{"id":1006371,"date":"2024-04-22T11:00:00","date_gmt":"2024-04-22T18:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d8%a3%d9%81%d8%b6%d9%84-21-%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-%d9%84%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%81%d9%8a-%d8%b9\/"},"modified":"2025-02-12T04:49:15","modified_gmt":"2025-02-12T11:49:15","slug":"%d8%a3%d9%81%d8%b6%d9%84-21-%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-%d9%84%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%81%d9%8a-%d8%b9","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a3%d9%81%d8%b6%d9%84-21-%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-%d9%84%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%81%d9%8a-%d8%b9\/","title":{"rendered":"\u0623\u0641\u0636\u0644 21 \u0628\u0631\u0646\u0627\u0645\u062c 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href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a3%d8%aa%d9%85%d8%aa%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%aa%d8%b9%d8%b1%d9%8a%d9%81-%d9%88%d8%a7%d9%84%d8%b9%d9%86%d8%a7%d8%b5%d8%b1\/\">\u0623\u062a\u0645\u062a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0648\u0627\u0644\u0645\u0646\u0635\u0627\u062a\u060c \u0645\u0645\u0627 \u064a\u0633\u0645\u062d \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644 \u0628\u0633\u0647\u0648\u0644\u0629 \u0628\u064a\u0646 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629.<\/li>\n\n\n\n<li><strong>\u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631:<\/strong> \u062a\u0646\u0641\u064a\u0630 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\u062c\u0648\u0627\u0646\u0628 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0631\u0636\u0627 \u0648\u0627\u0644\u0648\u0644\u0627\u0621 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a3%d9%81%d8%b6%d9%84-21-%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac%d9%8b%d8%a7-%d9%88%d9%85%d9%86%d8%b5%d8%a9-%d9%84%d9%85%d9%86%d8%a7%d8%b5%d8%b1%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%81\/\">\u0648\u0627\u0644\u062f\u0639\u0645<\/a>. <\/p>\n\n<p>\u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u0645\u0631\u0627\u0642\u0628\u0629 \u0631\u062d\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u062d\u062f\u064a\u062f \u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0644\u0645\u060c 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<\/p>\n\n<h2 class=\"wp-block-heading\">\u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0628\u0631\u0627\u0645\u062c CEM \u0644\u0625\u0631\u0636\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h2>\n\n<p>\u062a\u062a\u0636\u0645\u0646 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0628\u0631\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CEM) \u0627\u0644\u062a\u064a \u062a\u0633\u0627\u0647\u0645 \u0628\u0634\u0643\u0644 \u0645\u0628\u0627\u0634\u0631 \u0641\u064a \u062a\u062d\u0642\u064a\u0642 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0627 \u064a\u0644\u064a:<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/07\/key-features-of-cem-software-for-customer-satisfaction.jpg\" alt=\"\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">1. \u0625\u062f\u0627\u0631\u0629 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n\n<p>\u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0647\u0630\u0647 \u0627\u0644\u0645\u064a\u0632\u0629 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0642\u0646\u0648\u0627\u062a \u0645\u062e\u062a\u0644\u0641\u0629\u060c \u0645\u062b\u0644 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a. \u0648\u0647\u064a \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a 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\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0641\u0648\u0631\u064a\u0629 \u0644\u0645\u0639\u0627\u0644\u062c\u062a\u0647\u0627\u060c \u0648\u0628\u0627\u0644\u062a\u0627\u0644\u064a \u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645. <\/p>\n\n<h3 class=\"wp-block-heading\">3. \u0627\u0644\u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a<\/h3>\n\n<p>\u064a\u064f\u0645\u0643\u0650\u0651\u0646 \u0627\u0644\u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u0642\u062f\u064a\u0645<\/p>\n\n<ul>\n<li>\u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u062a\u0633\u0642\u0629 \u0639\u0628\u0631 \u0645\u062e\u062a\u0644\u0641 \u0627\u0644\u0642\u0646\u0648\u0627\u062a.<\/li>\n\n\n\n<li>\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0633\u0644\u0633\u0629 \u0639\u0628\u0631 \u0627\u0644\u0647\u0627\u062a\u0641\u060c \u0648\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629\u060c \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u060c \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0634\u062e\u0635\u064a.<\/li>\n<\/ul>\n\n<p>\u064a\u0645\u0643\u0646 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0648\u0633\u064a\u0644\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u0641\u0636\u0644\u0629 \u0644\u062f\u064a\u0647\u0645\u060c \u0645\u0645\u0627 \u064a\u0639\u0632\u0632 \u0645\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0627\u062d\u062a\u0647\u0645.<\/p>\n\n<h3 class=\"wp-block-heading\">4. \u0627\u0644\u062a\u062e\u0635\u064a\u0635<\/h3>\n\n<p>\u062a\u062a\u064a\u062d \u0645\u064a\u0632\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0641\u064a <a href=\"https:\/\/www.questionpro.com\/blog\/cem-software\/\">\u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0623\u0641\u0631\u0627\u062f \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645 \u0648\u0633\u062c\u0644 \u0627\u0644\u0634\u0631\u0627\u0621 \u0648\u0627\u0644\u0633\u0644\u0648\u0643. \u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062a\u0639\u0645\u064a\u0642 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0632\u064a\u0627\u062f\u0629 \u0648\u0644\u0627\u0626\u0647\u0645 \u0648\u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627\u0647\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0648\u0641\u064a\u0631 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0630\u0627\u062a \u0635\u0644\u0629 \u0648\u0645\u0633\u062a\u0647\u062f\u0641\u0629. <\/p>\n\n<h3 class=\"wp-block-heading\">5. \u062a\u062e\u0637\u064a\u0637 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/h3>\n\n<p>\u062a\u0633\u0627\u0639\u062f \u0648\u0638\u064a\u0641\u0629 \u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062a\u0635\u0648\u0631 \u0648\u0641\u0647\u0645 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0646 \u0627\u0644\u0628\u062f\u0627\u064a\u0629 \u0625\u0644\u0649 \u0627\u0644\u0646\u0647\u0627\u064a\u0629 \u0648\u0641\u0647\u0645\u0647\u0627\u060c \u0628\u062f\u0621\u064b\u0627 \u0645\u0646 \u0627\u0644\u0648\u0639\u064a \u0627\u0644\u0623\u0648\u0644\u064a \u0648\u062d\u062a\u0649 \u0627\u0644\u062f\u0639\u0645 \u0628\u0639\u062f \u0627\u0644\u0634\u0631\u0627\u0621. \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062d\u062f\u064a\u062f \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0648\u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0644\u0645 \u0648\u0644\u062d\u0638\u0627\u062a \u0627\u0644\u062d\u0642\u064a\u0642\u0629 \u0639\u0644\u0649 \u0637\u0648\u0644 \u0627\u0644\u0631\u062d\u0644\u0629\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062a\u062d\u062f\u064a\u062f \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0648\u062a\u0639\u0632\u064a\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n<h3 class=\"wp-block-heading\">6. \u0645\u0631\u0643\u0632\u064a\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a<\/h3>\n\n<p>\u062a\u0639\u0645\u0644 \u0647\u0630\u0647 \u0627\u0644\u0645\u064a\u0632\u0629 \u0639\u0644\u0649 \u062a\u062c\u0645\u064a\u0639 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u0645\u0635\u0627\u062f\u0631 \u0645\u062e\u062a\u0644\u0641\u0629 \u0641\u064a \u0642\u0627\u0639\u062f\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u062d\u062f\u0629 \u0648\u0645\u0648\u062d\u062f\u0629\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643:<\/p>\n\n<ul>\n<li>\u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u062a\u0633\u0648\u064a\u0642.<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n\n<p>\u0641\u0648\u0627\u0626\u062f \u0645\u0631\u0643\u0632\u064a\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/p>\n\n<ul>\n<li>\u0639\u0631\u0636 \u0634\u0627\u0645\u0644 \u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645.<\/li>\n\n\n\n<li>\u062a\u062c\u0627\u0631\u0628 \u0623\u0643\u062b\u0631 \u062a\u062e\u0635\u064a\u0635\u0627\u064b \u0648\u0630\u0627\u062a \u0635\u0644\u0629 \u0628\u0627\u0644\u0645\u0648\u0636\u0648\u0639.<\/li>\n\n\n\n<li>\u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">7. \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0623\u062f\u0627\u0621<\/h3>\n\n<p>\u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u062d\u064a\u0648\u064a\u0629 \u0644\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0645\u0642\u0627\u064a\u064a\u0633 \u0645\u062b\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS)\u060c \u0648\u0646\u0642\u0627\u0637 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)\u060c \u0648\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CES). \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u0631\u0627\u0642\u0628\u0629 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0639\u0646 \u0643\u062b\u0628\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062a\u0642\u064a\u064a\u0645 \u062a\u0623\u062b\u064a\u0631 \u062c\u0647\u0648\u062f \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u062f\u064a\u062f \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646. <\/p>\n\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0647\u0630\u0647 \u0627\u0644\u0645\u064a\u0632\u0627\u062a\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0641\u0639\u0627\u0644\u064a\u0629\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0645\u062e\u0635\u0635\u0629\u060c \u0648\u0641\u064a \u0627\u0644\u0646\u0647\u0627\u064a\u0629 \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0631\u0636\u0627 \u0648\u0627\u0644\u0648\u0644\u0627\u0621.