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\u062a\u0645 \u062a\u0635\u0645\u064a\u0645 \u0628\u0631\u0627\u0645\u062c “\u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644” (VoC) \u0644\u0627\u0644\u062a\u0642\u0627\u0637 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627 \u0628\u0637\u0631\u064a\u0642\u0629 \u0645\u0646\u0638\u0645\u0629. \u0641\u0647\u064a \u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u0639 \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u062a\u064a \u062a\u0642\u0648\u062f \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0648\u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631\u0627\u062a\u060c \u0645\u0645\u0627 \u064a\u0632\u064a\u062f \u0645\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645. <\/p>\n\n
\u0633\u064a\u0631\u0634\u062f\u0643 \u0647\u0630\u0627 \u0627\u0644\u0645\u0646\u0634\u0648\u0631 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u062f\u0648\u0646\u0629 \u0625\u0644\u0649 \u0623\u0633\u0627\u0633\u064a\u0627\u062a \u0628\u0631\u0627\u0645\u062c \u0645\u062f\u0631\u0627\u0621 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a\u060c \u0648\u0623\u0647\u0645\u064a\u062a\u0647\u0627\u060c \u0648\u062e\u0637\u0648\u0627\u062a \u0628\u0646\u0627\u0621 \u0628\u0631\u0646\u0627\u0645\u062c \u0646\u0627\u062c\u062d\u060c \u0648\u0627\u0644\u062a\u062d\u062f\u064a\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629\u060c \u0648\u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u0644\u0623\u062f\u0648\u0627\u062a \u0645\u062b\u0644 QuestionPro CX \u0623\u0646 \u062a\u0639\u0632\u0632 \u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0645\u062f\u0631\u0627\u0621 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0644\u062f\u064a\u0643.<\/p>\n\n
\u064a\u062c\u0645\u0639 \u0628\u0631\u0646\u0627\u0645\u062c \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644<\/a> (VoC) \u0628\u0634\u0643\u0644 \u0645\u0646\u0647\u062c\u064a \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u064a\u062d\u0644\u0644\u0647\u0627 \u0644\u0627\u0643\u062a\u0633\u0627\u0628 \u0631\u0624\u0649 \u062d\u0648\u0644 \u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645 \u0648\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0647\u0645 \u0648\u062a\u0648\u0642\u0639\u0627\u062a\u0647\u0645 \u0648\u062a\u062c\u0627\u0631\u0628\u0647\u0645. <\/p>\n\n\u064a\u062a\u0645\u062b\u0644 \u0627\u0644\u0647\u062f\u0641 \u0627\u0644\u0646\u0647\u0627\u0626\u064a \u0644\u0628\u0631\u0646\u0627\u0645\u062c \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0641\u064a \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0647\u0630\u0647 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“\u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644” (VoC) \u0623\u0645\u0631\u064b\u0627 \u0628\u0627\u0644\u063a \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0644\u0623\u064a \u0634\u0631\u0643\u0629 \u062a\u0647\u062f\u0641 \u0625\u0644\u0649 \u0627\u0644\u0627\u0632\u062f\u0647\u0627\u0631 \u0641\u064a \u0633\u0648\u0642 \u062a\u0646\u0627\u0641\u0633\u064a\u0629. \u0648\u0625\u0644\u064a\u0643 \u0633\u0628\u0628 \u0623\u0647\u0645\u064a\u062a\u0647: <\/p>\n\n1. \u0644\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u0645\u062a\u0645\u062d\u0648\u0631\u0629 \u062d\u0648\u0644 \u0627\u0644\u0639\u0645\u064a\u0644<\/h3>\n\n\u064a\u0636\u0639 \u0628\u0631\u0646\u0627\u0645\u062c “\u0645\u0631\u0627\u0642\u0628\u0629 \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644” \u0627\u0644\u0639\u0645\u064a\u0644 \u0641\u064a \u0642\u0644\u0628 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 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\u062f\u0642\u064a\u0642\u064b\u0627. \u0625\u0644\u064a\u0643 \u0643\u064a\u0641\u064a\u0629 \u0636\u0645\u0627\u0646 \u0627\u0644\u0646\u062c\u0627\u062d: <\/p>\n\n1. \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629:<\/h3>\n\n\u0627\u0633\u062a\u0641\u062f \u0645\u0646 \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0645\u062b\u0644 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631\u060c \u0648\u0627\u0644\u062a\u0646\u0642\u064a\u0628 \u0639\u0646 \u0627\u0644\u0646\u0635\u0648\u0635\u060c \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u0627\u0644\u0622\u0644\u064a \u0644\u0627\u0633\u062a\u062e\u0644\u0627\u0635 \u0631\u0624\u0649 \u0630\u0627\u062a \u0645\u063a\u0632\u0649 \u0645\u0646 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0633\u0627\u0639\u062f \u0647\u0630\u0647 \u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0641\u064a. <\/p>\n\n\n\u062a\u062d\u062f\u064a\u062f \u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0645\u0634\u0627\u0639\u0631, <\/li>\n\n\n\n\u0627\u0644\u0643\u0634\u0641 \u0639\u0646 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0646\u0627\u0634\u0626\u0629 \u0648 <\/li>\n\n\n\n\u0627\u0644\u062a\u0646\u0628\u0624 \u0628\u0633\u0644\u0648\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n\n2. \u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629:<\/h3>\n\n\u0631\u0643\u0632 \u0639\u0644\u0649 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 (KPIs) \u0627\u0644\u062a\u064a \u062a\u062a\u0645\u0627\u0634\u0649 \u0645\u0639 \u0623\u0647\u062f\u0627\u0641\u0643. \u064a\u0648\u0641\u0631 \u062a\u062a\u0628\u0639 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0635\u0648\u0631\u0629 \u0648\u0627\u0636\u062d\u0629 \u0639\u0646 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0641\u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u0628\u0631\u0646\u0627\u0645\u062c. \u062a\u0634\u0645\u0644 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0644\u0631\u0623\u0633 \u0627\u0644\u0645\u0627\u0644 \u0627\u0644\u062c\u0631\u064a\u0621 \u0645\u0627 \u064a\u0644\u064a <\/p>\n\n\n\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS), <\/li>\n\n\n\n\u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT), <\/li>\n\n\n\n\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0648 <\/li>\n\n\n\n\u0645\u0639\u062f\u0644 \u062a\u0630\u0628\u0630\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/li>\n<\/ul>\n\n3. \u062a\u0642\u0633\u064a\u0645 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0634\u0631\u0627\u0626\u062d:<\/h3>\n\n\u0642\u0633\u0651\u0645 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u062a\u0631\u0643\u064a\u0628\u0629 \u0627\u0644\u0633\u0643\u0627\u0646\u064a\u0629 \u0648\u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0634\u0631\u0627\u0621 \u0648\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629. \u064a\u0633\u0645\u062d \u0644\u0643 \u0647\u0630\u0627 \u0627\u0644\u062a\u0642\u0633\u064a\u0645 \u0628\u062a\u062d\u0633\u064a\u0646 \u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a\u0643 \u0648\u0625\u062c\u0631\u0627\u0621\u0627\u062a\u0643 \u0644\u0645\u062c\u0645\u0648\u0639\u0627\u062a \u0645\u062d\u062f\u062f\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u064a\u0639\u0632\u0632 \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0648\u0627\u0644\u0645\u0644\u0627\u0621\u0645\u0629. <\/p>\n\n4. \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0648\u0638\u0627\u0626\u0641:<\/h3>\n\n\u064a\u062c\u0628 \u0623\u0646 \u064a\u0646\u0637\u0648\u064a \u062a\u062d\u0644\u064a\u0644 \u0631\u0624\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0628\u064a\u0646 \u0627\u0644\u0623\u0642\u0633\u0627\u0645. \u064a\u062c\u0628 \u0623\u0646 \u062a\u062a\u0639\u0627\u0648\u0646 \u0641\u0631\u0642 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0648\u062a\u0637\u0648\u064a\u0631 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u0641\u0633\u064a\u0631 \u0627\u0644\u0631\u0624\u0649 \u0648\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0641\u064a\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0629. <\/p>\n\n5. \u0631\u0635\u062f \u0631\u0624\u0649 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646:<\/h3>\n\n\u0627\u062c\u0645\u0639 \u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062d\u0644\u0644\u0647\u0627 \u0641\u064a\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0628\u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646 \u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0646 \u062a\u0643\u062a\u0633\u0628 \u0641\u064a\u0647\u0627 \u0645\u064a\u0632\u0629 \u062a\u0646\u0627\u0641\u0633\u064a\u0629. \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0648\u0641\u0631 \u0641\u0647\u0645 \u0643\u064a\u0641 \u064a\u0646\u0638\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0645\u0646\u0627\u0641\u0633\u064a\u0643 \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u0644\u062a\u062d\u062f\u064a\u062f \u0645\u0648\u0642\u0639 \u0639\u0631\u0648\u0636\u0643. <\/p>\n\n6. \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631:<\/h3>\n\n\u0642\u0645 \u0628\u0645\u0631\u0627\u062c\u0639\u0629 \u0648\u062a\u0646\u0642\u064a\u062d \u0628\u0631\u0646\u0627\u0645\u062c \u062a\u062d\u0644\u064a\u0644 \u0631\u0624\u064a\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0627\u0646\u062a\u0638\u0627\u0645. \u0639\u062f\u0651\u0644 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a\u0643 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0648\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0646\u0627\u0634\u0626\u0629. \u062a\u0636\u0645\u0646 \u062b\u0642\u0627\u0641\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0628\u0642\u0627\u0621 \u0628\u0631\u0646\u0627\u0645\u062c\u0643 \u0639\u0645\u0644\u064a\u064b\u0627 \u0648\u0645\u0644\u0627\u0626\u0645\u064b\u0627. <\/p>\n\n\u0627\u0644\u062a\u062d\u062f\u064a\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0648\u0627\u062c\u0647 \u0628\u0631\u0627\u0645\u062c \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644<\/h2>\n\n\u062a\u064f\u0639\u062f \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 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\u064a\u0624\u062f\u064a \u062c\u0645\u0639 \u0643\u0645\u064a\u0627\u062a \u0647\u0627\u0626\u0644\u0629 \u0645\u0646 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0625\u0644\u0649 \u062a\u062d\u0645\u064a\u0644 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0628\u0634\u0643\u0644 \u0632\u0627\u0626\u062f\u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644 \u0645\u0646 \u0627\u0644\u0635\u0639\u0628 \u0627\u0633\u062a\u062e\u0644\u0627\u0635 \u0631\u0624\u0649 \u0630\u0627\u062a \u0645\u063a\u0632\u0649.<\/li>\n\n\n\n\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u062d\u0627\u0644\u064a\u0629: <\/strong>\u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0643\u0648\u0646 \u062a\u0643\u0627\u0645\u0644 \u0623\u062f\u0648\u0627\u062a \u0645\u062f\u0648\u0646\u0627\u062a \u0627\u0644\u0635\u0648\u062a \u0648\u0627\u0644\u0635\u0648\u0631\u0629 \u0645\u0639 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 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\u0627\u0644\u062a\u062d\u0633\u064a\u0646. \u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0645\u0646\u0635\u0629 QuestionPro CX \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0648\u0636\u0639 \u062e\u0637\u0637 \u0639\u0645\u0644 \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062f\u0641\u0639 \u0639\u062c\u0644\u0629 \u0627\u0644\u0646\u0645\u0648. <\/p>\n\n6. \u0625\u063a\u0644\u0627\u0642 \u062d\u0644\u0642\u0629 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629:<\/h3>\n\n\u064a\u0639\u062f \u0625\u063a\u0644\u0627\u0642 \u062d\u0644\u0642\u0629 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0623\u0645\u0631\u064b\u0627 \u0636\u0631\u0648\u0631\u064a\u064b\u0627 \u0644\u0625\u0638\u0647\u0627\u0631 \u0627\u0644\u062a\u0632\u0627\u0645\u0643 \u0628\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0645\u0643\u0651\u0646\u0643 QuestionPro CX \u0645\u0646 \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0625\u0628\u0644\u0627\u063a\u0647\u0645 \u0628\u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0637\u0631\u0623 