At QuestionPro, our strength lies in the people who make up our team. That’s why we’re proud to spotlight some fantastic individuals who help the team thrive. Today, we’re spotlighting Andrews Sekar, who leads our Customer Success Managers (CSMs) For the North America region while always maintaining cooperation and unity with other regions and teams.
Andrews began his journey with QuestionPro in 2012 as a support representative for SurveyAnalytics, a sister platform of QuestionPro focused on the research needs of enterprise users, which would eventually merge with QuestionPro to offer more and better services and products. It was the start of an exciting ride that would take him through various roles, including Account Management, Project Management, and Product Management.
Today, Andrews is leading our North American CSM team. His trajectory at the company exemplifies the kind of growth stories we love to hear about. His commitment to learning and adapting shines through in everything he does.
To learn more about his career path and experience within the company, Andrews shared his perspective on the main aspects of his journey, his work environment, and—why not?—a bit about his personal passions. When asked about the perks of working at QuestionPro, Andrews quickly points out the company’s flexibility. “If you’ve finished your work, you don’t have to wait to clock out; you’re free to go,” he says.
Another highlight? The open-door policy with senior management. He values being able to connect with anyone in leadership whenever needed, a quality that, according to him, makes QuestionPro feel less like a company and more like a community.
More Than Just Work
Outside of work, Andrews has a well-rounded set of interests. His favorite dish? Ramen—especially that first sip of soup, which he says is packed with flavor. He’s also a long-time gamer, having played since 2004. Games like The Last of Us and Assassin’s Creed are among his go-to’s, and he’s eagerly awaiting the release of Call of Duty: Black Ops 6.
On a personal note, Andrews always strives to learn and grow, whether upgrading his knowledge of new technologies or reflecting on improving based on past experiences. His professional and personal focus is on continuous self-improvement, a quality that undoubtedly helps him lead his team to success.
Flexibility, transparency, mentorship, and a strong sense of motivation are just some of the things that make QuestionPro stand out as a workplace for Andrews. These are also why he continues to stay and grow with the company.
He appreciates the mentorship he’s received from key leaders like Vivek, Dan, John, and Anup—each of whom has taught him valuable lessons about honesty, being straightforward with customers, and knowing when to say no.
Currently, Andrews is working on automating some of the manual tasks within his team so they can focus on more impactful activities. He’s also concentrated on upgrading his tech knowledge and applying it to day-to-day life. His ultimate goal? Continuous improvement—both for himself and for the success of the company.
” I believe that customer satisfaction is crucial for success from a personal and company perspective.”
As for a fun fact, Andrews lets us in on a secret: before joining QuestionPro, he was a freelancer. And since QuestionPro was his first corporate gig, it’s safe to say it’s been a long and rewarding journey for him.
Over the years, Andrews has become a fundamental part of keeping our clients happy and a great colleague. If you’d like to connect with him, you can do so via his LinkedIn. We know he’ll be thrilled to meet more technology and customer success enthusiasts.
If you enjoy this type of story, where you can get to know amazing people and learn a little about what happens behind the scenes at QuestionPro, stay tuned for future articles by our team at Life@QuestionPro.