<\/p>\n\n<h2 class=\"wp-block-heading\">\u0623\u0647\u0645\u064a\u0629 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h2>\n\n<p>\u062a\u0644\u0639\u0628 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CEM) \u062f\u0648\u0631\u064b\u0627 \u062d\u0627\u0633\u0645\u064b\u0627 \u0641\u064a \u0645\u0634\u0647\u062f \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u064a\u0648\u0645 \u0646\u0638\u0631\u064b\u0627 \u0644\u0639\u062f\u0629 \u0623\u0633\u0628\u0627\u0628 \u0631\u0626\u064a\u0633\u064a\u0629:<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/07\/importance-of-customer-experience-management-software.jpg\" alt=\"\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">1. \u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u0641\u0647\u0645 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0639\u0627\u0644\u062c\u062a\u0647\u0627 \u0628\u0641\u0639\u0627\u0644\u064a\u0629\u060c \u062a\u0645\u0643\u0651\u0646 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u0627\u0644\u064a\u064a\u0646 \u0648\u0648\u0644\u0627\u0626\u0647\u0645.<\/p>\n\n<h3 class=\"wp-block-heading\">2. \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n\n<p>\u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0631\u0627\u0636\u064a\u0646<\/p>\n\n<ul>\n<li>\u062d\u0627\u0641\u0638 \u0639\u0644\u0649 \u0648\u0644\u0627\u0626\u0643 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/li>\n\n\n\n<li>\u0643\u0631\u0631 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0634\u0631\u0627\u0621.<\/li>\n<\/ul>\n\n<p>\u0628\u0631\u0646\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CEM) \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a:<\/p>\n\n<ul>\n<li>\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0648\u062a\u0635\u062d\u064a\u062d\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u0641\u0648\u0631.<\/li>\n\n\n\n<li>\u062a\u0642\u0644\u064a\u0644 \u0645\u0639\u062f\u0644\u0627\u062a \u062a\u0631\u0627\u062c\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u062f\u0627\u0626\u0645\u0629 \u0644\u0644\u0639\u0645\u064a\u0644.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3. \u0627\u0644\u0645\u064a\u0632\u0629 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629<\/h3>\n\n<p>\u0641\u064a \u0633\u0648\u0642 \u062a\u0646\u0627\u0641\u0633\u064a\u060c \u062a\u0645\u064a\u0651\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0641\u0627\u0626\u0642\u0629 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0646 \u063a\u064a\u0631\u0647\u0627. \u062a\u062a\u064a\u062d \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0645\u0631\u0643\u0632\u064a\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u062a\u0645\u064a\u0632 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0648\u0641\u064a\u0631 \u062a\u062c\u0627\u0631\u0628 \u0634\u062e\u0635\u064a\u0629 \u0648\u0645\u062a\u0633\u0642\u0629 \u0648\u0633\u0644\u0633\u0629 \u062a\u062a\u062c\u0627\u0648\u0632 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n<h3 class=\"wp-block-heading\">4. \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0645\u0633\u062a\u0646\u062f\u0629 \u0625\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a<\/h3>\n\n<p>\u062a\u0642\u0648\u0645 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062c\u0645\u0639 \u0648\u062a\u062d\u0644\u064a\u0644 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0647\u0627\u0626\u0644\u0629\u060c \u0645\u0645\u0627 \u064a\u0648\u0641\u0631 \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u062d\u0648\u0644 \u0627\u0644\u062a\u0641\u0636\u064a\u0644\u0627\u062a \u0648\u0627\u0644\u0633\u0644\u0648\u0643\u064a\u0627\u062a \u0648\u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a. \u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0647\u0630\u0647 \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0645\u0633\u062a\u0646\u064a\u0631\u0629 \u0648\u062a\u0643\u064a\u064a\u0641 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a\u0647\u0627 \u0628\u0641\u0639\u0627\u0644\u064a\u0629 \u0644\u062a\u0644\u0628\u064a\u0629 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0647\u0645 \u0627\u0644\u0645\u062a\u0637\u0648\u0631\u0629. <\/p>\n\n<h3 class=\"wp-block-heading\">5. \u0631\u062d\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u0633\u0651\u0646\u0629<\/h3>\n\n<p>\u064a\u0633\u0627\u0639\u062f \u0628\u0631\u0646\u0627\u0645\u062c CEM \u0639\u0644\u0649:<\/p>\n\n<ul>\n<li>\u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u062e\u0637\u064a\u0637 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0623\u0643\u0645\u0644\u0647\u0627 \u0648\u062a\u062d\u0633\u064a\u0646\u0647\u0627.<\/li>\n\n\n\n<li>\u062a\u063a\u0637\u064a\u0629 \u0627\u0644\u0631\u062d\u0644\u0629 \u0645\u0646 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0623\u0648\u0644\u064a \u0625\u0644\u0649 \u062f\u0639\u0645 \u0645\u0627 \u0628\u0639\u062f \u0627\u0644\u0634\u0631\u0627\u0621.<\/li>\n\n\n\n<li>\u064a\u0645\u0643\u0646 \u062a\u0628\u0633\u064a\u0637 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0628\u0631\u0646\u0627\u0645\u062c CEM.<\/li>\n\n\n\n<li>\u0633\u0627\u0639\u062f \u0641\u064a \u0627\u0644\u062a\u062e\u0644\u0635 \u0645\u0646 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062d\u062a\u0643\u0627\u0643 \u0641\u064a \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/li>\n<\/ul>\n\n<p>\u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0625\u0646\u0634\u0627\u0621 \u062a\u062c\u0627\u0631\u0628 \u0639\u0645\u0644\u0627\u0621 \u0633\u0644\u0633\u0629 \u0644\u0627 \u062a\u064f\u0646\u0633\u0649.<\/p>\n\n<h3 class=\"wp-block-heading\">6. \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0648\u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641<\/h3>\n\n<p>\u062a\u0639\u0645\u0644 \u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0641\u064a \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0639\u0644\u0649 \u062a\u0628\u0633\u064a\u0637 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0648\u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644\u060c \u0645\u0645\u0627 \u064a\u0642\u0644\u0644 \u0645\u0646 \u0627\u0644\u062c\u0647\u062f \u0627\u0644\u064a\u062f\u0648\u064a \u0648\u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629. \u062a\u0633\u0645\u062d \u0647\u0630\u0647 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0628\u0634\u0643\u0644 \u0623\u0643\u062b\u0631 \u0641\u0639\u0627\u0644\u064a\u0629 \u0648\u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u0630\u0627\u062a \u0642\u064a\u0645\u0629 \u0645\u0636\u0627\u0641\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n<p>\u062a\u064f\u0639\u062f \u0628\u0631\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0647\u0645\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0637\u0644\u0639 \u0625\u0644\u0649 \u0627\u0644\u0627\u0632\u062f\u0647\u0627\u0631 \u0641\u064a \u0633\u0648\u0642 \u0627\u0644\u064a\u0648\u0645 \u0627\u0644\u0630\u064a \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0643\u0644 \u062c\u0627\u0646\u0628 \u0645\u0646 \u062c\u0648\u0627\u0646\u0628 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u062a\u062d\u0633\u064a\u0646\u0647\u0627.<\/p>\n\n<h2 class=\"wp-block-heading\">\u0623\u0641\u0636\u0644 21 \u0628\u0631\u0646\u0627\u0645\u062c \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 21<\/h2>\n\n<p>\u0641\u064a \u0633\u0648\u0642 \u0627\u0644\u064a\u0648\u0645 \u0627\u0644\u0630\u064a \u064a\u062d\u0631\u0643\u0647 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062a\u062f\u0631\u0643 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0627\u0644\u062d\u0627\u0633\u0645\u0629 \u0644\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629. \u062f\u0639\u0646\u0627 \u0646\u0633\u062a\u0643\u0634\u0641 \u0628\u0639\u0636\u0627\u064b \u0645\u0646 \u0623\u0641\u0636\u0644 \u062d\u0644\u0648\u0644 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0643\u064a\u0641 \u062a\u0639\u0645\u0644 \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645. <\/p>\n\n<h3 class=\"wp-block-heading\">1. QuestionPro<\/h3>\n\n<p>\u062a\u0642\u062f\u0645 <a href=\"https:\/\/www.questionpro.com\/cx\/\">QuestionPro CX<\/a> <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d9%85%d9%86%d8%b5%d8%a9-%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%a8%d8%b1%d8%a7%d9%85%d8%ac-%d9%88%d8%a7%d9%84%d9%85\/\">\u0645\u0646\u0635\u0629 \u0634\u0627\u0645\u0644\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0644\u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a 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\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro-CX-1.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0623\u062f\u0648\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0634\u0627\u0645\u0644\u0629<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0641\u0648\u0631\u064a\u0629<\/li>\n\n\n\n<li>\u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0644\u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a<\/li>\n\n\n\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0644\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629<\/li>\n\n\n\n<li><a href=\"https:\/\/www.questionpro.com\/blog\/customer-analytics-software\/\">\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0644\u062a\u0648\u0642\u0639 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u062a\u0642\u064a\u064a\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u062c\u0647\u062f \u0648\u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0628\u0641\u0639\u0627\u0644\u064a\u0629<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u0648\u0627\u062c\u0647 \u0623\u062e\u0637\u0627\u0621 \u0623\u0648 \u0645\u0648\u0627\u0637\u0646 \u062e\u0644\u0644 \u0641\u064a \u0627\u0644\u0645\u0646\u0635\u0629 \u0645\u0646 \u062d\u064a\u0646 \u0644\u0622\u062e\u0631<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<p>\u062a\u0628\u062f\u0623 \u0645\u0639\u0638\u0645 \u0627\u0644\u0628\u0627\u0642\u0627\u062a \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0645\u0646 99 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b\u060c \u0645\u0639 \u062a\u0648\u0641\u0631 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u062a\u0633\u0639\u064a\u0631 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0623\u062d\u062c\u0627\u0645. \u062a\u062a\u0648\u0641\u0631 \u062e\u064a\u0627\u0631\u0627\u062a \u062a\u0633\u0639\u064a\u0631 \u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629. <\/p>\n\n<h3 class=\"wp-block-heading\">2. \u062c\u0648\u062a\u0641\u0648\u0631\u0645<\/h3>\n\n<p>\u0625\u0646\u0647 \u0623\u062f\u0627\u0629 \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u0646\u0645\u0627\u0630\u062c \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u062a\u0633\u0627\u0639\u062f 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<\/p>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0623\u062f\u0627\u0629 \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u0646\u0645\u0627\u0630\u062c \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0644\u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0646\u0645\u0627\u0630\u062c \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a<\/li>\n\n\n\n<li>\u0642\u0648\u0627\u0644\u0628 \u0646\u0645\u0627\u0630\u062c \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u0644\u062d\u0627\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0646\u0645\u0627\u0630\u062c \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n\n\n\n<li>\u0646\u0645\u0627\u0630\u062c \u0645\u062a\u0648\u0627\u0641\u0642\u0629 \u0645\u0639 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629 \u0644\u0627\u0644\u062a\u0642\u0627\u0637 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0639\u0644\u0649 \u0623\u064a \u062c\u0647\u0627\u0632<\/li>\n\n\n\n<li>\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u062a\u062e\u0632\u064a\u0646 \u0627\u0644\u0622\u0645\u0646 \u0644\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0644\u0627\u0626\u062d\u0629 \u0627\u0644\u0639\u0627\u0645\u0629 \u0644\u062d\u0645\u0627\u064a\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a (GDPR)<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u0642\u062f\u0631\u0627\u062a \u062a\u0643\u0627\u0645\u0644 \u0645\u062d\u062f\u0648\u062f\u0629 \u0645\u0642\u0627\u0631\u0646\u0629\u064b \u0628\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0645\u0633\u062d \u0627\u0644\u0623\u0643\u062b\u0631 \u0642\u0648\u0629<\/li>\n\n\n\n<li>\u0623\u0628\u0644\u063a \u0628\u0639\u0636 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0639\u0646 \u0648\u062c\u0648\u062f \u0628\u0639\u0636 \u0627\u0644\u0623\u062e\u0637\u0627\u0621 \u0623\u0648 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0641\u0646\u064a\u0629 \u0627\u0644\u0639\u0631\u0636\u064a\u0629 \u0641\u064a \u0627\u0644\u0645\u0646\u0635\u0629<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u063a\u064a\u0631 \u0645\u062a\u0648\u0641\u0631\u0629 \u0641\u064a \u062e\u0637\u0637 \u0627\u0644\u062a\u0633\u0639\u064a\u0631 \u0630\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0623\u062f\u0646\u0649<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<p>\u062a\u0628\u062f\u0623 \u0627\u0644\u0628\u0627\u0642\u0629 \u0627\u0644\u0628\u0631\u0648\u0646\u0632\u064a\u0629 \u0645\u0646 34 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0623\u0645\u0631\u064a\u0643\u064a\u064b\u0627 \u0634\u0647\u0631\u064a\u064b\u0627 \u0648\u064a\u062a\u0645 \u0625\u0635\u062f\u0627\u0631 \u0641\u0648\u0627\u062a\u064a\u0631\u0647\u0627 \u0633\u0646\u0648\u064a\u064b\u0627. \u0648\u062a\u0628\u062f\u0623 \u0627\u0644\u0628\u0627\u0642\u0629 \u0627\u0644\u0641\u0636\u064a\u0629 \u0645\u0646 39 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b \u0648\u064a\u062a\u0645 \u0625\u0635\u062f\u0627\u0631 \u0641\u0648\u0627\u062a\u064a\u0631\u0647\u0627 \u0633\u0646\u0648\u064a\u0627\u064b. \u0648\u062a\u0628\u062f\u0623 \u0627\u0644\u0628\u0627\u0642\u0629 \u0627\u0644\u0630\u0647\u0628\u064a\u0629 \u0645\u0646 99 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b\u060c \u0648\u064a\u062a\u0645 \u0625\u0635\u062f\u0627\u0631 \u0641\u0648\u0627\u062a\u064a\u0631\u0647\u0627 \u0633\u0646\u0648\u064a\u0627\u064b\u060c \u0648\u062a\u062a\u0636\u0645\u0646 \u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0646\u0645\u0627\u0630\u062c \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0648\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u0622\u0644\u064a.  <\/p>\n\n<h3 class=\"wp-block-heading\">3. Qualtrics<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/qualtrics-alternative\/\">Qualtrics<\/a> \u0647\u064a \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0631\u0627\u0626\u062f\u0629 \u0641\u064a \u0645\u062c\u0627\u0644 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u062a\u064a \u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627 \u0639\u0628\u0631 \u0646\u0642\u0627\u0637 \u0627\u062a\u0635\u0627\u0644 \u0645\u062e\u062a\u0644\u0641\u0629. \u062a\u0633\u0627\u0639\u062f Qualtrics \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u0627\u0643\u062a\u0633\u0627\u0628 \u0631\u0624\u0649 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src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Qualtrics-2.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0648\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u0642\u0648\u064a\u0629 \u0644\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631<\/li>\n\n\n\n<li>\u0625\u0645\u0643\u0627\u0646\u064a\u0627\u062a \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u0646 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a<\/li>\n\n\n\n<li>\u062d\u0644\u0648\u0644 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\u0627\u0644\u0645\u0646\u0635\u0629<\/h3>\n\n<p>Podium \u0647\u064a \u0645\u0646\u0635\u0629 \u0644\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0648\u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0648\u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a. \u062a\u0645\u0643\u0651\u0646 \u0623\u062f\u0648\u0627\u062a\u0647\u0627 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0648\u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0648\u0631\u0624\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 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\u0627\u0644\u062a\u0646\u0642\u0644<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u062e\u0637\u0637 \u0627\u0644\u062a\u0633\u0639\u064a\u0631 \u0642\u062f \u0644\u0627 \u062a\u0643\u0648\u0646 \u0645\u0646\u0627\u0633\u0628\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0623\u0648 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0646\u0627\u0634\u0626\u0629<\/li>\n\n\n\n<li>\u0623\u0628\u0644\u063a \u0628\u0639\u0636 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0639\u0646 \u062a\u062d\u062f\u064a\u0627\u062a \u0641\u064a \u062f\u0645\u062c \u0645\u0646\u0635\u0629 Podium \u0645\u0639 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n\n\n\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0645\u062d\u062f\u0648\u062f\u0629 \u0644\u0642\u0648\u0627\u0644\u0628 \u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0629 \u0648\u0627\u0644\u0631\u0633\u0627\u0626\u0644<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<p>\u062a\u062a\u0648\u0641\u0631 \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628\u060c \u0645\u0639 \u062e\u0637\u0637 \u0645\u0635\u0645\u0645\u0629 \u062e\u0635\u064a\u0635\u0627\u064b \u062d\u0633\u0628 \u062d\u062c\u0645 \u0627\u0644\u0639\u0645\u0644 \u0648\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0647.<\/p>\n\n<h3 class=\"wp-block-heading\">5. \u0647\u0628\u0633\u0628\u0648\u062a<\/h3>\n\n<p>\u064a\u0633\u0627\u0639\u062f \u0628\u0631\u0646\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 <a href=\"https:\/\/www.questionpro.com\/help\/hubspot-integration.html\">HubSpot<\/a> \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062c\u0630\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0625\u0634\u0631\u0627\u0643\u0647\u0645 \u0648\u0625\u0633\u0639\u0627\u062f\u0647\u0645 \u0637\u0648\u0627\u0644 \u0631\u062d\u0644\u062a\u0647\u0645. \u0648\u0628\u0641\u0636\u0644 \u0623\u062f\u0648\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u0627\u0644\u062a\u064a \u064a\u0648\u0641\u0631\u0647\u0627 HubSpot\u060c \u0641\u0625\u0646\u0647 \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0645\u062e\u0635\u0635\u0629 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629\u060c \u0645\u0645\u0627 \u064a\u0639\u0632\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0636\u0627\u0647\u0645. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/HubSpot-customer-segmentation-software.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0644\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0645\u062e\u0635\u0635\u0629<\/li>\n\n\n\n<li>\u0645\u064a\u0632\u0627\u062a \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0628\u0643\u0641\u0627\u0621\u0629 \u0648\u0641\u0639\u0627\u0644\u064a\u0629<\/li>\n\n\n\n<li>\u0644\u0648\u062d\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0644\u062a\u062a\u0628\u0639 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u062a\u0633\u0648\u064a\u0642\u064a\u0629<\/li>\n\n\n\n<li>\u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062a\u062c\u0627\u0631\u0628 \u0639\u0645\u0644\u0627\u0621 \u0633\u0644\u0633\u0629<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u0645\u062c\u0645\u0648\u0639\u0627\u062a \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0645\u0631\u0628\u0643\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629<\/li>\n\n\n\n<li>\u0642\u062f \u064a\u0643\u0648\u0646 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649 \u0635\u0639\u0628\u0627\u064b \u0641\u064a \u0628\u0639\u0636 \u0627\u0644\u0623\u062d\u064a\u0627\u0646<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u062a\u0637\u0644\u0628 \u0628\u0639\u0636 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u062a\u0643\u0627\u0644\u064a\u0641 \u0625\u0636\u0627\u0641\u064a\u0629<\/li>\n\n\n\n<li>\u0642\u062f \u0644\u0627 \u062a\u0643\u0648\u0646 \u062e\u0637\u0637 \u0627\u0644\u062a\u0633\u0639\u064a\u0631 \u0641\u064a \u0645\u062a\u0646\u0627\u0648\u0644 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0646\u0627\u0634\u0626\u0629 \u0623\u0648 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<p>\u062a\u0628\u062f\u0623 \u0628\u0627\u0642\u0629 \u0627\u0644\u0628\u062f\u0627\u064a\u0629 \u0628\u062d\u0648\u0627\u0644\u064a 50 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b\u060c \u0645\u0639 \u0645\u064a\u0632\u0627\u062a \u0625\u0636\u0627\u0641\u064a\u0629 \u0645\u062a\u0648\u0641\u0631\u0629 \u0641\u064a \u0628\u0627\u0642\u0627\u062a \u0623\u0639\u0644\u0649 \u062a\u0628\u062f\u0623 \u0645\u0646 400 \u062f\u0648\u0644\u0627\u0631 \u0634\u0647\u0631\u064a\u0627\u064b.