{"id":1002793,"date":"2024-02-21T11:00:00","date_gmt":"2024-02-21T18:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d8%a7%d8%b3%d8%aa%d8%b1%d8%a7%d8%aa%d9%8a%d8%ac%d9%8a%d8%a9-%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%af%d9%84%d9%8a\/"},"modified":"2025-01-31T00:49:48","modified_gmt":"2025-01-31T07:49:48","slug":"%d8%a7%d8%b3%d8%aa%d8%b1%d8%a7%d8%aa%d9%8a%d8%ac%d9%8a%d8%a9-%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%af%d9%84%d9%8a","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a7%d8%b3%d8%aa%d8%b1%d8%a7%d8%aa%d9%8a%d8%ac%d9%8a%d8%a9-%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%af%d9%84%d9%8a\/","title":{"rendered":"\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 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\u0644\u0644\u062a\u0646\u0641\u064a\u0630.<\/p>\n\n<h2 class=\"wp-block-heading\">\u0645\u0627 \u0647\u064a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/h2>\n\n<p>\u0642\u0628\u0644 \u0627\u0644\u063a\u0648\u0635 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0646\u0641\u0633\u0647\u0627\u060c \u0645\u0646 \u0627\u0644\u0636\u0631\u0648\u0631\u064a \u0641\u0647\u0645 \u0645\u0627 \u062a\u0646\u0637\u0648\u064a \u0639\u0644\u064a\u0647 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.\n\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u064a \u062a\u0635\u0645\u064a\u0645 \u0648\u062a\u062d\u0633\u064a\u0646 \u0648\u0625\u062f\u0627\u0631\u0629 \u0643\u0644 \u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644 \u0639\u0644\u0649 \u0637\u0648\u0644 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\u062a\u0635\u0648\u0631 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a3%d8%aa%d9%85%d8%aa%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%aa%d8%b9%d8%b1%d9%8a%d9%81-%d9%88%d8%a7%d9%84%d8%b9%d9%86%d8%a7%d8%b5%d8%b1\/\">\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/a> \u0648\u062a\u062d\u062f\u064a\u062f \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646. <\/p>\n\n<h3 class=\"wp-block-heading\">3. \u0648\u0636\u0639 \u0623\u0647\u062f\u0627\u0641 \u0648\u0627\u0636\u062d\u0629 \u0648\u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u0631\u0626\u064a\u0633\u064a\u0629<\/h3>\n\n<p>\u062d\u062f\u0650\u0651\u062f \u0623\u0647\u062f\u0627\u0641\u064b\u0627 \u0645\u062d\u062f\u062f\u0629 \u0648\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u064a\u0627\u0633 \u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 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class=\"wp-block-heading\">\u0643\u064a\u0641\u064a\u0629 \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0631\u0627\u0626\u0639\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h2>\n\n<p>\u064a\u062a\u0637\u0644\u0628 \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0645\u0645\u062a\u0627\u0632\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CXM) \u0646\u0647\u062c\u064b\u0627 \u0645\u062f\u0631\u0648\u0633\u064b\u0627 \u064a\u0634\u0645\u0644 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0639\u0646\u0627\u0635\u0631 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629.\n\u0625\u0644\u064a\u0643 \u062f\u0644\u064a\u0644 \u062a\u0641\u0635\u064a\u0644\u064a \u062e\u0637\u0648\u0629 \u0628\u062e\u0637\u0648\u0629 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<\/li>\n\n\n\n<li><strong>\u0627\u0633\u062a\u062b\u0645\u0631 \u0641\u064a \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627:<\/strong> \u0627\u0633\u062a\u0641\u062f \u0645\u0646 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0644\u062f\u0639\u0645 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.\n\u0637\u0628\u0651\u0642 \u0646\u0638\u0627\u0645\u064b\u0627 \u0642\u0648\u064a\u064b\u0627 \u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CRM) \u0644\u062a\u0631\u0643\u064a\u0632 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0633\u0647\u064a\u0644 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0634\u062e\u0635\u064a\u0629.\n\u0627\u0633\u062a\u0643\u0634\u0641 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0648\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0648\u062d\u0644\u0648\u0644 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u0628\u0633\u064a\u0637 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0627\u0643\u062a\u0633\u0627\u0628 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630.  <\/li>\n\n\n\n<li><strong>\u062a\u062e\u0635\u064a\u0635 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/strong> \u0627\u0633\u062a\u062e\u062f\u0645 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u0645 \u062c\u0645\u0639\u0647\u0627 \u0644\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0648\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644.