\u0645\u0631\u062d\u0628\u0627\u064b \u0628\u0643 \u0641\u064a \u0639\u0627\u0644\u0645 \u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a NPS\u060c \u062d\u064a\u062b \u062a\u0635\u0628\u062d \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u064a \u0623\u062f\u0627\u062a\u0643 \u0627\u0644\u0623\u0643\u062b\u0631 \u0641\u0627\u0639\u0644\u064a\u0629 \u0644\u0646\u0645\u0648 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0648\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0641\u064a \u0645\u0634\u0647\u062f \u0627\u0644\u064a\u0648\u0645 \u0627\u0644\u0630\u064a \u064a\u062a\u0633\u0645 \u0628\u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0627\u0644\u0634\u062f\u064a\u062f\u0629\u060c \u0641\u0625\u0646 \u0641\u0647\u0645 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0644\u0628\u064a\u062a\u0647\u0627 \u0644\u064a\u0633 \u0645\u0647\u0645\u0627\u064b \u0641\u062d\u0633\u0628\u060c \u0628\u0644 \u0647\u0648 \u0623\u0645\u0631 \u0636\u0631\u0648\u0631\u064a \u0644\u0644\u0628\u0642\u0627\u0621 \u0648\u0627\u0644\u0646\u062c\u0627\u062d \u0641\u064a \u0627\u0644\u0633\u0648\u0642. <\/p>\n\n
\u0646\u062d\u0646 \u0646\u0642\u062f\u0645 \u0644\u0643 \u0645\u0646\u0635\u062a\u0646\u0627 \u0627\u0644\u0645\u062a\u0637\u0648\u0631\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a NPS\u060c \u062d\u064a\u062b \u064a\u0644\u062a\u0642\u064a \u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631 \u0645\u0639 \u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0644\u0625\u0639\u0627\u062f\u0629 \u062a\u0639\u0631\u064a\u0641 \u0643\u064a\u0641\u064a\u0629 \u0641\u0647\u0645\u0643 \u0644\u0639\u0644\u0627\u0642\u0629 \u0634\u0631\u0643\u062a\u0643 \u0628\u062c\u0645\u0647\u0648\u0631\u0647\u0627 \u0648\u062a\u062d\u0633\u064a\u0646\u0647\u0627.<\/p>\n\n
\u0628\u062f\u0621\u0627\u064b \u0645\u0646 \u062d\u0633\u0627\u0628 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0625\u0644\u0649 \u062a\u062d\u062f\u064a\u062f \u0623\u0641\u0636\u0644 \u0623\u062f\u0648\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0631\u0623\u064a \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0641\u064a \u0645\u062c\u0627\u0644 \u0635\u0627\u0641\u064a \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u0641\u0647\u0645 \u062a\u0639\u0642\u064a\u062f\u0627\u062a \u0633\u0639\u0627\u062f\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c<\/a> \u062a\u0648\u0641\u0631 \u0645\u0646\u0635\u062a\u0646\u0627 \u0627\u0644\u0631\u0624\u0649 \u0648\u0627\u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c\u0647\u0627 \u0644\u062a\u0632\u062f\u0647\u0631 \u0641\u064a \u0627\u0644\u0645\u0634\u0647\u062f \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a \u0627\u0644\u064a\u0648\u0645.<\/p>\n\n
\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS) \u0647\u0648 \u0645\u0642\u064a\u0627\u0633 \u0639\u0645\u0644\u064a \u064a\u064f\u0633\u062a\u062e\u062f\u0645 \u0639\u0644\u0649 \u0646\u0637\u0627\u0642 \u0648\u0627\u0633\u0639 \u0644\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0648\u0647\u0648 \u064a\u0633\u062a\u0646\u062f \u0625\u0644\u0649 \u0633\u0624\u0627\u0644 \u0628\u0633\u064a\u0637: “\u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646\u0627\u0633\u0628 \u0645\u0646 0 \u0625\u0644\u0649 10\u060c \u0645\u0627 \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0627\u0642\u062a\u0631\u0627\u062d\u0643 [product\/service\/company] \u0639\u0644\u0649 \u0635\u062f\u064a\u0642 \u0623\u0648 \u0632\u0645\u064a\u0644\u061f <\/p>\n\n
\u0645\u0639\u0627\u062f\u0644\u0629 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u0651\u062c \u0644\u062d\u0633\u0627\u0628 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u0651\u062c \u0647\u064a<\/p>\n\n
NPS = \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0645\u0631\u0648\u062c\u064a\u0646 – \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646<\/strong><\/p>\n\n
\u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u062a\u0631\u0627\u0648\u062d \u0627\u0644\u0646\u062a\u064a\u062c\u0629 \u0627\u0644\u0646\u0627\u062a\u062c\u0629 \u0645\u0646 -100 \u0625\u0644\u0649 +100\u060c \u062d\u064a\u062b \u062a\u0634\u064a\u0631 \u0627\u0644\u062f\u0631\u062c\u0627\u062a \u0627\u0644\u0623\u0639\u0644\u0649 \u0625\u0644\u0649 \u0627\u0631\u062a\u0641\u0627\u0639 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0636\u0627\u0647\u0645. \u0648\u062a\u0634\u064a\u0631 \u0627\u0644\u062f\u0631\u062c\u0627\u062a \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0641\u064a \u0645\u0624\u0634\u0631 NPS \u0625\u0644\u0649 \u0623\u0646 \u0627\u0644\u0634\u0631\u0643\u0629 \u0644\u062f\u064a\u0647\u0627 \u0645\u0631\u0648\u062c\u064a\u0646 \u0623\u0643\u062b\u0631 \u0645\u0646 \u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0648\u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0647\u0627 \u0642\u0627\u0639\u062f\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u062e\u0644\u0635\u064a\u0646 \u064a\u0633\u0627\u0647\u0645\u0648\u0646 \u0628\u0634\u0643\u0644 \u0625\u064a\u062c\u0627\u0628\u064a \u0641\u064a \u0627\u0644\u0646\u0645\u0648 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0625\u062d\u0627\u0644\u0627\u062a \u0648\u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644. <\/p>\n\n
