The Cost of Neglecting Human Connection in Customer Support | Tuesday CX Thoughts

In this edition of TCXT, Raj Sivasubramanian, our Vice President of Journey Management & CX Consulting, shares a personal story […]

Qualitative Insights: Methods + How to Get Them

Numbers can only tell part of the story in a data-driven world. However, qualitative insights go beyond the numbers to […]

Effective communication is crucial to success in almost every field. Whether you’re gathering feedback for a product launch, evaluating training […]

Every customer interaction matters, especially for retail leaders like JCPenney. By exploring NPS as a key metric, we can uncover […]

What makes a visit to a retail shop memorable? Maybe it’s the friendly staff, great deals, or how easy it […]