{"id":1006371,"date":"2024-04-22T11:00:00","date_gmt":"2024-04-22T18:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d8%a3%d9%81%d8%b6%d9%84-21-%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-%d9%84%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%81%d9%8a-%d8%b9\/"},"modified":"2025-02-12T04:49:15","modified_gmt":"2025-02-12T11:49:15","slug":"%d8%a3%d9%81%d8%b6%d9%84-21-%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-%d9%84%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%81%d9%8a-%d8%b9","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a3%d9%81%d8%b6%d9%84-21-%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-%d9%84%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%81%d9%8a-%d8%b9\/","title":{"rendered":"\u0623\u0641\u0636\u0644 21 \u0628\u0631\u0646\u0627\u0645\u062c \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0639\u0627\u0645 2025"},"content":{"rendered":"\n
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\u0648\u0646\u0642\u0627\u0637 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)\u060c \u0648\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CES). \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u0631\u0627\u0642\u0628\u0629 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0639\u0646 \u0643\u062b\u0628\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062a\u0642\u064a\u064a\u0645 \u062a\u0623\u062b\u064a\u0631 \u062c\u0647\u0648\u062f \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u062f\u064a\u062f \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646. <\/p>\n\n \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0647\u0630\u0647 \u0627\u0644\u0645\u064a\u0632\u0627\u062a\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0641\u0639\u0627\u0644\u064a\u0629\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0645\u062e\u0635\u0635\u0629\u060c \u0648\u0641\u064a \u0627\u0644\u0646\u0647\u0627\u064a\u0629 \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0631\u0636\u0627 \u0648\u0627\u0644\u0648\u0644\u0627\u0621.<\/p>\n\n \u062a\u0644\u0639\u0628 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CEM) \u062f\u0648\u0631\u064b\u0627 \u062d\u0627\u0633\u0645\u064b\u0627 \u0641\u064a \u0645\u0634\u0647\u062f \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u064a\u0648\u0645 \u0646\u0638\u0631\u064b\u0627 \u0644\u0639\u062f\u0629 \u0623\u0633\u0628\u0627\u0628 \u0631\u0626\u064a\u0633\u064a\u0629:<\/p>\n\n \u0645\u0646 \u062e\u0644\u0627\u0644 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\u0633\u0644\u0633\u0629 \u0644\u0627 \u062a\u064f\u0646\u0633\u0649.<\/p>\n\n \u062a\u0639\u0645\u0644 \u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0641\u064a \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0639\u0644\u0649 \u062a\u0628\u0633\u064a\u0637 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0648\u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644\u060c \u0645\u0645\u0627 \u064a\u0642\u0644\u0644 \u0645\u0646 \u0627\u0644\u062c\u0647\u062f \u0627\u0644\u064a\u062f\u0648\u064a \u0648\u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629. \u062a\u0633\u0645\u062d \u0647\u0630\u0647 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0628\u0634\u0643\u0644 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\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0641\u0639\u0627\u0644\u064a\u0629 \u0648\u062a\u0639\u0632\u064a\u0632 \u0633\u0645\u0639\u062a\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0648\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n \u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n \u062a\u062a\u0648\u0641\u0631 \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628\u060c \u0645\u0639 \u062e\u0637\u0637 \u0645\u0635\u0645\u0645\u0629 \u062e\u0635\u064a\u0635\u0627\u064b \u062d\u0633\u0628 \u062d\u062c\u0645 \u0627\u0644\u0639\u0645\u0644 \u0648\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0647.<\/p>\n\n \u064a\u0633\u0627\u0639\u062f \u0628\u0631\u0646\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 HubSpot<\/a> \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062c\u0630\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0625\u0634\u0631\u0627\u0643\u0647\u0645 \u0648\u0625\u0633\u0639\u0627\u062f\u0647\u0645 \u0637\u0648\u0627\u0644 \u0631\u062d\u0644\u062a\u0647\u0645. \u0648\u0628\u0641\u0636\u0644 \u0623\u062f\u0648\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u0627\u0644\u062a\u064a \u064a\u0648\u0641\u0631\u0647\u0627 HubSpot\u060c \u0641\u0625\u0646\u0647 \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0645\u062e\u0635\u0635\u0629 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629\u060c \u0645\u0645\u0627 \u064a\u0639\u0632\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0636\u0627\u0647\u0645. <\/p>\n\n \u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n \u062a\u0628\u062f\u0623 \u0628\u0627\u0642\u0629 \u0627\u0644\u0628\u062f\u0627\u064a\u0629 \u0628\u062d\u0648\u0627\u0644\u064a 50 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b\u060c \u0645\u0639 \u0645\u064a\u0632\u0627\u062a \u0625\u0636\u0627\u0641\u064a\u0629 \u0645\u062a\u0648\u0641\u0631\u0629 \u0641\u064a \u0628\u0627\u0642\u0627\u062a \u0623\u0639\u0644\u0649 \u062a\u0628\u062f\u0623 \u0645\u0646 400 \u062f\u0648\u0644\u0627\u0631 \u0634\u0647\u0631\u064a\u0627\u064b.