\u064a\u064f\u0633\u062a\u062e\u062f\u0645 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS) \u0639\u0644\u0649 \u0646\u0637\u0627\u0642 \u0648\u0627\u0633\u0639 \u0644\u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0642\u064a\u0627\u0633 \u0645\u062f\u0649 \u0631\u0636\u0627\u0647\u0645 \u0627\u0644\u0639\u0627\u0645 \u0639\u0646 \u0645\u0646\u062a\u062c \u0623\u0648 \u062e\u062f\u0645\u0629 \u0623\u0648 \u0639\u0644\u0627\u0645\u0629 \u062a\u062c\u0627\u0631\u064a\u0629. \u0648\u064a\u062a\u0643\u0648\u0646 \u0639\u0627\u062f\u0629\u064b \u0645\u0646 \u0633\u0624\u0627\u0644 \u0648\u0627\u062d\u062f \u064a\u0637\u0644\u0628 \u0645\u0646 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u062a\u0642\u064a\u064a\u0645 \u0645\u062f\u0649 \u062a\u0648\u0635\u064a\u062a\u0647\u0645 \u0628\u0645\u0646\u062a\u062c \u0627\u0644\u0634\u0631\u0643\u0629 \u0623\u0648 \u062e\u062f\u0645\u062a\u0647\u0627 \u0644\u0644\u0622\u062e\u0631\u064a\u0646 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 NPS \u0645\u0646 0 \u0625\u0644\u0649 10. <\/p>\n\n
\u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062a\u0642\u064a\u064a\u0645\u0647\u0645\u060c \u062a\u0645 \u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0625\u0644\u0649 \u062b\u0644\u0627\u062b \u0645\u062c\u0645\u0648\u0639\u0627\u062a:<\/p>\n\n
\u064a\u062a\u0645 \u062a\u062d\u062f\u064a\u062f \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0639\u0646 \u0637\u0631\u064a\u0642 \u062e\u0635\u0645 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0645\u0646\u062a\u0642\u0635\u064a\u0646 \u0645\u0646 \u0627\u0644\u0645\u0639\u062f\u0644. \u0648\u0647\u0648 \u064a\u062a\u0631\u0627\u0648\u062d \u0645\u0646 -100 (\u0625\u0630\u0627 \u0643\u0627\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0645\u0646 \u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646) \u0625\u0644\u0649 +100 (\u0625\u0630\u0627 \u0643\u0627\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0645\u0646 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646). <\/p>\n\n
\u062a\u0648\u0641\u0631 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0631\u0624\u0649 \u0642\u064a\u0651\u0645\u0629 \u062d\u0648\u0644 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u064a\u0633\u0627\u0639\u062f \u0641\u064a \u062a\u062d\u062f\u064a\u062f \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646. \u0648\u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062a\u0628\u064f\u0651\u0639 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0645\u062f\u0627\u0631 \u0627\u0644\u0648\u0642\u062a \u0648\u0645\u0642\u0627\u0631\u0646\u0629 \u0623\u062f\u0648\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0623\u0633\u0627\u0633 \u0627\u0644\u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0648\u0637\u0646\u064a\u0629 \u0645\u0639 \u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u0635\u0646\u0627\u0639\u0629\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u0642\u064a\u064a\u0645 \u0623\u062f\u0627\u0626\u0647\u0627 \u0648\u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0627\u0644\u0645\u0628\u0627\u062f\u0631\u0627\u062a\u060c \u0648\u062f\u0641\u0639 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0644\u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645. <\/p>\n\n
\u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643\u060c \u062a\u0633\u0627\u0639\u062f\u0643 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0639\u0644\u0649 \u0642\u064a\u0627\u0633 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0648\u0645\u064a\u064b\u0627\u060c \u0645\u0645\u0627 \u064a\u0648\u0641\u0631 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u062a\u0645\u0643\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0645\u0631\u0648\u0646\u062a\u0647\u0627 \u0648\u0627\u0633\u062a\u062c\u0627\u0628\u062a\u0647\u0627 \u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062a\u063a\u064a\u0631\u0629. \u0625\u0646 \u0641\u0647\u0645 \u0623\u0633\u0628\u0627\u0628 \u0642\u064a\u0627\u0633 \u0648\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0645\u0633\u062a\u0646\u064a\u0631\u0629 \u0648\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0628\u0641\u0639\u0627\u0644\u064a\u0629 \u0648\u0627\u0644\u062a\u0645\u064a\u0632 \u0641\u064a \u0627\u0644\u0633\u0648\u0642. <\/p>\n\n
\u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS) \u0647\u064a \u0645\u0646\u0635\u0629 \u0623\u0648 \u0623\u062f\u0627\u0629 \u0631\u0642\u0645\u064a\u0629 \u0645\u0635\u0645\u0645\u0629 \u0644\u062a\u0633\u0647\u064a\u0644 \u0625\u0646\u0634\u0627\u0621 \u0648\u062a\u0648\u0632\u064a\u0639 \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646. \u062a\u0642\u062f\u0645 \u0647\u0630\u0647 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0639\u0627\u062f\u0629\u064b \u0642\u0648\u0627\u0644\u0628 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635\u060c \u0648\u0637\u0631\u0642 \u062a\u0648\u0632\u064a\u0639 \u062a\u0644\u0642\u0627\u0626\u064a\u0629 (\u0645\u062b\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0623\u0648 \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0646\u0635\u064a\u0629 \u0627\u0644\u0642\u0635\u064a\u0631\u0629)\u060c \u0648\u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a\u060c \u0648\u0623\u062f\u0648\u0627\u062a \u062a\u062d\u0644\u064a\u0644\u064a\u0629 \u0642\u0648\u064a\u0629. <\/p>\n\n
