zafran | QuestionPro

How satisfied are you with regarding the following items?

PRODUCT

Very Unsatisfied

Unsatisfied

Neutral

Satisfied

Very Satisfied

Not Applicable

Overall quality

Value

Purchase experience

Installation or first use experience

Usage experience

After purchase service (warranty, repair, customer service etc)

How often do you use [PRODUCT]?

Once a week or more often

2 to 3 times a month

Once a month

Every 2-3 months

2-3 times a year

Once a year or less often

Do not use

Overall, how satisfied are you with [PRODUCT]?

Very Unsatisfied

Unsatisfied

Somewhat Satisfied

Very Satisfied

Extremely Satisfied

Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is...

Will you use/purchase [PRODUCT] again?

How likely are you to recommend [PRODUCT] to others?

Definitely will recommend

Probably will recommend

Not sure

Probably will not recommend

Definitely will not recommend

Never Used

Based on your experience with [PRODUCT], how likely are you to buy a [OTHER PRODUCT] again?

If you contacted [COMPANY] customer service, were all problems resolved to your complete satisfaction?

Yes, by the company or its representatives

Yes, by me or someone outside the company

No, the problem was not resolved

No problems/No contact with customer service

If you have additional comments for [COMPANY] about your experience with [PRODUCT] that have not been addressed in the survey, please enter them below.

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -

Company Name

Address 1

Address 2

City, State, ZipCode

This survey is about a new [product/service] concept that is described as follows:

[ENTER PRODUCT/SERVICE DESCRIPTION HERE]

How would you best describe your familiarity with a product/service like that described above?

I was not aware of such a product/service

Only generally aware

Have investigated or researched such products

Have demo'd a product like this

Have purchased or regularly use a product like this

If you are a current user, how long have you used [Product/Service]?

How often could you find a use for this [Product/Service]?

Based on the description, how interested would you be in buying this new [Product/Service] if priced within your budget?

Not at all interested

Not very interested

Not sure

Somewhat interested

Very interested

What is it that you like most about the [Product/Service]?

What do you like least about the [Product/Service]?

Which of the following best describes your need for this product?

I really need this product because nothing else can solve this problem.

This is a minor improvement over what I currently use.

Looks okay but is about the same as what I'm using now.

My current product would serve me better.

I am not at all interested in this product.

About what would you expect to pay for a new [Product/Service] like the one described? (Nearest dollar)

At what price would this new product begin to look inexpensive or cheap? Select one.

At what price would the product begin to look too expensive? Select one.

At what price would the product begin to look so expensive that you would never consider buying it?

If you knew that the average price of [Product/Service] was $[Enter Price], would you expect to pay more or less to buy the described product/service?