\n\u0642\u0645 \u0628\u062a\u062e\u0635\u064a\u0635 \u062a\u0648\u0635\u064a\u0627\u062a \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0633\u0648\u064a\u0642\u064a\u0629 \u0648\u0639\u0631\u0648\u0636 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0644\u062a\u062a\u0646\u0627\u0633\u0628 \u0645\u0639 \u062a\u0641\u0636\u064a\u0644\u0627\u062a \u0648\u0627\u0647\u062a\u0645\u0627\u0645\u0627\u062a \u0643\u0644 \u0639\u0645\u064a\u0644. <\/li>\n\n\n\n<li><strong>\u062a\u0648\u0641\u064a\u0631 \u062a\u062c\u0627\u0631\u0628 \u0642\u0646\u0648\u0627\u062a \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0627\u0644\u0634\u0627\u0645\u0644\u0629 \u0627\u0644\u0645\u062a\u0633\u0642\u0629:<\/strong> \u062a\u0623\u0643\u062f \u0645\u0646 \u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 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<\/li>\n\n\n\n<li><strong>\u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627:<\/strong> \u0627\u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0646\u062a\u0638\u0627\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0648\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a.\n\u0627\u0646\u062a\u0628\u0647 \u0625\u0644\u0649 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0648\u0627\u0644\u0633\u0644\u0628\u064a\u0629 \u0639\u0644\u0649 \u062d\u062f \u0633\u0648\u0627\u0621 \u0648\u0627\u062a\u062e\u0630 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\u0642\u0631\u0627\u0631\u0627\u062a \u0645\u0633\u062a\u0646\u062f\u0629 \u0625\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644\u064a\u0629. <\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u062a\u0646\u0641\u064a\u0630 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643<\/h2>\n\n<p>\u064a\u064f\u0639\u062f \u062a\u0646\u0641\u064a\u0630 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CXM) \u0623\u0645\u0631\u064b\u0627 \u0628\u0627\u0644\u063a \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0644\u062a\u062d\u0648\u064a\u0644 \u0631\u0624\u064a\u062a\u0643 \u0625\u0644\u0649 \u0648\u0627\u0642\u0639 \u0645\u0644\u0645\u0648\u0633 \u0648\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629.\n\u0625\u0644\u064a\u0643 \u0643\u064a\u0641\u064a\u0629 \u0648\u0636\u0639 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0648\u0636\u0639 \u0627\u0644\u062a\u0646\u0641\u064a\u0630: <\/p>\n\n<h3 class=\"wp-block-heading\">1. \u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0648\u0625\u0634\u0631\u0627\u0643\u0647\u0645<\/h3>\n\n<ul>\n<li>\u062a\u0648\u0641\u064a\u0631 \u062a\u062f\u0631\u064a\u0628 \u0634\u0627\u0645\u0644 \u0644\u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646\u060c \u0645\u0639 \u0627\u0644\u062a\u0623\u0643\u064a\u062f \u0639\u0644\u0649 \u0623\u0647\u0645\u064a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062f\u0648\u0631 \u0643\u0644 \u0641\u0631\u062f \u0641\u064a \u062a\u0642\u062f\u064a\u0645\u0647\u0627.<\/li>\n\n\n\n<li>\u0642\u0645 \u0628\u062a\u0632\u0648\u064a\u062f \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0628\u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0648\u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0648\u0627\u0644\u0633\u0644\u0637\u0629 \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0628\u0641\u0639\u0627\u0644\u064a\u0629.<\/li>\n\n\n\n<li>\u0639\u0632\u0632 \u062b\u0642\u0627\u0641\u0629 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0642\u062f\u064a\u0631 \u0648\u0645\u0643\u0627\u0641\u0623\u0629 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0627\u0644\u0630\u064a\u0646 \u064a\u0628\u0630\u0644\u0648\u0646 \u062c\u0647\u0648\u062f\u0627\u064b \u062a\u062a\u062c\u0627\u0648\u0632 \u062d\u062f\u0648\u062f \u0627\u0644\u0645\u0623\u0644\u0648\u0641 \u0644\u062a\u0639\u0632\u064a\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">2. \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0648\u0627\u0644\u0623\u062f\u0648\u0627\u062a<\/h3>\n\n<ul>\n<li>\u0627\u0633\u062a\u062b\u0645\u0631 \u0641\u064a <a href=\"https:\/\/www.questionpro.com\/blog\/customer-experience-management-software\/\">\u0628\u0631\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c<\/a> \u0648\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u060c \u0648\u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u0645\u0643\u0646\u0643 \u0645\u0646 \u062c\u0645\u0639 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627 \u0628\u0641\u0639\u0627\u0644\u064a\u0629.<\/li>\n\n\n\n<li>\u0627\u0633\u062a\u0641\u062f \u0645\u0646 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0644\u062a\u0628\u0633\u064a\u0637 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644.<\/li>\n\n\n\n<li>\u0642\u0645 \u0628\u062f\u0645\u062c \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0648\u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0644\u0636\u0645\u0627\u0646 \u0627\u0644\u062a\u062f\u0641\u0642 \u0627\u0644\u0633\u0644\u0633 \u0644\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u0628\u0633\u0644\u0627\u0633\u0629.