\u062a\u0635\u0646\u0641 \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u0625\u0644\u0649 \u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u0633\u0644\u0628\u064a\u064a\u0646 \u0648\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062f\u0631\u062c\u0627\u062a\u0647\u0645\u060c \u0645\u0645\u0627 \u064a\u062a\u064a\u062d \u0627\u062a\u062e\u0627\u0630 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0645\u0633\u062a\u0647\u062f\u0641\u0629 \u0645\u062b\u0644 \u062a\u0634\u062c\u064a\u0639 \u0627\u0644\u062a\u0623\u064a\u064a\u062f \u0648\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0645\u062e\u0627\u0648\u0641. \u064a\u0624\u062f\u064a \u0625\u063a\u0644\u0627\u0642 \u062d\u0644\u0642\u0629 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0639\u0644\u0649 \u0627\u0644\u0641\u0648\u0631 \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0648\u0641\u064a\u0631 \u0631\u0624\u0649 \u0644\u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0648\u0644\u0627\u0621 \u0648\u0627\u0644\u0631\u0636\u0627. <\/p>\n\n
\u062a\u064f\u0639\u062f \u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u062d\u0644\u0627\u064b \u0634\u0627\u0645\u0644\u0627\u064b \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0644\u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0642\u064a\u0627\u0633 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u0631\u0636\u0627\u060c \u0648\u0642\u064a\u0627\u062f\u0629 \u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630.<\/p>\n\n
\u062a\u0623\u062a\u064a \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS) \u0641\u064a \u0623\u0634\u0643\u0627\u0644 \u0645\u062e\u062a\u0644\u0641\u0629\u060c \u0643\u0644 \u0645\u0646\u0647\u0627 \u0645\u062e\u0635\u0635 \u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0627 \u0627\u0644\u062e\u0627\u0635\u0629. \u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS: <\/p>\n\n
\u062a\u0624\u062f\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0623\u0648 \u0627\u0644\u0645\u0639\u0627\u0645\u0644\u0627\u062a \u0627\u0644\u0645\u062d\u062f\u062f\u0629 \u0628\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0634\u0631\u0643\u0629 \u0625\u0644\u0649 \u0625\u062c\u0631\u0627\u0621 \u0647\u0630\u0647 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a. \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644\u060c \u0628\u0639\u062f \u0625\u062c\u0631\u0627\u0621 \u0639\u0645\u0644\u064a\u0629 \u0634\u0631\u0627\u0621\u060c \u0623\u0648 \u0625\u0643\u0645\u0627\u0644 \u0645\u0643\u0627\u0644\u0645\u0629 \u062f\u0639\u0645\u060c \u0623\u0648 \u0632\u064a\u0627\u0631\u0629 \u0645\u062a\u062c\u0631\u060c \u0642\u062f \u064a\u062a\u0644\u0642\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u064b \u062d\u0648\u0644 \u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0645\u0624\u062b\u0631\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u0639\u0627\u0645\u0644\u0627\u062a \u0644\u0642\u064a\u0627\u0633 \u0645\u062f\u0649 \u0631\u0636\u0627\u0647\u0645 \u0639\u0646 \u0647\u0630\u0627 \u0627\u0644\u062a\u0641\u0627\u0639\u0644. <\/p>\n\n
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\u062a\u062a\u0636\u0645\u0646 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062d\u0644\u0642\u0629 \u0627\u0644\u0645\u063a\u0644\u0642\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0645\u062a\u0627\u0628\u0639\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u0642\u062f\u0645\u0648\u0627 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645 \u0648\u0645\u0642\u062a\u0631\u062d\u0627\u062a\u0647\u0645\u060c \u062e\u0627\u0635\u0629\u064b \u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0645\u0646\u0647\u0645\u060c \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0645\u062e\u0627\u0648\u0641\u0647\u0645 \u0648\u062d\u0644 \u0623\u064a \u0645\u0634\u0627\u0643\u0644 \u0642\u062f \u062a\u0643\u0648\u0646 \u0648\u0627\u062c\u0647\u062a\u0647\u0645. \u064a\u064f\u0638\u0647\u0631 \u0647\u0630\u0627 \u0627\u0644\u0646\u0647\u062c \u0627\u0644\u0627\u0633\u062a\u0628\u0627\u0642\u064a \u062a\u0641\u0627\u0646\u064a\u064b\u0627 \u0641\u064a \u0625\u0631\u0636\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0633\u0627\u0639\u062f \u0641\u064a \u0645\u0646\u0639 \u062d\u062f\u0648\u062b \u0623\u064a \u062a\u0631\u0627\u062c\u0639 \u0641\u064a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n
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\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0627\u0644\u0641\u0639\u0627\u0644\u0629 \u0645\u0646 \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a NPS\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u062d\u062f\u064a\u062f \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u0642\u062f\u0645 \u0648\u0625\u062d\u062f\u0627\u062b \u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0630\u0627\u062a \u0645\u063a\u0632\u0649 \u062a\u0639\u0632\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645. \u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0628\u0639\u0636 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062a\u062d\u0642\u064a\u0642 \u0623\u0642\u0635\u0649 \u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0645\u0643\u0646\u0629 \u0645\u0646 \u062c\u0647\u0648\u062f \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS: <\/p>\n\n