<\/p>\n\n Birdeye \u0647\u064a \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0634\u0627\u0645\u0644\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0633\u0645\u0639\u0629 \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a\u060c \u0648\u062c\u0645\u0639 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u062d\u0633\u064a\u0646 \u062d\u0636\u0648\u0631\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a. \u062a\u0634\u0645\u0644 \u0645\u064a\u0632\u0627\u062a\u0647\u0627 \u0627\u0644\u0642\u0648\u064a\u0629 \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0648\u0627\u0644\u0631\u0624\u0649 \u0648\u0627\u0644\u0645\u0642\u0627\u0631\u0646\u0627\u062a \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a\u0629 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u062d\u0633\u064a\u0646 \u0633\u0645\u0639\u062a\u0647\u0627 \u0648\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n \u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n \u062a\u062a\u0648\u0641\u0631 \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628\u060c \u0645\u0639 \u062e\u0637\u0637 \u0645\u062e\u0635\u0635\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0639\u0645\u0644.<\/p>\n\n Survicate \u0647\u064a \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0627\u062a \u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a\u060c \u0648\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u063a\u064a\u0631 \u0627\u0644\u0627\u0633\u062a\u0642\u0635\u0627\u0626\u064a\u0629\u060c \u0648\u0623\u062f\u0648\u0627\u062a \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0645\u0648\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a. \u0648\u062a\u0633\u0627\u0639\u062f \u0642\u0648\u0627\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u0648\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0647\u062f\u0627\u0641 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062c\u0645\u0639 \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u0648\u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0645\u0633\u062a\u0646\u064a\u0631\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n \u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n \u062a\u0642\u062f\u0645 \u0623\u0633\u0639\u0627\u0631\u0627\u064b \u0645\u062a\u062f\u0631\u062c\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0648\u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u060c \u0645\u0639 \u062e\u0637\u0637 \u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u0643\u0628\u064a\u0631\u0629.<\/p>\n\n Freshdesk \u0647\u0648 \u0628\u0631\u0646\u0627\u0645\u062c \u0645\u0639\u0631\u0648\u0641 \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u062a\u064a\u062d \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u0628\u0633\u064a\u0637 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u0633\u0627\u0639\u062f \u0645\u064a\u0632\u0627\u062a \u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u0630\u0627\u0643\u0631\u060c \u0648\u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629\u060c \u0648\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629\u060c \u0648\u062a\u0642\u0644\u064a\u0644 \u0623\u0648\u0642\u0627\u062a \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u062f\u0639\u0645 \u0639\u0645\u0644\u0627\u0621 \u0633\u0644\u0633\u0629 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629. <\/p>\n\n \u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n \u064a\u062d\u062a\u0648\u064a Freshdesk \u0639\u0644\u0649 \u0646\u0633\u062e\u0629 \u062a\u062c\u0631\u064a\u0628\u064a\u0629 \u0645\u062c\u0627\u0646\u064a\u0629 \u0648\u062e\u0637\u0629 \u0645\u062c\u0627\u0646\u064a\u0629. \u062a\u0643\u0644\u0641 \u0627\u0644\u0628\u0627\u0642\u0629 \u0627\u0644\u0627\u062d\u062a\u0631\u0627\u0641\u064a\u0629 49 \u064a\u0648\u0631\u0648 \u0634\u0647\u0631\u064a\u0627\u064b \u0645\u0639 \u062f\u0641\u0639 \u0633\u0646\u0648\u064a. <\/p>\n\n Medallia<\/a> \u0647\u064a \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u062a\u0642\u0627\u0637 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627. \u0648\u0628\u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629 \u0648\u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a\u060c \u062a\u064f\u0645\u0643\u0650\u0651\u0646 Medallia \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0645\u062e\u0635\u0635\u0629 \u0648\u0633\u0644\u0633\u0629\u060c \u0645\u0645\u0627 \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645. <\/p>\n\n \u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n \u062a\u062a\u0648\u0627\u0641\u0631 \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628\u060c \u0648\u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u062a\u0643\u0648\u0646 \u0645\u0635\u0645\u0645\u0629 \u062d\u0633\u0628 \u062d\u062c\u0645 \u0648\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0643\u0644 \u0645\u0624\u0633\u0633\u0629.<\/p>\n\n \u062a\u064f\u0642\u062f\u0650\u0651\u0645 Oracle \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u062d\u0644\u0648\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062a\u0633\u0648\u064a\u0642\u060c \u0648\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0633\u062d\u0627\u0628\u064a\u0629. \u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0645\u064a\u0632\u0627\u062a\u0647\u0627 \u0627\u0644\u0634\u0627\u0645\u0644\u0629\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 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\u0645\u0627 \u0647\u0648 \u0628\u0631\u0646\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/h2>\n\n