<\/p>\n\n<h3 class=\"wp-block-heading\">6. \u0639\u064a\u0646 \u0627\u0644\u0637\u0627\u0626\u0631<\/h3>\n\n<p>Birdeye \u0647\u064a \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0634\u0627\u0645\u0644\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0633\u0645\u0639\u0629 \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a\u060c \u0648\u062c\u0645\u0639 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u062d\u0633\u064a\u0646 \u062d\u0636\u0648\u0631\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a. \u062a\u0634\u0645\u0644 \u0645\u064a\u0632\u0627\u062a\u0647\u0627 \u0627\u0644\u0642\u0648\u064a\u0629 \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0648\u0627\u0644\u0631\u0624\u0649 \u0648\u0627\u0644\u0645\u0642\u0627\u0631\u0646\u0627\u062a \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a\u0629 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u062d\u0633\u064a\u0646 \u0633\u0645\u0639\u062a\u0647\u0627 \u0648\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0623\u062f\u0648\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0633\u0645\u0639\u0629 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a<\/li>\n\n\n\n<li>\u0645\u0631\u0627\u062c\u0639\u0629 \u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u0631\u0627\u0642\u0628\u0629 \u0648\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0644\u0641\u0647\u0645 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0631\u0624\u0649 \u0627\u0644\u0645\u0642\u0627\u0631\u0646\u0629 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a\u0629 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629<\/li>\n\n\n\n<li>\u062a\u062a\u0628\u0639 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639<strong>\u0645\u0646\u0635\u0627\u062a<\/strong> \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u0634\u0627\u0626\u0639\u0629<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u062a\u062e\u0635\u064a\u0635 \u0645\u062d\u062f\u0648\u062f\u0629 \u0644\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0629 \u0648\u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a<\/li>\n\n\n\n<li>\u0623\u0628\u0644\u063a \u0628\u0639\u0636 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0639\u0646 \u062d\u062f\u0648\u062b \u062a\u0623\u062e\u064a\u0631\u0627\u062a \u0639\u0631\u0636\u064a\u0629 \u0641\u064a \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0629 \u0648\u0627\u0644\u0625\u0634\u0639\u0627\u0631\u0627\u062a<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u062e\u0637\u0637 \u0627\u0644\u062a\u0633\u0639\u064a\u0631 \u0641\u064a \u0627\u0644\u062c\u0627\u0646\u0628 \u0627\u0644\u0623\u0639\u0644\u0649 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0645\u064a\u0632\u0627\u0646\u064a\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<p>\u062a\u062a\u0648\u0641\u0631 \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628\u060c \u0645\u0639 \u062e\u0637\u0637 \u0645\u062e\u0635\u0635\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0639\u0645\u0644.<\/p>\n\n<h3 class=\"wp-block-heading\">7. Survicate<\/h3>\n\n<p>Survicate \u0647\u064a \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0627\u062a \u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a\u060c \u0648\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u063a\u064a\u0631 \u0627\u0644\u0627\u0633\u062a\u0642\u0635\u0627\u0626\u064a\u0629\u060c \u0648\u0623\u062f\u0648\u0627\u062a \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0645\u0648\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a. \u0648\u062a\u0633\u0627\u0639\u062f \u0642\u0648\u0627\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u0648\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0647\u062f\u0627\u0641 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062c\u0645\u0639 \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u0648\u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0645\u0633\u062a\u0646\u064a\u0631\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Survicate.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0648\u0646\u0634\u0631\u0647\u0627 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0627\u062a<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u062d\u0642\u064a\u0642\u064a \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631<\/li>\n\n\n\n<li>\u0645\u064a\u0632\u0627\u062a \u0642\u064a\u0627\u0633 \u0648\u062a\u062a\u0628\u0639 NPS<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0645\u0648\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0644\u0627\u0644\u062a\u0642\u0627\u0637 \u0627\u0644\u0623\u0641\u0643\u0627\u0631<\/li>\n\n\n\n<li>\u0642\u0648\u0627\u0644\u0628 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u0644\u062d\u0627\u0644\u0627\u062a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u062e\u062a\u0644\u0641\u0629<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u062a\u0643\u0627\u0645\u0644 \u0645\u062d\u062f\u0648\u062f \u0645\u0639 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0623\u0643\u062b\u0631 \u0631\u0633\u0648\u062e\u0627\u064b<\/li>\n\n\n\n<li>\u0623\u0628\u0644\u063a \u0628\u0639\u0636 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0639\u0646 \u0648\u062c\u0648\u062f \u0628\u0639\u0636 \u0627\u0644\u0623\u062e\u0637\u0627\u0621 \u0623\u0648 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0641\u0646\u064a\u0629 \u0627\u0644\u0639\u0631\u0636\u064a\u0629 \u0641\u064a \u0627\u0644\u0645\u0646\u0635\u0629<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u062e\u0637\u0637 \u062a\u0633\u0639\u064a\u0631 \u0623\u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<p>\u062a\u0642\u062f\u0645 \u0623\u0633\u0639\u0627\u0631\u0627\u064b \u0645\u062a\u062f\u0631\u062c\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0648\u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u060c \u0645\u0639 \u062e\u0637\u0637 \u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u0643\u0628\u064a\u0631\u0629.<\/p>\n\n<h3 class=\"wp-block-heading\">8. \u0641\u0631\u064a\u0634 \u062f\u064a\u0633\u0643<\/h3>\n\n<p>Freshdesk \u0647\u0648 \u0628\u0631\u0646\u0627\u0645\u062c \u0645\u0639\u0631\u0648\u0641 \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u062a\u064a\u062d \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u0628\u0633\u064a\u0637 \u0639\u0645\u0644\u064a\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u0633\u0627\u0639\u062f \u0645\u064a\u0632\u0627\u062a \u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u0630\u0627\u0643\u0631\u060c \u0648\u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629\u060c \u0648\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629\u060c \u0648\u062a\u0642\u0644\u064a\u0644 \u0623\u0648\u0642\u0627\u062a \u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u062f\u0639\u0645 \u0639\u0645\u0644\u0627\u0621 \u0633\u0644\u0633\u0629 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629. <\/p>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0646\u0638\u0627\u0645 \u062d\u062c\u0632 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0644\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0648\u0627\u0644\u0647\u0627\u062a\u0641 \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a<\/li>\n\n\n\n<li>\u0628\u0631\u0646\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629<\/li>\n\n\n\n<li>\u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0644\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0628\u0643\u0641\u0627\u0621\u0629 \u0648\u0641\u0639\u0627\u0644\u064a\u0629<\/li>\n\n\n\n<li>\u0644\u0648\u062d\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0644\u062a\u062a\u0628\u0639 \u0645\u0642\u0627\u064a\u064a\u0633 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u0623\u0628\u0644\u063a \u0628\u0639\u0636 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0639\u0646 \u062d\u062f\u0648\u062b \u062a\u0623\u062e\u064a\u0631\u0627\u062a \u0623\u0648 \u0645\u0634\u0643\u0644\u0627\u062a \u0641\u064a \u0623\u0648\u0642\u0627\u062a \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0628\u0639\u0636 \u0627\u0644\u0623\u062d\u064a\u0627\u0646<\/li>\n\n\n\n<li>\u0642\u062f \u064a\u0643\u0648\u0646 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649 \u0645\u0639\u0642\u062f\u0627\u064b \u0641\u064a \u0628\u0639\u0636 \u0627\u0644\u0623\u062d\u064a\u0627\u0646<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u062a\u0643\u0627\u0644\u064a\u0641 \u0625\u0636\u0627\u0641\u064a\u0629 \u0623\u0648 \u062e\u0637\u0637 \u062a\u0633\u0639\u064a\u0631 \u0630\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0623\u0639\u0644\u0649<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0644\u0633\u064a\u0631 \u0639\u0645\u0644 \u062a\u0630\u0627\u0643\u0631 \u0627\u0644\u062f\u0639\u0645 \u0645\u062d\u062f\u0648\u062f\u0629<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<p>\u064a\u062d\u062a\u0648\u064a Freshdesk \u0639\u0644\u0649 \u0646\u0633\u062e\u0629 \u062a\u062c\u0631\u064a\u0628\u064a\u0629 \u0645\u062c\u0627\u0646\u064a\u0629 \u0648\u062e\u0637\u0629 \u0645\u062c\u0627\u0646\u064a\u0629. \u062a\u0643\u0644\u0641 \u0627\u0644\u0628\u0627\u0642\u0629 \u0627\u0644\u0627\u062d\u062a\u0631\u0627\u0641\u064a\u0629 49 \u064a\u0648\u0631\u0648 \u0634\u0647\u0631\u064a\u0627\u064b \u0645\u0639 \u062f\u0641\u0639 \u0633\u0646\u0648\u064a. <\/p>\n\n<h3 class=\"wp-block-heading\">9. \u0645\u064a\u062f\u0627\u0644\u064a\u0627<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/medallia-alternative.html\">Medallia<\/a> \u0647\u064a \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u062a\u0642\u0627\u0637 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627. \u0648\u0628\u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629 \u0648\u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a\u060c \u062a\u064f\u0645\u0643\u0650\u0651\u0646 Medallia \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0645\u062e\u0635\u0635\u0629 \u0648\u0633\u0644\u0633\u0629\u060c \u0645\u0645\u0627 \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Medallia.