\u064a\u0645\u0643\u0646 \u062a\u062e\u0635\u064a\u0635 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u0644\u0634\u0631\u0627\u0626\u062d \u0623\u0648 \u0646\u0642\u0627\u0637 \u0627\u062a\u0635\u0627\u0644 \u0645\u062d\u062f\u062f\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u0633\u062a\u0647\u062f\u0641\u0629. \u064a\u0632\u064a\u062f \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0645\u0646 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0648\u064a\u0648\u0641\u0631 \u0631\u0624\u0649 \u0623\u0643\u062b\u0631 \u0645\u0644\u0627\u0621\u0645\u0629 \u0644\u0644\u062a\u062d\u0633\u064a\u0646. <\/p>\n\n
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\u0642\u0627\u0631\u0646 \u0628\u064a\u0646 \u0646\u062a\u0627\u0626\u062c\u0643 \u0641\u064a \u0646\u0642\u0627\u0637 NPS \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0645\u0639 \u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u0635\u0646\u0627\u0639\u0629 \u0623\u0648 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646 \u0644\u0627\u0643\u062a\u0633\u0627\u0628 \u0645\u0646\u0638\u0648\u0631 \u062d\u0648\u0644 \u0623\u062f\u0627\u0626\u0643 \u0648\u062a\u062d\u062f\u064a\u062f \u0641\u0631\u0635 \u0627\u0644\u062a\u0645\u0627\u064a\u0632.<\/p>\n\n
\u0642\u0645 \u0628\u062f\u0645\u062c \u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0645\u0639 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062f\u064a\u0643 \u0644\u062a\u0631\u0643\u064a\u0632 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0633\u0647\u064a\u0644 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0628\u0633\u0644\u0627\u0633\u0629.<\/p>\n\n
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\u0642\u0645 \u0628\u062a\u0646\u0641\u064a\u0630 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a NPS \u0643\u062d\u0644\u0642\u0629 \u062a\u063a\u0630\u064a\u0629 \u0631\u0627\u062c\u0639\u0629 \u0645\u0633\u062a\u0645\u0631\u0629 \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0644\u0645\u0631\u0629 \u0648\u0627\u062d\u062f\u0629. \u0627\u0644\u062a\u0645\u0627\u0633 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0628\u0627\u0646\u062a\u0638\u0627\u0645 \u0644\u0644\u0628\u0642\u0627\u0621 \u0639\u0644\u0649 \u062f\u0631\u0627\u064a\u0629 \u0628\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645 \u0627\u0644\u0645\u062a\u0637\u0648\u0631\u0629. <\/p>\n\n
\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u062a\u0628\u0627\u0639 \u0647\u0630\u0647 \u0627\u0644\u0646\u0635\u0627\u0626\u062d\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0627\u0644\u0648\u0637\u0646\u064a\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0628\u0641\u0639\u0627\u0644\u064a\u0629 \u0644\u062c\u0645\u0639 \u0631\u0624\u0649 \u0642\u064a\u0651\u0645\u0629 \u0648\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0626\u0647\u0645 \u0648\u062a\u0623\u064a\u064a\u062f\u0647\u0645 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644.<\/p>\n\n
\u0625\u0646 \u0627\u0645\u062a\u0644\u0627\u0643 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u064f\u062d\u062f\u062b \u0641\u0631\u0642\u064b\u0627 \u0643\u0628\u064a\u0631\u064b\u0627 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0646\u0642\u062f\u0645 \u0647\u0646\u0627 \u0642\u0627\u0626\u0645\u0629 \u0645\u0646\u062a\u0642\u0627\u0629 \u0645\u0646 \u0623\u0641\u0636\u0644 11 \u0645\u0646\u0635\u0629 \u0648\u0623\u062f\u0648\u0627\u062a \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u0627\u0644\u062a\u064a \u062a\u0645\u0643\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u0639 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0648\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n
QuestionPro<\/a> \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0627\u062a \u062a\u0642\u062f\u0645 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u064a\u0632\u0627\u062a\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a NPS<\/a> \u0648\u062a\u0648\u0632\u064a\u0639\u0647\u0627 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627. \u0648\u0628\u0641\u0636\u0644 \u0648\u0627\u062c\u0647\u062a\u0647 \u0633\u0647\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u0642\u0648\u0627\u0644\u0628\u0647\u0627 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635\u060c \u062a\u0633\u0647\u0651\u0644 QuestionPro \u0639\u0644\u0649 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u062c\u0645\u0639 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0641\u0633\u064a\u0631\u0647\u0627 \u0628\u0641\u0639\u0627\u0644\u064a\u0629. <\/p>\n\n
\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n
\u0627\u0644\u062a\u0642\u064a\u064a\u062f:<\/strong><\/p>\n\n
