Podium is a text message marketing platform that combines unique customer relationship management tools. It provides simple tools for gathering customer feedback and reviews. However, Podium’s features are sometimes limited. As a result, users are looking for Podium alternatives to meet their needs.
Take an in-depth look at 10 popular Podium alternatives and Reputation Management platforms to determine which is best for you. Compare Podium to these online Reputation Management platforms in terms of features, ease of use, customer service and support, and real user reviews.
Let’s look at some of the drawbacks of Podium to help you find Podium alternatives:
- The Podium has a text message marketing feature, but they did not include QR Codes, which are an important part of text message marketing.
- The integration process is complex in Podium because their integration process must be requested and installed by Podium team members.
- Podium claims that it works exclusively with small local businesses, but some small businesses have complained that its prices are not affordable.
10 Best Podium Alternatives to Reputation Management
While Podium is a popular reputation management tool, there are several alternatives available in the market that offer similar or even better features. Here are 10 top alternatives to Podium for reputation management:
01. QuestionPro CX Reputation
QuestionPro CX Reputation is one of the best Podium alternatives. It is a reputation management tool that allows you to listen to your customers, respond to reviews, and improve your online presence. It actively monitors brand mentions on websites and social media platforms in real time.
QuestionPro CX Reputation also analyzes your business’s real-time ratings, count, and location to provide a more holistic, integrated view of the customer experience!
Key features:
- Monitor, respond, and analyze online public ratings.
- Filter reviews and activate notifications.
- Advanced filtering
- sentiment analysis
- performance analytics
QuestionPro CX Reputation is better than Podium because of:
- Easy to use
- User-friendly interface
- Ease of admin
- 24/7 customer service
Pricing
QuestionPro CX has a free version with limited features. Premium pricing begins at $99 per month.
02. BirdEye
BirdEye is a cloud-based customer experience platform that uses customer feedback to improve customer experience and loyalty. BirdEye, like QuestionPro CX Reputation, is one of the direct Podium alternatives.
Key features:
- Real-time live chat functionality
- Better listing management features
- Tool for collecting feedback with simple features.
BirdEye is better than Podium because of the following:
- Ease of use
- Better quality of support
Pricing
Contact BirdEye for pricing.
03. GradeUs
GradeUs is one of the most effective Podium alternatives in 2023. It is a comprehensive reputation management tool that includes campaign management, feedback gathering, and multi-channel management in a suite of products. All sizes of businesses can use it, but it pays particular attention to the requirements of a new one.
Key features:
- Review reporting tools
- Collecting customer reviews from multiple channels
GradeUs better than Podium because of:
- Better customer service
- Ease of admin
Pricing
GradeUs offers a 14-day free trial. The premium pricing starts at $110 per month.
04. Swell
Swell is a customer engagement tool that assists small businesses in providing convenient online experiences and improving customer interactions. Swell allows users to send messages in a variety of formats to individuals or specific groups, all from a single messaging tool.
Key features:
- Better customer service
- Complete reputation management tool
Swell better than Podium because of the following:
- Better for small size to enterprise-level businesses.
- Free trial available.
Pricing
To know the pricing, you have to contact the Swell team.
05. Trustpilot
Trustpilot’s customer review platform helps businesses get more online reviews, add feedback from their best customers to their online profiles, and bring customer reviews to other high-visibility platforms.
Key features:
- Review reporting tools
- Review insights
- Social media tools
Though Trustpilot has great features of reputation management in comparison, Podium is better than Trustpilot with the following advantages:
- Ease of use
- Ease of admin
- Better customer service
- Better quality support
Pricing
Contact Trustpilot for pricing details.
06. NiceJob
NiceJob is a reputation marketing platform that will assist your company in growing by getting more leads and closing more transactions.
You can do this by automating the process of collecting customer feedback and recommendations, using them across all of your marketing platforms to boost conversions, alleviate customer concerns, and assist in boosting your company’s reputation.
Key features:
- In-depth FAQs, a knowledge library, and forums for discussing and implementing ideas
- Quality Video demos and documentation
- Powerful social media analytics tools
NiceJob is better than Podium because of the following:
- Ease of admin
- Easy to set up
- Better customer service
Pricing
Their starting price is $75.00 per month.
07. ReviewPush
ReviewPush is one of the finest Podium alternatives for monitoring your company’s online reviews. With ReviewPush, you can easily monitor, engage, and reply to customer reviews on all major review sites such as Yelp, Google, and Facebook.
Key features:
- Instant email alert on new reviews
- Super custom ranking system
ReviewPush is better than Podium because of the following:
- Better reporting system
- Organized dashboard
Pricing
ReviewPush offers a 21-day free trial. The monthly pricing begins at $99.
08. Review Tool
One of the simplest and feature-heavy Podium alternatives is the Review Tool. Review Tool automatically detects your competitors and finds their reviews and ratings.
Key features:
- Login security via 2FA
- 24/7 live chat
- White-label solutions for custom pricing
Review Tool is better than Podium because of the following:
- Better support system
- Easy interface
Pricing
Pricing begins at $69 per month.
09. ReviewTrackers
ReviewTrackers is a cloud-based reputation management software and reviews management tool for businesses of all sizes. The reputation management solution also lets users use natural language processing technology to look at customer reviews and find out what issues and topics are popular among customers.
Key features:
- Review reporting tools
- Competitor tracking
- performance analytics
ReviewTrackers is better than Podium because of the following:
- Ease of admin
- Ease of use
- Easy to set up
- Better Quality support
Pricing
Contact ReviewTrackers for pricing details.
10. Chekkit
The Chekkit is a cloud-based system for managing online reputation scores. It enables users to gather leads and preserve website visitors’ names and phone numbers.
Key features:
- Sentiment analysis
- Review reporting tools
- Live-chat widget
The Chekkit is better than Podium because of the following:
- Ease of use
- Ease of set up
- Better Quality support
- Ease of admin
Pricing
The Chekkit pricing begins at $99.00 per month.
Conclusion
To satisfy its customers and employees, a company must possess unique features. Podium provides several valuable tools for managing customer reputational risk and experience, but you may need more than this to meet your exact needs.
It also lacks some of the more complex capabilities required for reputation management. Try out the tools on the list above and select the best Podium alternatives that will benefit your business.
We discussed the 10 best Podium alternatives in our above discussion. Now it’s time to choose the best one for your business. We highly recommend QuestionPro CX as the best Podium alternative, with many excellent features and affordable pricing.
The sentiment analysis feature of QuestionPro CX Reputation helps you understand how your customers feel about your brand. Using this analysis can help you identify, analyze, and resolve any complaint. CX Reputation also allows you to respond to comments, posts, or reviews. You can reply to reviews in any language by enabling our automatic review translation!
However, if you choose QuestionPro CX, you can be sure that we will manage your customer experience and reputation from start to finish. So, sign up today and let us know if you need any assistance with QuestionPro CX Reputation.