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0628\u0631\u0627\u0645\u062c <a href=\"https:\/\/www.questionpro.com\/blog\/voc-software\/\">\u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644 (VoC)<\/a> \u0644\u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0648\u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0627\u0644\u0631\u062d\u0644\u0627\u062a \u0644\u062a\u0635\u0648\u0631 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629 \u0644\u062a\u0648\u0642\u0639 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0625\u0645\u0643\u0627\u0646\u064a\u0627\u062a \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u0627\u0631\u062a\u0641\u0627\u0639 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u062f\u062e\u0648\u0644\u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644 \u0627\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u064a\u0647\u0627 \u0623\u0642\u0644 \u0633\u0647\u0648\u0644\u0629 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629<\/li>\n\n\n\n<li>\u0642\u062f \u064a\u062a\u0637\u0644\u0628 \u062a\u0639\u0642\u064a\u062f \u0627\u0644\u0646\u0638\u0627\u0645 \u0627\u0644\u0623\u0633\u0627\u0633\u064a \u062a\u062f\u0631\u064a\u0628\u0627\u064b \u0648\u0645\u0648\u0627\u0631\u062f \u0645\u062e\u0635\u0635\u0629<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0637\u0648\u064a\u0644\u0629 \u0648\u0643\u062b\u064a\u0641\u0629 \u0627\u0644\u0645\u0648\u0627\u0631\u062f<\/li>\n\n\n\n<li>\u0623\u0628\u0644\u063a \u0628\u0639\u0636 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0639\u0646 \u0648\u062c\u0648\u062f \u062a\u062d\u062f\u064a\u0627\u062a \u0641\u064a \u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0645\u0646\u0635\u0629 \u062d\u0633\u0628 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0647\u0645 \u0627\u0644\u062e\u0627\u0635\u0629<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<p>\u062a\u062a\u0648\u0627\u0641\u0631 \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628\u060c \u0648\u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u062a\u0643\u0648\u0646 \u0645\u0635\u0645\u0645\u0629 \u062d\u0633\u0628 \u062d\u062c\u0645 \u0648\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0643\u0644 \u0645\u0624\u0633\u0633\u0629.<\/p>\n\n<h3 class=\"wp-block-heading\">10. \u0623\u0648\u0631\u0627\u0643\u0644<\/h3>\n\n<p>\u062a\u064f\u0642\u062f\u0650\u0651\u0645 Oracle \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u062d\u0644\u0648\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062a\u0633\u0648\u064a\u0642\u060c \u0648\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0633\u062d\u0627\u0628\u064a\u0629. \u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0645\u064a\u0632\u0627\u062a\u0647\u0627 \u0627\u0644\u0634\u0627\u0645\u0644\u0629\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646\u060c \u0648\u062a\u062a\u0628\u064f\u0651\u0639 \u062e\u0637\u0648\u0637 \u0627\u0644\u0625\u0646\u062a\u0627\u062c\u060c \u0648\u0623\u062f\u0648\u0627\u062a \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0645\u062e\u0635\u0635\u0629 \u0648\u0625\u062f\u0627\u0631\u0629 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a. <\/p>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0634\u0627\u0645\u0644\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0644\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0645\u062e\u0635\u0635\u0629<\/li>\n\n\n\n<li>\u0645\u0646\u0635\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0633\u062d\u0627\u0628\u064a\u0629 \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629 \u0644\u062a\u062d\u062f\u064a\u062f \u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u062a\u062e\u0637\u064a\u0637 \u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0648\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n\n\n\n<li>\u062d\u0644\u0648\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u0627\u0631\u062a\u0641\u0627\u0639 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u062f\u062e\u0648\u0644\u060c \u062e\u0627\u0635\u0629 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629<\/li>\n\n\n\n<li>\u0642\u062f \u064a\u062a\u0637\u0644\u0628 \u062a\u0639\u0642\u064a\u062f \u0627\u0644\u0645\u0646\u0635\u0629 \u062a\u062f\u0631\u064a\u0628\u0627\u064b \u0645\u0643\u062b\u0641\u0627\u064b \u0648\u0645\u0648\u0627\u0631\u062f \u0645\u0643\u062b\u0641\u0629<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0637\u0648\u064a\u0644\u0629 \u0648\u0643\u062b\u064a\u0641\u0629 \u0627\u0644\u0645\u0648\u0627\u0631\u062f<\/li>\n\n\n\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u062a\u062e\u0635\u064a\u0635 \u0645\u062d\u062f\u0648\u062f\u0629 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0623\u0643\u062b\u0631 \u0645\u0631\u0648\u0646\u0629<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<p>\u062a\u062e\u062a\u0644\u0641 \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u062d\u0633\u0628 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0645\u062d\u062f\u062f\u0629 \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629\u060c \u0645\u0639 \u062a\u0648\u0641\u0631 \u0623\u0633\u0639\u0627\u0631 \u0645\u062e\u0635\u0635\u0629 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628.<\/p>\n\n<h3 class=\"wp-block-heading\">11. SurveySparrow<\/h3>\n\n<p>SurveySparrow \u0647\u0648 \u0628\u0631\u0646\u0627\u0645\u062c \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0633\u0647\u0644 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0623\u064a \u062c\u0630\u0627\u0628\u0629 \u0644\u062c\u0645\u0639 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0648\u064a\u0633\u0647\u0651\u0644 \u0628\u0631\u0646\u0627\u0645\u062c SurveySparrow\u060c \u0627\u0644\u0630\u064a \u064a\u062a\u0645\u064a\u0632 \u0628\u062a\u0635\u0645\u064a\u0645\u0647 \u0627\u0644\u062a\u062e\u0627\u0637\u0628\u064a \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0648\u0642\u064a\u0627\u0633 NPS\u060c \u0648\u0648\u0627\u062c\u0647\u062a\u0647 \u0633\u0647\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0639\u0644\u0649 \u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u0629\u060c \u0639\u0644\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062c\u0645\u0639 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0648\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/SurveySparrow-1.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u062a\u0635\u0645\u064a\u0645 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u062a\u062d\u0627\u062f\u062b\u064a \u0644\u062a\u062c\u0627\u0631\u0628 \u062a\u0641\u0627\u0639\u0644\u064a\u0629<\/li>\n\n\n\n<li>\u0642\u0648\u0627\u0644\u0628 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0644\u0627\u0626\u0645\u0629 \u0644\u0644\u062c\u0648\u0627\u0644<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u062d\u0642\u064a\u0642\u064a \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631<\/li>\n\n\n\n<li>\u0645\u064a\u0632\u0627\u062a \u0642\u064a\u0627\u0633 \u0648\u062a\u062a\u0628\u0639 NPS<\/li>\n\n\n\n<li>\u062a\u062c\u0627\u0631\u0628 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0627\u0644\u0634\u062e\u0635\u064a\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062f\u0648\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0623\u062e\u0631\u0649 \u0644\u0645\u0632\u0627\u0645\u0646\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0628\u0633\u0644\u0627\u0633\u0629<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u062a\u062e\u0635\u064a\u0635 \u0645\u062d\u062f\u0648\u062f\u0629 \u0644\u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u063a\u064a\u0631 \u0645\u062a\u0648\u0641\u0631\u0629 \u0641\u064a \u062e\u0637\u0637 \u0627\u0644\u062a\u0633\u0639\u064a\u0631 \u0630\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0623\u062f\u0646\u0649<\/li>\n\n\n\n<li>\u0642\u062f \u0644\u0627 \u062a\u0643\u0648\u0646 \u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0642\u0648\u064a\u0629 \u0645\u062b\u0644 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0645\u0633\u062d \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n\n\n\n<li>\u0623\u0628\u0644\u063a \u0628\u0639\u0636 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0639\u0646 \u0648\u062c\u0648\u062f \u0645\u0634\u0643\u0644\u0627\u062a \u0639\u0631\u0636\u064a\u0629 \u0641\u064a \u0623\u062f\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0648\u0645\u0648\u062b\u0648\u0642\u064a\u062a\u0647<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<p>\u062a\u0642\u062f\u0645 SurveySparrow \u062e\u0637\u0629 \u0645\u062c\u0627\u0646\u064a\u0629 \u0628\u0645\u064a\u0632\u0627\u062a \u0645\u062d\u062f\u0648\u062f\u0629\u060c \u0648\u062a\u0628\u062f\u0623 \u0627\u0644\u062e\u0637\u0637 \u0627\u0644\u0645\u062f\u0641\u0648\u0639\u0629\u060c \u0627\u0644\u062a\u064a \u062a\u062a\u0636\u0645\u0646 \u0645\u064a\u0632\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0623\u0643\u062b\u0631 \u062a\u0642\u062f\u0645\u064b\u0627 \u0648\u062e\u064a\u0627\u0631\u0627\u062a \u062a\u062e\u0635\u064a\u0635\u060c \u0645\u0646 \u062d\u0648\u0627\u0644\u064a 39 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0634\u0647\u0631\u064a\u064b\u0627.<\/p>\n\n<h3 class=\"wp-block-heading\">12. \u0633\u0628\u0631\u064a\u0646\u0643\u0644\u0631<\/h3>\n\n<p>Sprinklr \u0647\u064a \u0623\u0641\u0636\u0644 \u0645\u0646\u0635\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0648\u062a\u062d\u0644\u064a\u0644 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a. \u062a\u0639\u0645\u0644 \u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0648\u0627\u0644\u0646\u0634\u0631 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u0629 \u0639\u0644\u0649 \u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0625\u0634\u0627\u0631\u0627\u062a \u0625\u0644\u0649 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629\u060c \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u0639\u0632\u064a\u0632 \u0633\u0645\u0639\u0629 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0623\u062f\u0648\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0644\u0631\u0635\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639\u0647\u0645<\/li>\n\n\n\n<li>\u0625\u0645\u0643\u0627\u0646\u064a\u0627\u062a <a href=\"https:\/\/www.questionpro.com\/blog\/social-listening-tools\/\">\u0623\u062f\u0627\u0629 \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a<\/a> \u0644\u062a\u062a\u0628\u0639 \u0625\u0634\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0645\u0646\u0635\u0629 \u0646\u0634\u0631 \u0644\u062c\u062f\u0648\u0644\u0629 \u0648\u0646\u0634\u0631 \u0645\u062d\u062a\u0648\u0649 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a<\/li>\n\n\n\n<li>\u0644\u0648\u062d\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0644\u0645\u0631\u0627\u0642\u0628\u0629 \u0645\u0642\u0627\u064a\u064a\u0633 \u0623\u062f\u0627\u0621 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n\n\n\n<li>\u062d\u0644\u0648\u0644 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u062f\u062e\u0648\u0644 \u0627\u0644\u0645\u0631\u062a\u0641\u0639\u0629 \u0628\u0627\u0647\u0638\u0629 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 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class=\"wp-block-heading\">15. \u0625\u0646 \u0645\u0648\u0645\u0646\u062a<\/h3>\n\n<p>InMoment \u0647\u0648 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-experience-software\/\">\u0628\u0631\u0646\u0627\u0645\u062c \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0641\u0647\u0645 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0633\u064a\u0646\u0647\u0627. \u062a\u0639\u0645\u0644 \u0628\u0631\u0627\u0645\u062c \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644 (VoC) \u0648\u062d\u0644\u0648\u0644 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0648\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629 \u0639\u0644\u0649 \u062a\u0645\u0643\u064a\u0646 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href=\"https:\/\/www.questionpro.com\/blog\/enterprise-feedback-management-software\/\">\u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a<\/a>.