\u0627\u0644\u0623\u0633\u0639\u0627\u0631:<\/strong> \u062a\u0628\u062f\u0623 \u0623\u0643\u062b\u0631 \u0627\u0644\u0628\u0627\u0642\u0627\u062a \u0634\u064a\u0648\u0639\u064b\u0627 \u0645\u0646 99 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0634\u0647\u0631\u064a\u064b\u0627\u060c \u0648\u062a\u0628\u062f\u0623 \u0628\u0627\u0642\u0627\u062a \u0625\u0636\u0627\u0641\u0629 \u0627\u0644\u0641\u0631\u064a\u0642 \u0645\u0646 83 \u062f\u0648\u0644\u0627\u0631\u064b\u0627. \u062a\u062a\u0648\u0641\u0631 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u062a\u0633\u0639\u064a\u0631 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0623\u062d\u062c\u0627\u0645\u060c \u0648\u062a\u062a\u0648\u0641\u0631 \u062e\u064a\u0627\u0631\u0627\u062a \u062a\u0633\u0639\u064a\u0631 \u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629. <\/p>\n\n
Qualtrics<\/a> \u0647\u064a \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0634\u0627\u0645\u0644\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u062c\u0631\u0628\u0629 \u062a\u062a\u0636\u0645\u0646 \u0648\u0638\u064a\u0641\u0629 \u0642\u0648\u064a\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS. \u0648\u0628\u0641\u0636\u0644 \u0645\u064a\u0632\u0627\u062a \u0627\u0644\u062a\u062c\u0632\u0626\u0629 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0648\u0627\u0644\u0646\u0645\u0630\u062c\u0629 \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629\u060c \u062a\u0645\u0643\u0651\u0646 Qualtrics \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0627\u0644\u0643\u0634\u0641 \u0639\u0646 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0648\u0625\u062c\u0631\u0627\u0621 \u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0630\u0627\u062a \u0645\u063a\u0632\u0649 \u0639\u0628\u0631 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644. <\/p>\n\n
\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n
\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n
\u0627\u0644\u062a\u0633\u0639\u064a\u0631: <\/strong>\u064a\u0648\u0641\u0631 \u0623\u0633\u0639\u0627\u0631\u064b\u0627 \u0645\u062e\u0635\u0635\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0648\u062d\u062c\u0645\u0647\u0627.<\/p>\n\n
\u064a\u064f\u0639\u062f SurveyMonkey<\/a> \u0645\u0646 \u0628\u064a\u0646 \u0623\u0643\u062b\u0631 \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0634\u064a\u0648\u0639\u064b\u0627 \u0641\u064a \u062c\u0645\u064a\u0639 \u0623\u0646\u062d\u0627\u0621 \u0627\u0644\u0639\u0627\u0644\u0645\u060c \u062d\u064a\u062b \u064a\u0648\u0641\u0631 \u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0642\u0648\u064a\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646. \u062a\u062c\u0639\u0644\u0647\u0627 \u0648\u0627\u062c\u0647\u062a\u0647\u0627 \u0627\u0644\u0628\u062f\u064a\u0647\u064a\u0629 \u0648\u062a\u062d\u0644\u064a\u0644\u0627\u062a\u0647\u0627 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0648\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647\u0627 \u062e\u064a\u0627\u0631\u064b\u0627 \u0645\u0641\u0636\u0644\u0627\u064b \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0623\u062d\u062c\u0627\u0645 \u0627\u0644\u062a\u064a \u062a\u062a\u0637\u0644\u0639 \u0625\u0644\u0649 \u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647 \u0648\u062a\u062d\u0633\u064a\u0646\u0647. <\/p>\n\n
\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n
\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n
\u0627\u0644\u062a\u0633\u0639\u064a\u0631: <\/strong>\u064a\u0648\u0641\u0631 SurveyMonkey \u062e\u0637\u0637 \u062a\u0633\u0639\u064a\u0631 \u0645\u062a\u0646\u0648\u0639\u0629 \u062a\u0628\u062f\u0623 \u0645\u0646 \u062d\u0648\u0627\u0644\u064a 25 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0634\u0647\u0631\u064a\u064b\u0627 \u0644\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629\u060c \u0645\u0639 \u062e\u0637\u0637 \u0623\u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u062a\u0642\u062f\u0645 \u062e\u064a\u0627\u0631\u0627\u062a \u062a\u062e\u0635\u064a\u0635 \u0648\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0623\u0643\u062b\u0631 \u062a\u0642\u062f\u0645\u064b\u0627 \u0644\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a.<\/p>\n\n
Wootric \u0645\u062a\u062e\u0635\u0635 \u0641\u064a \u0642\u064a\u0627\u0633 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u064a\u0642\u062f\u0645 \u0645\u064a\u0632\u0627\u062a \u0645\u062a\u062e\u0635\u0635\u0629 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633. \u0645\u0646 \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u0625\u0644\u0649 \u062a\u062a\u0628\u0639 \u0631\u062f\u0648\u062f \u0627\u0644\u0641\u0639\u0644 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a\u060c \u064a\u0633\u0627\u0639\u062f Wootric \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u062a\u0642\u0627\u0637 \u0648\u062a\u062d\u0644\u064a\u0644 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628. <\/p>\n\n
\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n
\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n