\u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0628\u0631\u0627\u0645\u062c CEM \u0644\u0625\u0631\u0636\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h2>\n\n
<\/figure>\n\n
1. \u0625\u062f\u0627\u0631\u0629 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n\n
2. \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u062d\u0642\u064a\u0642\u064a<\/h3>\n\n
3. \u0627\u0644\u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a<\/h3>\n\n
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4. \u0627\u0644\u062a\u062e\u0635\u064a\u0635<\/h3>\n\n
5. \u062a\u062e\u0637\u064a\u0637 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/h3>\n\n
6. \u0645\u0631\u0643\u0632\u064a\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a<\/h3>\n\n
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\n
7. \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0623\u062f\u0627\u0621<\/h3>\n\n
\u0623\u0647\u0645\u064a\u0629 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h2>\n\n
<\/figure>\n\n
1. \u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n\n
2. \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n\n
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\n
3. \u0627\u0644\u0645\u064a\u0632\u0629 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629<\/h3>\n\n
4. \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0645\u0633\u062a\u0646\u062f\u0629 \u0625\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a<\/h3>\n\n
5. \u0631\u062d\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u0633\u0651\u0646\u0629<\/h3>\n\n
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6. \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0648\u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641<\/h3>\n\n
\u0623\u0641\u0636\u0644 21 \u0628\u0631\u0646\u0627\u0645\u062c \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 21<\/h2>\n\n
1. QuestionPro<\/h3>\n\n
<\/figure>\n\n
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<\/strong>\u0627\u0644\u062a\u0642\u064a\u064a\u062f:<\/strong><\/p>\n\n\n
2. \u062c\u0648\u062a\u0641\u0648\u0631\u0645<\/h3>\n\n
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<\/strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n\n
<\/strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n3. Qualtrics<\/h3>\n\n
<\/figure>\n\n
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<\/strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n\n
<\/strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n4. \u0627\u0644\u0645\u0646\u0635\u0629<\/h3>\n\n
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<\/strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n\n
<\/strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n5. \u0647\u0628\u0633\u0628\u0648\u062a<\/h3>\n\n
<\/figure>\n\n
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<\/strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n\n
<\/strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n6. \u0639\u064a\u0646 \u0627\u0644\u0637\u0627\u0626\u0631<\/h3>\n\n
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<\/strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n\n
<\/strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n7. Survicate<\/h3>\n\n
<\/figure>\n\n
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<\/strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n\n
<\/strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n8. \u0641\u0631\u064a\u0634 \u062f\u064a\u0633\u0643<\/h3>\n\n
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<\/strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n\n
<\/strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n9. \u0645\u064a\u062f\u0627\u0644\u064a\u0627<\/h3>\n\n
<\/figure>\n\n
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<\/strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n\n
<\/strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n10. \u0623\u0648\u0631\u0627\u0643\u0644<\/h3>\n\n
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<\/strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n\n
<\/strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n11. SurveySparrow<\/h3>\n\n
<\/figure>\n\n
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<\/strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n\n
<\/strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n12. \u0633\u0628\u0631\u064a\u0646\u0643\u0644\u0631<\/h3>\n\n
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<\/strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n\n
<\/strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n13. Zendesk<\/h3>\n\n
<\/figure>\n\n
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<\/strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n\n
<\/strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n14. UserZoom<\/h3>\n\n
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<\/strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n\n
<\/strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n15. \u0625\u0646 \u0645\u0648\u0645\u0646\u062a<\/h3>\n\n