<\/p>\n\n<h3 class=\"wp-block-heading\">16. \u0627\u0644\u0633\u0645\u0639\u0629<\/h3>\n\n<p>\u0627\u0644\u0633\u0645\u0639\u0629 \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0642\u0648\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0633\u0645\u0639\u0629 \u0648\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0645\u0631\u0627\u0642\u0628\u0629 \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0648\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a 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<\/p>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0623\u062f\u0648\u0627\u062a \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0648\u0623\u062f\u0648\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0644\u0641\u0647\u0645 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0645\u064a\u0632\u0627\u062a \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0644\u062a\u0634\u062c\u064a\u0639 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629<\/li>\n\n\n\n<li>\u0631\u0624\u0649 \u0627\u0644\u0645\u0642\u0627\u0631\u0646\u0629 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\u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0645\u0646 100 \u062f\u0648\u0644\u0627\u0631 \u0634\u0647\u0631\u064a\u0627\u064b \u0644\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629\u060c \u0645\u0639 \u062a\u0648\u0641\u0631 \u062e\u0637\u0637 \u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0643\u0628\u064a\u0631\u0629.<\/p>\n\n<h3 class=\"wp-block-heading\">17. \u0645\u0643\u062a\u0628 \u0632\u0648\u0647\u0648<\/h3>\n\n<p>Zoho Desk \u0647\u0648 \u0646\u0638\u0627\u0645 \u0623\u0633\u0627\u0633\u064a \u0634\u0647\u064a\u0631 \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d9%86%d8%b8%d8%a7%d9%85-%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%a7%d9%84%d9%85%d8%b9%d8%b1%d9%81%d8%a9-%d9%85%d8%a7%d9%87%d9%8a%d8%aa%d9%87-%d9%88%d8%a3%d9%86%d9%88%d8%a7%d8%b9%d9%87\/\">\u0648\u0646\u0638\u0627\u0645 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629<\/a> \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629. \u0648\u062a\u062a\u064a\u062d \u0645\u064a\u0632\u0627\u062a \u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0648\u0625\u062f\u0627\u0631\u0629 \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0648\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062a\u0628\u0633\u064a\u0637 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062f\u0639\u0645 \u0648\u062a\u062d\u0633\u064a\u0646 \u0623\u0648\u0642\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0648\u062a\u062d\u0633\u064a\u0646 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\u0644\u0644\u0631\u062f\u0648\u062f \u0627\u0644\u062a\u0639\u0627\u0648\u0646\u064a\u0629 \u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a<\/li>\n\n\n\n<li>\u0645\u064a\u0632\u0627\u062a \u062a\u0641\u0648\u064a\u0636 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0627\u0644\u062a\u062e\u0635\u064a\u0635<\/li>\n\n\n\n<li>\u0633\u064a\u0631 \u0639\u0645\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u0622\u0644\u064a \u0644\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0628\u0643\u0641\u0627\u0621\u0629 \u0648\u0641\u0639\u0627\u0644\u064a\u0629<\/li>\n\n\n\n<li>\u0644\u0648\u062d\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0644\u062a\u062a\u0628\u0639 \u0645\u0642\u0627\u064a\u064a\u0633 \u0623\u062f\u0627\u0621 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0644\u0644\u062a\u0648\u0627\u0635\u0644 \u0648\u0627\u0644\u062a\u0646\u0633\u064a\u0642 \u0628\u064a\u0646 \u0627\u0644\u0641\u0631\u064a\u0642 \u0627\u0644\u0648\u0627\u062d\u062f<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u0623\u0628\u0644\u063a \u0628\u0639\u0636 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0639\u0646 \u0648\u062c\u0648\u062f \u0642\u064a\u0648\u062f \u0641\u064a \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0633\u064a\u0631 \u0639\u0645\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0627\u0644\u0642\u0648\u0627\u0644\u0628<\/li>\n\n\n\n<li>\u0642\u062f \u0644\u0627 \u062a\u0643\u0648\u0646 \u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0642\u0648\u064a\u0629 \u0645\u062b\u0644 \u0645\u0646\u0635\u0627\u062a \u0645\u0643\u062a\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u062a\u0643\u0627\u0644\u064a\u0641 \u0625\u0636\u0627\u0641\u064a\u0629 \u0623\u0648 \u062e\u0637\u0637 \u062a\u0633\u0639\u064a\u0631 \u0630\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0623\u0639\u0644\u0649<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<p>\u062a\u0628\u062f\u0623 \u0627\u0644\u0628\u0627\u0642\u0629 \u0627\u0644\u0645\u062f\u0641\u0648\u0639\u0629 \u0645\u0646 15 \u062f\u0648\u0644\u0627\u0631\u064b\u0627. \u0648\u0644\u062f\u064a\u0647\u0627 \u0623\u064a\u0636\u064b\u0627 \u062e\u0637\u0629 \u0627\u062d\u062a\u0631\u0627\u0641\u064a\u0629 (49 \u062f\u0648\u0644\u0627\u0631\u064b\u0627) \u0648\u062e\u0637\u0629 \u0627\u0644\u0646\u062e\u0628\u0629 (79 \u062f\u0648\u0644\u0627\u0631\u064b\u0627). <\/p>\n\n<h3 class=\"wp-block-heading\">19. Salesforce CRM<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/salesforce-integration.html\">Salesforce CRM<\/a> \u0647\u064a \u0645\u0646\u0635\u0629 \u0631\u0627\u0626\u062f\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0635\u0646\u0627\u0639\u0627\u062a \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0648\u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0648\u062a\u062a\u064a\u062d \u0645\u064a\u0632\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u062a\u0645\u0644\u064a\u0646 \u0648\u062a\u062a\u0628\u0639 \u062e\u0637 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0628\u0646\u0627\u0621 \u0639\u0644\u0627\u0642\u0627\u062a \u0642\u0648\u064a\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0645\u062e\u0635\u0635\u0629 \u0639\u0644\u0649 \u0646\u0637\u0627\u0642 \u0648\u0627\u0633\u0639. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Salesforce-marketing-cloud-digital-experience-platforms.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0634\u0627\u0645\u0644\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0644\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0645\u062e\u0635\u0635\u0629<\/li>\n\n\n\n<li>\u0645\u0646\u0635\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0633\u062d\u0627\u0628\u064a\u0629 \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629 \u0644\u062a\u062d\u062f\u064a\u062f \u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u062a\u062e\u0637\u064a\u0637 \u0645\u0648\u0627\u0631\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0648\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n\n\n\n<li>\u062d\u0644\u0648\u0644 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u0627\u0631\u062a\u0641\u0627\u0639 \u062a\u0643\u0644\u0641\u0629 \u0627\u0644\u062f\u062e\u0648\u0644\u060c \u062e\u0627\u0635\u0629 \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0645\u064a\u0632\u0627\u0646\u064a\u0627\u062a \u0627\u0644\u0645\u062d\u062f\u0648\u062f\u0629<\/li>\n\n\n\n<li>\u0642\u062f \u064a\u062a\u0637\u0644\u0628 \u062a\u0639\u0642\u064a\u062f \u0627\u0644\u0645\u0646\u0635\u0629 \u062a\u062f\u0631\u064a\u0628\u0627\u064b \u0645\u0643\u062b\u0641\u0627\u064b \u0648\u0645\u0648\u0627\u0631\u062f \u0645\u0643\u062b\u0641\u0629<\/li>\n\n\n\n<li>\u0642\u062f \u064a\u0643\u0648\u0646 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u062e\u0631\u0649 \u0635\u0639\u0628\u0627\u064b \u0641\u064a \u0628\u0639\u0636 \u0627\u0644\u0623\u062d\u064a\u0627\u0646<\/li>\n\n\n\n<li>\u0623\u0628\u0644\u063a \u0628\u0639\u0636 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0639\u0646 \u0648\u062c\u0648\u062f \u0642\u064a\u0648\u062f \u0641\u064a \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0644\u062d\u0627\u0644\u0627\u062a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u062d\u062f\u062f\u0629<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<p>\u062a\u0642\u062f\u0645 \u0623\u0633\u0639\u0627\u0631\u064b\u0627 \u0645\u062e\u0635\u0635\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643\u0644 \u0645\u0624\u0633\u0633\u0629 \u0648\u062d\u062c\u0645\u0647\u0627. \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0645\u062a\u0627\u062d\u0629 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628.