\u0627\u0644\u062a\u0633\u0639\u064a\u0631: <\/strong>\u064a\u0648\u0641\u0631 \u0623\u0633\u0639\u0627\u0631\u064b\u0627 \u0645\u062e\u0635\u0635\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0639\u062f\u062f \u0627\u0644\u0631\u062f\u0648\u062f \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0648\u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629. \u064a\u062a\u0646\u0627\u0633\u0628 \u0627\u0644\u0633\u0639\u0631 \u0639\u0627\u062f\u0629\u064b \u0645\u0639 \u062d\u062c\u0645 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u062c\u0645\u0639\u0647\u0627 \u0648\u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0625\u0636\u0627\u0641\u064a\u0629 \u0645\u062b\u0644 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644. <\/p>\n\n
\u064a\u062a\u0645\u064a\u0632 SurveySparrow<\/a> \u0628\u0646\u0647\u062c \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u062a\u062d\u0627\u062f\u062b\u064a \u0627\u0644\u0630\u064a \u064a\u062a\u0628\u0639\u0647\u060c \u0648\u0627\u0644\u0630\u064a \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0623\u0639\u0644\u0649 \u0644\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0648\u0631\u0624\u0649 \u0623\u0643\u062b\u0631 \u062b\u0631\u0627\u0621\u064b. \u0648\u0628\u0641\u0636\u0644 \u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u0633\u0647\u0648\u0644\u0629 \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0623\u064a \u062c\u0630\u0627\u0628\u0629 \u0648\u0623\u062a\u0645\u062a\u0629 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0648\u062a\u062a\u0628\u0639 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a. <\/p>\n\n
\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n
\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n
\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u062a\u0628\u062f\u0623 \u0627\u0644\u0628\u0627\u0642\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0645\u0646 39 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b \u064859 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0644\u0644\u0645\u0628\u062a\u062f\u0626\u064a\u0646. \u0647\u0646\u0627\u0643 \u0623\u064a\u0636\u0627\u064b \u062e\u0637\u0637 \u0623\u062e\u0631\u0649 \u0645\u062a\u0646\u0648\u0639\u0629 \u0644\u0644\u0641\u0631\u0642 \u0648\u0627\u0644\u0634\u0631\u0643\u0627\u062a. <\/p>\n\n
\u062a\u0631\u0643\u0651\u0632 AskNicely \u0639\u0644\u0649 \u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0648\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u0648\u0641\u0631 \u0645\u0646\u0635\u062a\u0647\u0627 \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u062d\u0642\u064a\u0642\u064a\u060c \u0648\u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0622\u0644\u064a\u060c \u0648\u062a\u062a\u0628\u0639 \u0627\u0644\u0623\u062f\u0627\u0621 \u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062a\u0639\u0632\u064a\u0632 \u0639\u0644\u0627\u0642\u0627\u062a \u0642\u0648\u064a\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n
\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n
\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n
\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0645\u062a\u0627\u062d\u0629 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628.<\/p>\n\n
Zonka Feedback \u0647\u064a \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0634\u0627\u0645\u0644\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u062a\u062a\u0636\u0645\u0646 \u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS. \u0645\u0639 \u0645\u064a\u0632\u0627\u062a \u0645\u062b\u0644 \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a\u060c \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631\u060c \u0648\u0644\u0648\u062d\u0627\u062a \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631\u060c \u062a\u0645\u0643\u0651\u0646 Zonka Feedback \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u0639 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0648\u062f\u0641\u0639 \u0639\u062c\u0644\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631. <\/p>\n\n
\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n
\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n
\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u062a\u0628\u062f\u0623 \u0628\u0627\u0642\u0629 STARTERTER \u0645\u0646 49 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b\u060c \u0648\u062a\u0628\u062f\u0623 \u0628\u0627\u0642\u0629 PROFESSIONAL \u0645\u0646 99 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b\u060c \u0648\u062a\u0628\u062f\u0623 \u0628\u0627\u0642\u0629 GROWTH \u0645\u0646 199 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b.<\/p>\n\n
\u062a\u062a\u062e\u0635\u0635 Delighted \u0641\u064a \u0642\u064a\u0627\u0633 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062d\u064a\u062b \u062a\u0642\u062f\u0645 \u062d\u0644\u0648\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0623\u064a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u0644\u0627\u0644\u062a\u0642\u0627\u0637 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u0647\u0645\u0629. \u0648\u062a\u062a\u0636\u0645\u0646 \u0645\u0646\u0635\u062a\u0647\u0627 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635\u060c \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631\u060c \u0648\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0634\u0627\u0626\u0639\u0629. <\/p>\n\n