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645\u060c \u0648\u0625\u0638\u0647\u0627\u0631 \u0623\u0646 \u0623\u0635\u0648\u0627\u062a\u0647\u0645 \u0645\u0633\u0645\u0648\u0639\u0629. <\/p>\n\n7. \u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644:<\/h3>\n\n\u064a\u0636\u0645\u0646 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0633\u0644\u0633 \u0645\u0639 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u062d\u0627\u0644\u064a\u0629 \u062f\u0645\u062c \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0639\u0645\u0644\u064a\u0627\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u0623\u0648\u0633\u0639 \u0646\u0637\u0627\u0642\u0627\u064b. \u064a\u0642\u0648\u0645 QuestionPro CX \u0628\u0631\u0628\u0637 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u0639 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0648\u063a\u064a\u0631\u0647\u0627. <\/p>\n\n\u0627\u0633\u062a\u0646\u062a\u0627\u062c<\/h2>\n\n\u0623\u0635\u0628\u062d\u062a \u0628\u0631\u0627\u0645\u062c \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644 \u0623\u062f\u0648\u0627\u062a \u0644\u0627 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\u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. <\/p>\n\n\u064a\u0646\u0637\u0648\u064a \u0628\u0646\u0627\u0621 \u0628\u0631\u0646\u0627\u0645\u062c \u0646\u0627\u062c\u062d \u0644\u0631\u0623\u0633 \u0627\u0644\u0645\u0627\u0644 \u0627\u0644\u062c\u0631\u064a\u0621 \u0639\u0644\u0649 \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0623\u0647\u062f\u0627\u0641\u060c \u0648\u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629\u060c \u0648\u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629\u060c \u0648\u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0628\u064a\u0646 \u0645\u062e\u062a\u0644\u0641 \u0627\u0644\u0648\u0638\u0627\u0626\u0641. \u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u0627\u0644\u062a\u062d\u062f\u064a\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0648\u0627\u062c\u0647\u0647\u0627 \u0645\u062b\u0644 \u0627\u0644\u062d\u0645\u0644 \u0627\u0644\u0632\u0627\u0626\u062f \u0644\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0642\u064a\u0648\u062f \u0627\u0644\u0645\u0648\u0627\u0631\u062f\u060c \u0625\u0644\u0627 \u0623\u0646 \u0641\u0648\u0627\u0626\u062f \u0628\u0631\u0627\u0645\u062c “\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u0636\u0627\u0641\u0629” \u062a\u0641\u0648\u0642 \u0628\u0643\u062b\u064a\u0631 \u0627\u0644\u0639\u0642\u0628\u0627\u062a. <\/p>\n\n\u062a\u0648\u0641\u0631 \u0645\u0646\u0635\u0627\u062a \u0645\u062b\u0644 QuestionPro CX \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0648\u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u062a\u0628\u0633\u064a\u0637 \u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0645\u0631\u0627\u0642\u0628\u0629 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0648\u064a\u0644 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630. \u0648\u0628\u0641\u0636\u0644 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0634\u0627\u0645\u0644\u0629 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0648\u0642\u062f\u0631\u0627\u062a \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631\u060c \u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0645\u0646\u0635\u0629 QuestionPro CX \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 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\u0627\u0644\u0646\u062a\u0627\u0626\u062c<\/h3>\n\n\u0634\u0627\u0631\u0643 \u0646\u062a\u0627\u0626\u062c \u0645\u0628\u0627\u062f\u0631\u0627\u062a\u0643 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0645\u0639 \u0627\u0644\u0641\u0631\u0642 \u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629 \u0648\u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0642\u0645 \u0628\u062a\u0633\u0644\u064a\u0637 \u0627\u0644\u0636\u0648\u0621 \u0639\u0644\u0649 \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0648\u0635\u064a\u0644 \u0627\u0644\u062a\u0632\u0627\u0645\u0643 \u0628\u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631. <\/p>\n\n\u0627\u0644\u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0645\u0633\u062a\u0645\u0631<\/h3>\n\n\u0625\u0646 \u0646\u062c\u0627\u062d \u0628\u0631\u0646\u0627\u0645\u062c \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u0636\u0627\u0641\u0629 \u0647\u0648 \u0639\u0645\u0644\u064a\u0629 \u0645\u0633\u062a\u0645\u0631\u0629. \u0627\u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a\u060c \u0648\u062d\u0644\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0648\u0642\u0645 \u0628\u062a\u0643\u064a\u064a\u0641 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a\u0643 \u0644\u062a\u0644\u0628\u064a\u0629 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062a\u0637\u0648\u0631\u0629. <\/p>\n\n\u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u062a\u0637\u0648\u064a\u0631 \u0628\u0631\u0646\u0627\u0645\u062c \u0646\u0627\u062c\u062d \u0644\u062a\u062d\u0644\u064a\u0644 \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644\u061f<\/h2>\n\n\u064a\u062a\u0637\u0644\u0628 \u062a\u0637\u0648\u064a\u0631 \u0628\u0631\u0646\u0627\u0645\u062c \u062f\u064a\u0646\u0627\u0645\u064a\u0643\u064a \u0644\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u0636\u0627\u0641\u0629 \u062a\u062e\u0637\u064a\u0637\u064b\u0627 \u0648\u062a\u0646\u0641\u064a\u0630\u064b\u0627 \u062f\u0642\u064a\u0642\u064b\u0627. \u0625\u0644\u064a\u0643 \u0643\u064a\u0641\u064a\u0629 \u0636\u0645\u0627\u0646 \u0627\u0644\u0646\u062c\u0627\u062d: <\/p>\n\n1. \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629:<\/h3>\n\n\u0627\u0633\u062a\u0641\u062f \u0645\u0646 \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0645\u062b\u0644 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631\u060c \u0648\u0627\u0644\u062a\u0646\u0642\u064a\u0628 \u0639\u0646 \u0627\u0644\u0646\u0635\u0648\u0635\u060c \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u0627\u0644\u0622\u0644\u064a \u0644\u0627\u0633\u062a\u062e\u0644\u0627\u0635 \u0631\u0624\u0649 \u0630\u0627\u062a \u0645\u063a\u0632\u0649 \u0645\u0646 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0633\u0627\u0639\u062f \u0647\u0630\u0647 \u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0641\u064a. <\/p>\n\n\n\u062a\u062d\u062f\u064a\u062f \u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0645\u0634\u0627\u0639\u0631, <\/li>\n\n\n\n\u0627\u0644\u0643\u0634\u0641 \u0639\u0646 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0646\u0627\u0634\u0626\u0629 \u0648 <\/li>\n\n\n\n\u0627\u0644\u062a\u0646\u0628\u0624 \u0628\u0633\u0644\u0648\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n\n2. \u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629:<\/h3>\n\n\u0631\u0643\u0632 \u0639\u0644\u0649 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 (KPIs) \u0627\u0644\u062a\u064a \u062a\u062a\u0645\u0627\u0634\u0649 \u0645\u0639 \u0623\u0647\u062f\u0627\u0641\u0643. \u064a\u0648\u0641\u0631 \u062a\u062a\u0628\u0639 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0635\u0648\u0631\u0629 \u0648\u0627\u0636\u062d\u0629 \u0639\u0646 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0641\u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u0628\u0631\u0646\u0627\u0645\u062c. \u062a\u0634\u0645\u0644 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0644\u0631\u0623\u0633 \u0627\u0644\u0645\u0627\u0644 \u0627\u0644\u062c\u0631\u064a\u0621 \u0645\u0627 \u064a\u0644\u064a <\/p>\n\n\n\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS), <\/li>\n\n\n\n\u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT), <\/li>\n\n\n\n\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0648 <\/li>\n\n\n\n\u0645\u0639\u062f\u0644 \u062a\u0630\u0628\u0630\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/li>\n<\/ul>\n\n3. \u062a\u0642\u0633\u064a\u0645 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0634\u0631\u0627\u0626\u062d:<\/h3>\n\n\u0642\u0633\u0651\u0645 