<\/p>\n\n<h3 class=\"wp-block-heading\">20. \u0633\u0627\u062a\u0645\u062a\u0631\u064a\u0643\u0633<\/h3>\n\n<p>\u0625\u0646\u0647\u0627 \u0645\u0646\u0635\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0633\u064a\u0646\u0647. \u062a\u0639\u0645\u0644 \u0645\u064a\u0632\u0627\u062a\u0647 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0628\u0631\u0627\u0645\u062c \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS)\u060c \u0648\u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644\u060c \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629 \u0639\u0644\u0649 \u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u0625\u062c\u0631\u0627\u0621 \u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0630\u0627\u062a \u0645\u063a\u0632\u0649 \u0648\u062a\u0639\u0632\u064a\u0632 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644. <\/p>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u062a\u062a\u0628\u0639 \u0648\u062a\u062d\u0644\u064a\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS)<\/li>\n\n\n\n<li>\u0628\u0631\u0627\u0645\u062c \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644 (VoC) \u0644\u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0648\u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629 \u0644\u0644\u062a\u0646\u0628\u0624 \u0628\u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a<\/li>\n\n\n\n<li>\u062a\u0646\u0628\u064a\u0647\u0627\u062a \u0641\u0648\u0631\u064a\u0629 \u0644\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0641\u0648\u0631\u0627\u064b<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u064a\u0629 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n\n\n\n<li>\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0644\u062a\u062a\u0628\u0639 \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u062a\u0642\u064a\u064a\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u0625\u0645\u0643\u0627\u0646\u0627\u062a \u062a\u0643\u0627\u0645\u0644 \u0645\u062d\u062f\u0648\u062f\u0629 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0645\u0646\u0635\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0623\u0643\u062b\u0631 \u0642\u0648\u0629<\/li>\n\n\n\n<li>\u062e\u0637\u0637 \u0627\u0644\u062a\u0633\u0639\u064a\u0631 \u0642\u062f \u0644\u0627 \u062a\u0643\u0648\u0646 \u0645\u0646\u0627\u0633\u0628\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0635\u063a\u064a\u0631\u0629 \u0623\u0648 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0646\u0627\u0634\u0626\u0629<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0637\u0648\u064a\u0644\u0629 \u0648\u0643\u062b\u064a\u0641\u0629 \u0627\u0644\u0645\u0648\u0627\u0631\u062f<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<p>\u062e\u0637\u0637 \u062a\u0633\u0639\u064a\u0631 \u0645\u062e\u0635\u0635\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0639\u0648\u0627\u0645\u0644 \u0645\u062b\u0644 \u0639\u062f\u062f \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0648\u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629 \u0648\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u062f\u0639\u0645.<\/p>\n\n<h3 class=\"wp-block-heading\">21. LiveAgent<\/h3>\n\n<p>LiveAgent \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0643\u062a\u0628 \u062e\u062f\u0645\u0629 \u0648\u0628\u0631\u0646\u0627\u0645\u062c \u062f\u0631\u062f\u0634\u0629 \u0645\u0628\u0627\u0634\u0631\u0629 \u064a\u064f\u0645\u0643\u0650\u0651\u0646 \u0641\u0631\u0642 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u0641\u0631\u0642 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a. \u062a\u0633\u0627\u0639\u062f \u0645\u064a\u0632\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0648\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0648\u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u062f\u0639\u0645 \u0639\u0645\u0644\u0627\u0621 \u0633\u0631\u064a\u0639\u0629 \u0648\u0645\u062e\u0635\u0635\u0629 \u0648\u0641\u0639\u0627\u0644\u0629 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629. <\/p>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0628\u0631\u0646\u0627\u0645\u062c \u0645\u0643\u062a\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u062f\u0639\u0645 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629 \u0644\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a<\/li>\n\n\n\n<li>\u0646\u0638\u0627\u0645 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0645\u0639 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0622\u0644\u064a<\/li>\n\n\n\n<li>\u0625\u062f\u0627\u0631\u0629 \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629<\/li>\n\n\n\n<li>\u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0644\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0648\u0627\u0644\u0647\u0627\u062a\u0641 \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u0623\u0628\u0644\u063a \u0628\u0639\u0636 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0639\u0646 \u062d\u062f\u0648\u062b \u062a\u0623\u062e\u064a\u0631\u0627\u062a \u0623\u0648 \u0645\u0634\u0643\u0644\u0627\u062a \u0641\u064a \u0623\u0648\u0642\u0627\u062a \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0628\u0639\u0636 \u0627\u0644\u0623\u062d\u064a\u0627\u0646<\/li>\n\n\n\n<li>\u0642\u062f \u064a\u0643\u0648\u0646 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649 \u0645\u0639\u0642\u062f\u0627\u064b \u0641\u064a \u0628\u0639\u0636 \u0627\u0644\u0623\u062d\u064a\u0627\u0646<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u062a\u0643\u0627\u0644\u064a\u0641 \u0625\u0636\u0627\u0641\u064a\u0629 \u0623\u0648 \u062e\u0637\u0637 \u062a\u0633\u0639\u064a\u0631 \u0630\u0627\u062a \u0645\u0633\u062a\u0648\u0649 \u0623\u0639\u0644\u0649<\/li>\n<\/ul>\n\n<p><strong><br\/><\/strong><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631:<\/strong><\/p>\n\n<p>\u064a\u0628\u062f\u0623 \u0627\u0644\u0633\u0639\u0631 \u0645\u0646 \u062d\u0648\u0627\u0644\u064a 9 \u062f\u0648\u0644\u0627\u0631\u0627\u062a \u0644\u0643\u0644 \u0645\u0633\u062a\u062e\u062f\u0645 \u0634\u0647\u0631\u064a\u0627\u064b \u0644\u0644\u0628\u0627\u0642\u0629 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629.<\/p>\n\n<p>\u062a\u0644\u0639\u0628 \u0647\u0630\u0647 \u0627\u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u0628\u0631\u0645\u062c\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062f\u0648\u0631\u0627\u064b \u062d\u0627\u0633\u0645\u0627\u064b \u0641\u064a \u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0641\u0647\u0645 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0633\u064a\u0646\u0647\u0627. \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0624\u062f\u064a \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0641\u064a \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0635\u062d\u064a\u062d\u0629 \u0625\u0644\u0649 \u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644 \u0648\u0627\u0644\u0646\u0645\u0648 \u0627\u0644\u0645\u0633\u062a\u062f\u0627\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0643\u0644 \u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0633\u064a\u0646\u0647. <\/p>\n\n<p>\u064a\u0645\u0643\u0646\u0643 \u0623\u064a\u0636\u064b\u0627 \u0627\u0644\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 <a href=\"https:\/\/www.questionpro.com\/blog\/idea-management-software\/\">\u0628\u0631\u0646\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0623\u0641\u0643\u0627\u0631<\/a> \u0627\u0644\u0630\u064a \u0646\u0634\u0631\u062a\u0647 QuestionPro!<\/p>\n\n<h2 class=\"wp-block-heading\">\u0644\u0645\u0627\u0630\u0627 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0643\u0648\u0646 QuestionPro \u0627\u0644\u062e\u064a\u0627\u0631 \u0627\u0644\u0623\u0641\u0636\u0644<\/h2>\n\n<p>\u064a\u0628\u0631\u0632 QuestionPro \u0643\u0623\u062d\u062f \u0623\u0641\u0636\u0644 \u0627\u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u0628\u0631\u0645\u062c\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CEM) \u0644\u0639\u062f\u0629 \u0623\u0633\u0628\u0627\u0628:<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro-CX-3.jpg\" alt=\"\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">1. \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0634\u0627\u0645\u0644\u0629<\/h3>\n\n<p>\u062a\u0642\u062f\u0645 QuestionPro \u0645\u062c\u0645\u0648\u0639\u0629 \u0642\u0648\u064a\u0629 \u0645\u0646 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0644\u062c\u0645\u0639 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\u0643\u0627\u0646 \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0623\u0648 \u0632\u064a\u0627\u062f\u0629 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0623\u0648 \u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. <\/p>\n\n<h3 class=\"wp-block-heading\">2. \u0625\u062c\u0631\u0627\u0621 \u062a\u0642\u064a\u064a\u0645 \u0644\u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a:<\/h3>\n\n<p>\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u062d\u0627\u0644\u0629 \u0627\u0644\u062d\u0627\u0644\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0645\u0624\u0633\u0633\u062a\u0643. \u062d\u062f\u0650\u0651\u062f \u0646\u0642\u0627\u0637 \u0627\u0644\u0636\u0639\u0641 \u0648\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0648\u0627\u0644\u062b\u063a\u0631\u0627\u062a \u0641\u064a \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062d\u0627\u0644\u064a\u0629 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0644\u0628\u0631\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639\u0627\u0644\u062c\u062a\u0647\u0627. <\/p>\n\n<h3 class=\"wp-block-heading\">3. \u0627\u0644\u0628\u062d\u062b \u0648\u0627\u062e\u062a\u064a\u0627\u0631 \u0627\u0644\u0628\u0631\u0646\u0627\u0645\u062c \u0627\u0644\u0645\u0646\u0627\u0633\u0628:<\/h3>\n\n<p>\u0627\u0628\u062d\u062b \u0639\u0646 \u062d\u0644\u0648\u0644 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0627\u0644\u062a\u064a \u062a\u062a\u0645\u0627\u0634\u0649 \u0645\u0639 \u0623\u0647\u062f\u0627\u0641\u0643 \u0648\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0643\u060c \u0645\u0639 \u0627\u0644\u0623\u062e\u0630 \u0641\u064a \u0627\u0644\u0627\u0639\u062a\u0628\u0627\u0631:<\/p>\n\n<ul>\n<li>\u0627\u0644\u0645\u064a\u0632\u0627\u062a.<\/li>\n\n\n\n<li>\u0642\u0627\u0628\u0644\u064a\u0629 \u0627\u0644\u062a\u0648\u0633\u0639.<\/li>\n\n\n\n<li>\u0633\u0647\u0648\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u0639\u0645\u0627\u0644.<\/li>\n\n\n\n<li>\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0633\u0639\u064a\u0631.<\/li>\n\n\n\n<li>\u0645\u0648\u0627\u0631\u062f \u0627\u0644\u062f\u0639\u0645 \u0648\u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0634\u0627\u0645\u0644\u0629.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">4. \u0625\u0634\u0631\u0627\u0643 \u0623\u0635\u062d\u0627\u0628 \u0627\u0644\u0645\u0635\u0644\u062d\u0629:<\/h3>\n\n<p>\u0642\u0645 \u0628\u0625\u0634\u0631\u0627\u0643 \u0623\u0635\u062d\u0627\u0628 \u0627\u0644\u0645\u0635\u0644\u062d\u0629 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u064a\u0646 \u0645\u0646 \u0645\u062e\u062a\u0644\u0641 \u0627\u0644\u0623\u0642\u0633\u0627\u0645\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0648\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0641\u064a \u0639\u0645\u0644\u064a\u0629 \u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0642\u0631\u0627\u0631. \u0627\u0643\u062a\u0633\u0627\u0628 \u062a\u0623\u064a\u064a\u062f\u0647\u0645 \u0648\u062f\u0639\u0645\u0647\u0645 \u0644\u062a\u0646\u0641\u064a\u0630 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0631\u0643\u0632\u064a\u0629. <\/p>\n\n<h3 class=\"wp-block-heading\">5. \u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0628\u0631\u0646\u0627\u0645\u062c:<\/h3>\n\n<p>\u062a\u0639\u0627\u0648\u0646 \u0628\u0634\u0643\u0644 \u0648\u062b\u064a\u0642 \u0645\u0639 \u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0646\u0638\u0627\u0645 \u0648\u0625\u0639\u062f\u0627\u062f\u0647 \u0648\u0641\u0642\u0627\u064b \u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0643 \u0627\u0644\u0641\u0631\u064a\u062f\u0629. \u064a\u062a\u0636\u0645\u0646 \u0630\u0644\u0643: <\/p>\n\n<ul>\n<li>\u062a\u0639\u0627\u0648\u0646 \u0628\u0634\u0643\u0644 \u0648\u062b\u064a\u0642 \u0645\u0639 \u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0646\u0638\u0627\u0645 \u0648\u0625\u0639\u062f\u0627\u062f\u0647 \u0648\u0641\u0642\u0627\u064b \u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0643 \u0627\u0644\u0641\u0631\u064a\u062f\u0629. \u064a\u062a\u0636\u0645\u0646 \u0630\u0644\u0643: <\/li>\n\n\n\n<li>\u062a\u062d\u062f\u064a\u062f \u0645\u0647\u0627\u0645 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644.