\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n
\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n
\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u0625\u062d\u0635\u0627\u0626\u064a\u0627\u062a \u062e\u0637\u0629 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0644\u0644\u0645\u0628\u062a\u062f\u0626\u064a\u0646 \u0628\u0633\u0639\u0631 17 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0634\u0647\u0631\u064a\u064b\u0627\u060c \u0648\u0625\u062d\u0635\u0627\u0626\u064a\u0627\u062a \u0627\u0644\u062e\u0637\u0629 \u0627\u0644\u0645\u0645\u064a\u0632\u0629 \u0628\u0633\u0639\u0631 224 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0634\u0647\u0631\u064a\u064b\u0627\u060c \u0648\u0625\u062d\u0635\u0627\u0626\u064a\u0627\u062a \u062e\u0637\u0629 \u0628\u0631\u064a\u0645\u064a\u0648\u0645 \u0628\u0644\u0633 \u0628\u0633\u0639\u0631 449 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0634\u0647\u0631\u064a\u064b\u0627.<\/p>\n\n
Survicate \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0633\u0647\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062a\u0642\u062f\u0645 \u0648\u0638\u0627\u0626\u0641 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a NPS \u0648\u0623\u0646\u0648\u0627\u0639 \u0623\u062e\u0631\u0649 \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a. \u0648\u0628\u0641\u0636\u0644 \u0648\u0627\u062c\u0647\u062a\u0647\u0627 \u0648\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0647\u062f\u0627\u0641 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629\u060c \u062a\u0633\u0627\u0639\u062f \u0645\u0646\u0635\u0629 Survicate \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0635\u0644\u0629 \u0648\u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a. <\/p>\n\n
\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n
\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n
\u0627\u0644\u062a\u0633\u0639\u064a\u0631: <\/strong>\u062a\u0642\u062f\u0645 \u0623\u0633\u0639\u0627\u0631\u0627\u064b \u0645\u062a\u062f\u0631\u062c\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0648\u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u060c \u0645\u0639 \u062e\u0637\u0637 \u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u0643\u0628\u064a\u0631\u0629.<\/p>\n\n
\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a Kiwi \u0647\u064a \u0645\u0646\u0635\u0629 \u0628\u0633\u064a\u0637\u0629 \u0648\u0641\u0639\u0651\u0627\u0644\u0629 \u0641\u064a \u0646\u0641\u0633 \u0627\u0644\u0648\u0642\u062a \u062a\u0642\u062f\u0645 \u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a NPS. \u0648\u0628\u0641\u0636\u0644 \u0642\u0648\u0627\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635\u060c \u0648\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u0622\u0644\u064a\u0629 \u0644\u0644\u0645\u062a\u0627\u0628\u0639\u0629\u060c \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a\u060c \u062a\u0648\u0641\u0631 \u0645\u0646\u0635\u0629 Survey Kiwi \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0639\u0632\u064a\u0632\u0647 \u0628\u0641\u0639\u0627\u0644\u064a\u0629. <\/p>\n\n
\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n
\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n
\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u0627\u0644\u0628\u0627\u0642\u0629 \u0627\u0644\u0628\u0631\u0648\u0646\u0632\u064a\u0629 \u062a\u0628\u062f\u0623 \u0645\u0646 9 \u062f\u0648\u0644\u0627\u0631\u0627\u062a\u060c \u0648\u0627\u0644\u0628\u0627\u0642\u0629 \u0627\u0644\u0641\u0636\u064a\u0629 \u062a\u0628\u062f\u0623 \u0645\u0646 39 \u062f\u0648\u0644\u0627\u0631\u0627\u064b\u060c \u0648\u0627\u0644\u0630\u0647\u0628\u064a\u0629 \u062a\u0628\u062f\u0623 \u0645\u0646 69 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b.<\/p>\n\n
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\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n
\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n
\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u062a\u0628\u062f\u0623 \u0623\u0633\u0639\u0627\u0631 Qualaroo \u0645\u0646 \u062d\u0648\u0627\u0644\u064a 240 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0644\u0643\u0644 100 \u0631\u062f \u0633\u0646\u0648\u064a\u064b\u0627. \u062a\u0642\u062f\u0645 \u062e\u0637\u0637 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0623\u0639\u0644\u0649 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0633\u062a\u0647\u062f\u0627\u0641 \u0648\u062a\u0643\u0627\u0645\u0644 \u0645\u062a\u0642\u062f\u0645\u0629\u060c \u0648\u062a\u062a\u0648\u0641\u0631 \u062e\u0637\u0637 \u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628. <\/p>\n\n
