile investment plan.
       
     

    Data Management

    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    SERVICE TYPE:Data Management
    SERVICE DESCRIPTION:Capabilities within this service type allow a user of a mobile device to provide for the usage, processing and general administration of unstructured information.
     
     
    Additional Comments
    Where applicable, please provide further comments or details about software applications that will help guide future WoVG mobile investment plan.
       
     

    Document Management

    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    SERVICE TYPE:Document Management
    SERVICE DESCRIPTION:Capabilities within this service type allow a user of a mobile device to scan, view, edit, approve and save documents and files in organization's document management system.
     
     
    Additional Comments
    Where applicable, please provide further comments or details about software applications that will help guide future WoVG mobile investment plan.
       
     

    Financial Management

    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    SERVICE TYPE:Financial Management
    SERVICE DESCRIPTION:Capabilities within this service type allow a user of a mobile device to manage accounting practices and procedures for handling revenues, funding and expenditures. These capabilities may be external to the organisations financial management application.
     
     
    Additional Comments
    Where applicable, please provide further comments or details about software applications that will help guide future WoVG mobile investment plan.
       
     

    Forms Management

    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    SERVICE TYPE:Forms Management
    SERVICE DESCRIPTION:Capabilities within this service type allow a user of a mobile device to create, modify and use physical or electronic documents to capture information within a business cycle or process.
     
     
    Additional Comments
    Where applicable, please provide further comments or details about software applications that will help guide future WoVG mobile investment plan.
       
     

    Human Resource Management

    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    SERVICE TYPE:Human Resource Management
    SERVICE DESCRIPTION:Capabilities within this service type allow a user of a mobile device to manage an organisations workforce including listings, locations, hierarchy, and skills, administration, training, time reporting and performance management
     
     
    Additional Comments
    Where applicable, please provide further comments or details about software applications that will help guide future WoVG mobile investment plan.
       
     

    Knowledge Management

    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    SERVICE TYPE:Knowledge Management
    SERVICE DESCRIPTION:Capabilities within this service type allow a user of a mobile device to manage and maintain explicit knowledge (recorded, formal, structured) and gather and transform tacit knowledge (not recorded, unspoken, informal) into formal information.
     
     
    Additional Comments
    Where applicable, please provide further comments or details about software applications that will help guide future WoVG mobile investment plan.
       
     

    Mobile User Preferences and Assistance

    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    SERVICE TYPE:Mobile User Preferences and Assistance
    SERVICE DESCRIPTION:Capabilities within this service type allow a user of a mobile device to register and subscribe to services of interest, join mailing lists or forums, access online help, automated alerts and notifications change the way that data is displayed.
     
     
    Additional Comments
    Where applicable, please provide further comments or details about software applications that will help guide future WoVG mobile investment plan.
       
     

    Supply Chain Management

    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    SERVICE TYPE:Supply Chain Management
    SERVICE DESCRIPTION:Capabilities within this service type allow a user of a mobile device to plan, schedule and control products using catalogue management, ordering, purchasing, invoicing, tracking and inventory control.
     
     
    Additional Comments
    Where applicable, please provide further comments or details about software applications that will help guide future WoVG mobile investment plan.
       
     

    Tracking and Workflow

    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    SERVICE TYPE:Tracking and Workflow
    SERVICE DESCRIPTION:Capabilities within this service type allow a user of a mobile device to monitor and route electronic information /documents to support business processes including collaboration. Examples: case management, claims investigation, correspondence routing.
     
     
    Additional Comments
    Where applicable, please provide further comments or details about software applications that will help guide future WoVG mobile investment plan.
       
     

    Visualisation

    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    SERVICE TYPE:Visualisation
    SERVICE DESCRIPTION:Capabilities within this service type allow a user of a mobile device to capture and present spatial data in graphical or picture form.
     
     
    Additional Comments
    Where applicable, please provide further comments or details about software applications that will help guide future WoVG mobile investment plan.
       
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