<\/li>\n\n\n\n<li>\u0648\u0636\u0639 \u0642\u0648\u0627\u0639\u062f \u0627\u0644\u0623\u062a\u0645\u062a\u0629.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u0623\u062e\u0631\u0649\u060c \u0645\u062b\u0644 \u0645\u0646\u0635\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u0633\u0648\u064a\u0642.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">6. \u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0648\u0627\u0644\u062a\u0639\u0644\u064a\u0645:<\/h3>\n\n<p>\u0627\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0628\u0634\u0643\u0644 \u0643\u0627\u0641\u064d \u0639\u0644\u0649 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0628\u0641\u0639\u0627\u0644\u064a\u0629. \u062a\u0642\u062f\u064a\u0645 \u062f\u0648\u0631\u0627\u062a \u062a\u062f\u0631\u064a\u0628\u064a\u0629 \u0648\u0648\u0631\u0634 \u0639\u0645\u0644 \u0648\u0645\u0648\u0627\u0631\u062f \u0644\u062a\u0639\u0631\u064a\u0641 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0628\u0631\u0646\u0627\u0645\u062c \u0648\u0648\u0638\u0627\u0626\u0641\u0647. <\/p>\n\n<h3 class=\"wp-block-heading\">7. \u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0628\u0631\u0627\u0645\u062c \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a\u0629:<\/h3>\n\n<p>\u0642\u0645 \u0628\u062a\u062c\u0631\u0628\u0629 \u0628\u0631\u0646\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0645\u0639 \u0645\u062c\u0645\u0648\u0639\u0629 \u0635\u063a\u064a\u0631\u0629 \u0645\u0646 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0623\u0648 \u062f\u0627\u062e\u0644 \u0642\u0633\u0645 \u0645\u0639\u064a\u0646 \u0642\u0628\u0644 \u062a\u0637\u0628\u064a\u0642\u0647 \u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0645\u0624\u0633\u0633\u0629. \u0627\u062c\u0645\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a\u060c \u0648\u062d\u062f\u062f \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0623\u0648 \u0627\u0644\u062a\u062d\u062f\u064a\u0627\u062a\u060c \u0648\u0642\u0645 \u0628\u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u062a\u0639\u062f\u064a\u0644\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0642\u0628\u0644 \u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0643\u0627\u0645\u0644. <\/p>\n\n<h3 class=\"wp-block-heading\">8. \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0648\u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u062a\u0628\u0646\u064a:<\/h3>\n\n<p>\u0642\u0645 \u0628\u062a\u0648\u0635\u064a\u0644 \u0641\u0648\u0627\u0626\u062f \u0628\u0631\u0646\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0641\u064a \u062c\u0645\u064a\u0639 \u0623\u0646\u062d\u0627\u0621 \u0627\u0644\u0645\u0624\u0633\u0633\u0629. \u0633\u0644\u0637 \u0627\u0644\u0636\u0648\u0621 \u0639\u0644\u0649 \u0643\u064a\u0641\u064a\u0629 \u062a\u062d\u0633\u064a\u0646 \u0633\u064a\u0631 \u0639\u0645\u0644\u0647\u0645\u060c \u0648\u062a\u0639\u0632\u064a\u0632 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u0645\u0633\u0627\u0647\u0645\u0629 \u0641\u064a \u0646\u062c\u0627\u062d \u0627\u0644\u0623\u0639\u0645\u0627\u0644. \u062a\u0634\u062c\u064a\u0639 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0641\u0639\u0627\u0644\u0629 \u0648\u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f.  <\/p>\n\n<h3 class=\"wp-block-heading\">9. \u0631\u0635\u062f \u0627\u0644\u0623\u062f\u0627\u0621 \u0648\u0642\u064a\u0627\u0633\u0647:<\/h3>\n\n<p>\u062d\u062f\u062f \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 (KPIs) 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\u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062a\u0637\u0628\u064a\u0642 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0641\u0639\u0627\u0644\u064a\u0629 \u0644\u062a\u0639\u0632\u064a\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u062d\u0642\u064a\u0642 \u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0623\u0639\u0645\u0627\u0644\u060c \u0648\u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0642\u062f\u0631\u062a\u0647\u0627 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0641\u064a \u0627\u0644\u0633\u0648\u0642 \u0627\u0644\u064a\u0648\u0645.<\/p>\n\n<h2 class=\"wp-block-heading\">\u0627\u0633\u062a\u0646\u062a\u0627\u062c<\/h2>\n\n<p>\u064a\u064f\u0639\u062f \u0628\u0631\u0646\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 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\u0625\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0648\u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0648\u0627\u0644\u0646\u062c\u0627\u062d \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644. \u0646\u0638\u0631\u064b\u0627 \u0644\u0623\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062a\u0639\u0637\u064a \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0636\u0627\u0647\u0645\u060c \u064a\u0635\u0628\u062d \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0641\u064a \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0642\u0648\u064a\u0629 \u0623\u0645\u0631\u064b\u0627 \u0636\u0631\u0648\u0631\u064a\u064b\u0627 \u0644\u0644\u0628\u0642\u0627\u0621 \u0641\u064a \u0635\u062f\u0627\u0631\u0629 \u0645\u0634\u0647\u062f \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u062f\u064a\u0646\u0627\u0645\u064a\u0643\u064a \u0627\u0644\u064a\u0648\u0645. <\/p>\n\n<p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><button>\u0627\u0639\u0631\u0641 \u0627\u0644\u0645\u0632\u064a\u062f<\/button><\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\"><button>\u0639\u0646 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a<\/button><\/a><\/p>\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1716451880230\"><strong class=\"schema-faq-question\">\u0645\u0627 \u0647\u0648 \u0628\u0631\u0646\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/strong> <p class=\"schema-faq-answer\">\u062a\u0634\u064a\u0631 <strong>\u0628\u0631\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u0625\u0644\u0649 \u0627\u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u0629 \u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0648\u0627\u0644\u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645\u0647\u0627 \u0644\u0639\u0645\u0644\u0627\u0626\u0647\u0627 \u0639\u0628\u0631 \u0645\u062e\u062a\u0644\u0641 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0648\u0627\u0644\u0642\u0646\u0648\u0627\u062a.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1716451881571\"><strong class=\"schema-faq-question\">\u0647\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u064a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/strong> <p class=\"schema-faq-answer\">\u0644\u0627\u060c <strong>\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> (CX) \u0644\u064a\u0633\u062a \u0647\u064a \u0646\u0641\u0633\u0647\u0627 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<br><br><strong>\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/strong> \u0627\u0644\u0627\u0646\u0637\u0628\u0627\u0639 \u0627\u0644\u0639\u0627\u0645 \u0627\u0644\u0646\u0627\u062a\u062c \u0639\u0646 \u062c\u0645\u064a\u0639 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<br><strong>\u0625\u062f\u0627\u0631\u0629<\/strong> \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0623\u062f\u0648\u0627\u062a \u0648\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0639\u0644\u0627\u0642\u0627\u062a\u0647\u0645.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1716451882315\"><strong class=\"schema-faq-question\">\u0645\u0627 \u0647\u064a \u0623\u0647\u0645\u064a\u0629 \u0628\u0631\u0646\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> <p class=\"schema-faq-answer\">\u062a\u0644\u0639\u0628 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CEM) \u062f\u0648\u0631\u064b\u0627 \u062d\u0627\u0633\u0645\u064b\u0627 \u0641\u064a \u0645\u0634\u0647\u062f \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u064a\u0648\u0645 \u0646\u0638\u0631\u064b\u0627 \u0644\u0639\u062f\u0629 \u0623\u0633\u0628\u0627\u0628 \u0631\u0626\u064a\u0633\u064a\u0629:<br><br> 1<strong>. \u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<br><\/strong> 2<strong>. \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621<br>3. \u0627\u0644\u0645\u064a\u0632\u0629 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629<br>4. \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0645\u0633\u062a\u0646\u062f\u0629 \u0625\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a<br>5. \u0631\u062d\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062d\u0633\u0651\u0646\u0629<br>6. 6. \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0648\u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641<\/strong><\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u062a\u064f\u0639\u062f \u0628\u0631\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CEM) \u0623\u062f\u0627\u0629 \u0642\u0648\u064a\u0629 \u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0641\u0647\u0645 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0648\u062a\u062d\u0633\u064a\u0646\u0647\u0627 \u0639\u0628\u0631 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629. [&hellip;]<\/p>\n","protected":false},"author":171,"featured_media":861620,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1193],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u066a\u066a\u0639\u0646\u0648\u0627\u0646\u066a\u066a<\/title>\n<meta name=\"description\" content=\"\u0639\u0632\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0621\u0647\u0645 \u0645\u0639 \u0628\u0631\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0642\u0648\u064a\u0629. 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