\u062a\u0642\u062f\u0645 \u0647\u0630\u0647 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0648\u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0640 11 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0627\u0644\u0648\u0637\u0646\u064a\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0648\u0627\u0644\u0648\u0638\u0627\u0626\u0641 \u0627\u0644\u062a\u064a \u062a\u0646\u0627\u0633\u0628 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u062a\u0646\u0648\u0639\u0629. \u0648\u0633\u0648\u0627\u0621 \u0643\u0646\u062a \u0634\u0631\u0643\u0629 \u0646\u0627\u0634\u0626\u0629 \u0635\u063a\u064a\u0631\u0629 \u0623\u0648 \u0634\u0631\u0643\u0629 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u062c\u0646\u0633\u064a\u0627\u062a\u060c \u0641\u0625\u0646 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0641\u064a \u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u0625\u0637\u0644\u0627\u0642 \u0627\u0644\u0639\u0646\u0627\u0646 \u0644\u0644\u0631\u0624\u0649 \u0627\u0644\u0642\u064a\u0651\u0645\u0629 \u0648\u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062f\u0641\u0639 \u0639\u062c\u0644\u0629 \u0627\u0644\u0646\u0645\u0648 \u0627\u0644\u0645\u0633\u062a\u062f\u0627\u0645 \u0641\u064a \u0645\u0634\u0647\u062f \u0627\u0644\u0633\u0648\u0642 \u0627\u0644\u062d\u0627\u0644\u064a. <\/p>\n\n
\u0627\u0637\u0644\u0639 \u0639\u0644\u0649 \u0645\u062f\u0648\u0646\u062a\u0646\u0627 \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0641\u064a QuestionPro \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0645\u0641\u064a\u062f\u0629 \u062d\u0648\u0644 \u0628\u0631\u0627\u0645\u062c \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a>. \u0625\u0646\u0647\u0627 \u0642\u0631\u0627\u0621\u0629 \u0633\u0631\u064a\u0639\u0629 \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u063a\u064a\u0631 \u0637\u0631\u064a\u0642\u0629 \u062a\u0641\u0643\u064a\u0631\u0643 \u0641\u064a \u0627\u0644\u0648\u0644\u0627\u0621! <\/p>\n\n
\u062a\u0639\u062a\u0628\u0631 \u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0636\u0631\u0648\u0631\u064a\u0629 \u0644\u0623\u0646 \u0623\u062f\u0627\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 N<\/a> PS \u062a\u0648\u0641\u0631 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u062d\u0648\u0644 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645. \u062a\u0643\u0645\u0646 \u0623\u0647\u0645\u064a\u0629 \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0641\u064a \u0642\u062f\u0631\u062a\u0647\u0627 \u0639\u0644\u0649: <\/p>\n\n
\u062a\u0648\u0641\u0631 \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0645\u0642\u064a\u0627\u0633\u064b\u0627 \u0645\u0648\u062d\u062f\u064b\u0627 \u0644\u062a\u0642\u064a\u064a\u0645 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0623\u064a\u064a\u062f\u0647\u0645\u060c \u0645\u0645\u0627 \u064a\u0633\u0645\u062d \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u062a\u062d\u062f\u064a\u062f \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062a\u0628\u0639 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0628\u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a.<\/p>\n\n
\u0645\u0646 \u062e\u0644\u0627\u0644 \u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c<\/a> \u062a\u062d\u062f\u062f \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u0636\u0639\u0641 \u0623\u0648 \u0639\u062f\u0645 \u0627\u0644\u0631\u0636\u0627\u060c \u0645\u0645\u0627 \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0648\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0628\u0634\u0643\u0644 \u0627\u0633\u062a\u0628\u0627\u0642\u064a.<\/p>\n\n
\u062a\u062a\u064a\u062d \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS:<\/p>\n\n
\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u0645\u0627\u0633 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS\u060c \u062a\u064f\u0638\u0647\u0631 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u0632\u0627\u0645\u0647\u0627 \u0628\u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0625\u0644\u0649 \u0639\u0645\u0644\u0627\u0626\u0647\u0627 \u0648\u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0648\u0628\u0646\u0627\u0621 \u0639\u0644\u0627\u0642\u0627\u062a \u0623\u0642\u0648\u0649.<\/p>\n\n
\u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS:<\/p>\n\n
\u0645\u0646 \u062e\u0644\u0627\u0644 \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0628\u0634\u0643\u0644 \u0645\u0633\u062a\u0645\u0631\u060c \u062a\u062f\u0639\u0645 \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a NPS \u062b\u0642\u0627\u0641\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631\u060c \u0645\u0645\u0627 \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0627\u0644\u062a\u0643\u064a\u0641 \u0648\u0627\u0644\u062a\u0637\u0648\u0631 \u0627\u0633\u062a\u062c\u0627\u0628\u0629\u064b \u0644\u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062a\u063a\u064a\u0631\u0629 \u0648\u062f\u064a\u0646\u0627\u0645\u064a\u0643\u064a\u0627\u062a \u0627\u0644\u0633\u0648\u0642.<\/p>\n\n
\u0641\u064a \u0646\u0647\u0627\u064a\u0629 \u0627\u0644\u0645\u0637\u0627\u0641\u060c \u062a\u064f\u0639\u062f \u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a\u0629 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0630\u0627\u062a \u0642\u064a\u0645\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0637\u0644\u0639 \u0625\u0644\u0649 \u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u062d\u0641\u064a\u0632 \u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631\u060c \u0648\u0627\u0644\u062a\u0645\u064a\u0632 \u0641\u064a \u0633\u0648\u0642 \u0645\u0632\u062f\u062d\u0645.<\/p>\n\n
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