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3. \u0622\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629<\/h3>\n\n<ul>\n<li>\u0642\u0645 \u0628\u062a\u0646\u0641\u064a\u0630 \u0622\u0644\u064a\u0627\u062a \u0645\u062e\u062a\u0644\u0641\u0629 \u0644\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a 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\u0645\u0624\u0634\u0631\u0627\u062a \u0623\u062f\u0627\u0621 \u0631\u0626\u064a\u0633\u064a\u0629 \u0648\u0645\u0642\u0627\u064a\u064a\u0633 \u0644\u062a\u062a\u0628\u0639 \u0641\u0639\u0627\u0644\u064a\u0629 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u062b\u0644 NPS\u060c \u0648CSAT\u060c \u0648\u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0632\u0628\u0627\u0626\u0646 \u0648\u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0632\u0628\u062f.<\/li>\n\n\n\n<li>\u062a\u0646\u0641\u064a\u0630 \u0639\u0645\u0644\u064a\u0627\u062a \u0645\u0646\u062a\u0638\u0645\u0629 \u0644\u0631\u0635\u062f \u0627\u0644\u0623\u062f\u0627\u0621 \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0644\u062a\u062a\u0628\u0639 \u0627\u0644\u062a\u0642\u062f\u0645 \u0627\u0644\u0645\u062d\u0631\u0632 \u0645\u0642\u0627\u0628\u0644 \u0627\u0644\u0623\u0647\u062f\u0627\u0641 \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u0627\u0647\u062a\u0645\u0627\u0645.<\/li>\n\n\n\n<li>\u0627\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0645\u0633\u062a\u0646\u062f\u0629 \u0625\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0645\u0633\u062a\u0646\u064a\u0631\u0629 \u0648\u0625\u062c\u0631\u0627\u0621 \u062a\u0639\u062f\u064a\u0644\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0639\u0644\u0649 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 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\u0648\u062a\u062d\u062f\u064a\u062b\u0647\u0627 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0648\u0627\u0644\u0631\u0624\u0649 \u0648\u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0646\u0627\u0634\u0626\u0629 \u0644\u0636\u0645\u0627\u0646 \u0645\u0644\u0627\u0621\u0645\u062a\u0647\u0627 \u0648\u0641\u0639\u0627\u0644\u064a\u062a\u0647\u0627.<\/li>\n\n\n\n<li>\u062a\u0628\u0646\u064e\u0651 \u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631 \u0648\u0627\u0644\u062a\u062c\u0631\u064a\u0628 \u0644\u0627\u0633\u062a\u0643\u0634\u0627\u0641 \u0637\u0631\u0642 \u062c\u062f\u064a\u062f\u0629 \u0644\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0642\u064a\u0645\u0629 \u0648\u0625\u0633\u0639\u0627\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0644\u0634\u0631\u0643\u0629 QuestionProProCX \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0641\u064a \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h2>\n\n<p>QuestionProCX \u0647\u064a <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d9%85%d9%86%d8%b5%d8%a9-%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%a8%d8%b1%d8%a7%d9%85%d8%ac-%d9%88%d8%a7%d9%84%d9%85\/\">\u0645\u0646\u0635\u0629<\/a> \u0634\u0627\u0645\u0644\u0629 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d9%85%d9%86%d8%b5%d8%a9-%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%a8%d8%b1%d8%a7%d9%85%d8%ac-%d9%88%d8%a7%d9%84%d9%85\/\">\u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CXM)<\/a> \u0645\u0635\u0645\u0645\u0629 \u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u0642\u064a\u0627\u0633 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0648\u062a\u062d\u0633\u064a\u0646\u0647\u0627. \u0625\u0644\u064a\u0643 \u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0644\u0645\u0646\u0635\u0629 QuestionProCX \u0645\u0633\u0627\u0639\u062f\u062a\u0643 \u0641\u064a \u062a\u0646\u0641\u064a\u0630 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: <\/p>\n\n<h3 class=\"wp-block-heading\">1. \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a<\/h3>\n\n<p>\u064a\u064f\u0645\u0643\u0650\u0651\u0646\u0643 QuestionProCX \u0645\u0646 \u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u062a\u0635\u0627\u0644 \u0645\u062e\u062a\u0644\u0641\u0629 \u062e\u0644\u0627\u0644 \u0631\u062d\u0644\u062a\u0647\u0645.\n\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635\u060c \u0648\u0646\u0645\u0627\u0630\u062c \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a\u060c \u0648\u0622\u0644\u064a\u0627\u062a \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a\u060c \u064a\u0645\u0643\u0646\u0643 \u062c\u0645\u0639 \u0631\u0624\u0649 \u062d\u0648\u0644 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0645\u0634\u0627\u0639\u0631\u0647\u0645\u060c \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645. <\/p>\n\n<h3 class=\"wp-block-heading\">2. \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a<\/h3>\n\n<p>\u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0646\u0635\u064a\u0629 \u0627\u0644\u0642\u0635\u064a\u0631\u0629 \u0648\u0627\u0644\u0648\u064a\u0628 \u0648\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644 \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 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