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  1. Surveys
  2. 2005
  3. February
  4. Y
  5. Your Lasik Vision Institute Experience
0%
 
 
Dear Valued Customer:



As the Director of Customer Care for The Lasik Vision Institute I would like to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for $100.00 off designer sunglasses at any of our Eyeglass World Super Stores. We hope that you will accept this as a token of our good will.



Sincerely,

[Kathy Roland]

Supervisor
 
 

How did you first find out about The Lasik Vision Institute?
 
Print Advertising
 
Online Search Engines or Website
 
Broadcast Media (radio, television)
 
Friend or Family Referral
 
Mall Kiosk
 
Promotional Event
 
Other
 
 
 

* Upon arrival to your initial free Lasik Informational Session about how long did you have to wait before speaking to a Lasik Counselor?
 
I was taken care of immediately
 
within 3 minutes
 
3-10 minutes
 
10-15 minutes
 
more than 30 minutes
 
Other
 
 
 
 
Did our Lasik Counselor... (Select all that apply)



 
Display a friendly and courteous attitude
 
Appear knowledgeable and competent
 
Explain the different Laser Technology
 
Discuss our competititve pricing structure
 
Display professionalism
 
Discuss our Doctor's credentials
 
Listen, and then answer your questions

 
 


Upon attending your initial free Lasik Informational Session at The Lasik Vision Institute how would you rate your overall experience?
 
Excellent
 
Good
 
Satisfactory
 
Needs Improvement
 
Failing
 
Other
 
 
 
 
Following the Free Lasik Informational Session when asked to schedule the Pre-Operative Exam.....(Select the response that applies)
 
I scheduled the exam the same day
 
I said I would wait a couple of days and then call back
 
I said I am going to wait for a better time frame
 
I said I am going to shop around before scheduling
 
I said I was not going to schedule at this point in time
 
Other
 
 
 
 
If you did not schedule the full Comprehensive Pre-Operative Exam what where the primary reasons for you not scheduling the appointment? (please select all that apply)
 
I did not want to pay a $100 deposit to see the doctor
 
The cost was higher than what I expected
 
I was not happy with the inital presentation
 
I wanted to shop around
 
I am fearfull of the Lasik Procedure
 
I am undecided at this point
 
I am unable to be without my contacts before the exam
 
Other
 
 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Overall, how satisfied are you with the customer service experience?
 
 
If you were less than totally satisfied, what could have been done to serve you better?
   
 
 
 
Thank you for your most valuable feedback. We sincerely appreciate your honest opinion and will take your input into consideration as we continue striving each and every day to obtain the absolute best patient care along with the most state of the art technology for you our valued patient.



If you have any comments or concerns about this survey please Contact: -

The Lasik Vision Institute

Kathy Roland

Address 1

Address 2

City, State, ZipCode
 
Please contact [email protected] if you have any questions regarding this survey.
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