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u062a\u0631\u0643\u064a\u0628\u0629 \u0627\u0644\u0633\u0643\u0627\u0646\u064a\u0629 \u0648\u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0634\u0631\u0627\u0621 \u0648\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629. \u064a\u0633\u0645\u062d \u0644\u0643 \u0647\u0630\u0627 \u0627\u0644\u062a\u0642\u0633\u064a\u0645 \u0628\u062a\u062d\u0633\u064a\u0646 \u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a\u0643 \u0648\u0625\u062c\u0631\u0627\u0621\u0627\u062a\u0643 \u0644\u0645\u062c\u0645\u0648\u0639\u0627\u062a \u0645\u062d\u062f\u062f\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u064a\u0639\u0632\u0632 \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0648\u0627\u0644\u0645\u0644\u0627\u0621\u0645\u0629. <\/p>\n\n4. \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0648\u0638\u0627\u0626\u0641:<\/h3>\n\n\u064a\u062c\u0628 \u0623\u0646 \u064a\u0646\u0637\u0648\u064a \u062a\u062d\u0644\u064a\u0644 \u0631\u0624\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0628\u064a\u0646 \u0627\u0644\u0623\u0642\u0633\u0627\u0645. \u064a\u062c\u0628 \u0623\u0646 \u062a\u062a\u0639\u0627\u0648\u0646 \u0641\u0631\u0642 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0648\u062a\u0637\u0648\u064a\u0631 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u0641\u0633\u064a\u0631 \u0627\u0644\u0631\u0624\u0649 \u0648\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0641\u064a\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0629. <\/p>\n\n5. \u0631\u0635\u062f \u0631\u0624\u0649 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646:<\/h3>\n\n\u0627\u062c\u0645\u0639 \u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062d\u0644\u0644\u0647\u0627 \u0641\u064a\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0628\u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646 \u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0646 \u062a\u0643\u062a\u0633\u0628 \u0641\u064a\u0647\u0627 \u0645\u064a\u0632\u0629 \u062a\u0646\u0627\u0641\u0633\u064a\u0629. \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0648\u0641\u0631 \u0641\u0647\u0645 \u0643\u064a\u0641 \u064a\u0646\u0638\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0645\u0646\u0627\u0641\u0633\u064a\u0643 \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u0644\u062a\u062d\u062f\u064a\u062f \u0645\u0648\u0642\u0639 \u0639\u0631\u0648\u0636\u0643. <\/p>\n\n6. \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631:<\/h3>\n\n\u0642\u0645 \u0628\u0645\u0631\u0627\u062c\u0639\u0629 \u0648\u062a\u0646\u0642\u064a\u062d \u0628\u0631\u0646\u0627\u0645\u062c \u062a\u062d\u0644\u064a\u0644 \u0631\u0624\u064a\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0627\u0646\u062a\u0638\u0627\u0645. \u0639\u062f\u0651\u0644 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a\u0643 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0648\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0646\u0627\u0634\u0626\u0629. \u062a\u0636\u0645\u0646 \u062b\u0642\u0627\u0641\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0628\u0642\u0627\u0621 \u0628\u0631\u0646\u0627\u0645\u062c\u0643 \u0639\u0645\u0644\u064a\u064b\u0627 \u0648\u0645\u0644\u0627\u0626\u0645\u064b\u0627. <\/p>\n\n\u0627\u0644\u062a\u062d\u062f\u064a\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0648\u0627\u062c\u0647 \u0628\u0631\u0627\u0645\u062c \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644<\/h2>\n\n\u062a\u064f\u0639\u062f \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0641\u0639\u0627\u0644\u0629 \u0636\u0631\u0648\u0631\u064a\u0629 \u0644\u062e\u0644\u0642 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u062a\u0639\u0632\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0636\u0627\u0647\u0645. \u0648\u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u0641\u0648\u0627\u0626\u062f\u0647\u0627\u060c \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0648\u0627\u062c\u0647 \u0628\u0631\u0627\u0645\u062c \u0645\u062f\u0631\u0627\u0621 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u062a\u062d\u062f\u064a\u0627\u062a: <\/p>\n\n\n\u0627\u0644\u062d\u0645\u0644 \u0627\u0644\u0632\u0627\u0626\u062f \u0644\u0644\u0628\u064a\u0627\u0646\u0627\u062a: <\/strong>\u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0624\u062f\u064a \u062c\u0645\u0639 \u0643\u0645\u064a\u0627\u062a \u0647\u0627\u0626\u0644\u0629 \u0645\u0646 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0625\u0644\u0649 \u062a\u062d\u0645\u064a\u0644 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0628\u0634\u0643\u0644 \u0632\u0627\u0626\u062f\u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644 \u0645\u0646 \u0627\u0644\u0635\u0639\u0628 \u0627\u0633\u062a\u062e\u0644\u0627\u0635 \u0631\u0624\u0649 \u0630\u0627\u062a \u0645\u063a\u0632\u0649.<\/li>\n\n\n\n\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 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\u0644\u0644\u062a\u0646\u0641\u064a\u0630:<\/h3>\n\n\u062a\u0633\u0644\u0637 \u0631\u0624\u0649 \u0627\u0644\u0645\u0646\u0635\u0629 \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0627\u0644\u0636\u0648\u0621 \u0639\u0644\u0649 \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0648\u0641\u0631\u0635 \u0627\u0644\u062a\u062d\u0633\u064a\u0646. \u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0645\u0646\u0635\u0629 QuestionPro CX \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0648\u0636\u0639 \u062e\u0637\u0637 \u0639\u0645\u0644 \u062a\u0639\u062a\u0645\u062f \u0639\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062f\u0641\u0639 \u0639\u062c\u0644\u0629 \u0627\u0644\u0646\u0645\u0648. <\/p>\n\n6. \u0625\u063a\u0644\u0627\u0642 \u062d\u0644\u0642\u0629 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629:<\/h3>\n\n\u064a\u0639\u062f \u0625\u063a\u0644\u0627\u0642 \u062d\u0644\u0642\u0629 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0623\u0645\u0631\u064b\u0627 \u0636\u0631\u0648\u0631\u064a\u064b\u0627 \u0644\u0625\u0638\u0647\u0627\u0631 \u0627\u0644\u062a\u0632\u0627\u0645\u0643 \u0628\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0645\u0643\u0651\u0646\u0643 QuestionPro CX \u0645\u0646 \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0625\u0628\u0644\u0627\u063a\u0647\u0645 \u0628\u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0637\u0631\u0623 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645\u060c \u0648\u0625\u0638\u0647\u0627\u0631 \u0623\u0646 \u0623\u0635\u0648\u0627\u062a\u0647\u0645 \u0645\u0633\u0645\u0648\u0639\u0629. <\/p>\n\n7. \u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644:<\/h3>\n\n\u064a\u0636\u0645\u0646 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0633\u0644\u0633 \u0645\u0639 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u062d\u0627\u0644\u064a\u0629 \u062f\u0645\u062c \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0639\u0645\u0644\u064a\u0627\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u0623\u0648\u0633\u0639 \u0646\u0637\u0627\u0642\u0627\u064b. \u064a\u0642\u0648\u0645 QuestionPro CX \u0628\u0631\u0628\u0637 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u0639 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0648\u063a\u064a\u0631\u0647\u0627. <\/p>\n\n\u0627\u0633\u062a\u0646\u062a\u0627\u062c<\/h2>\n\n\u0623\u0635\u0628\u062d\u062a \u0628\u0631\u0627\u0645\u062c \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644 \u0623\u062f\u0648\u0627\u062a \u0644\u0627 \u063a\u0646\u0649 \u0639\u0646\u0647\u0627 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0633\u0639\u0649 \u0625\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621. \u0645\u0646 \u062e\u0644\u0627\u0644 \u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 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\u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n<\/p>\u0627\u0639\u0631\u0641 \u0627\u0644\u0645\u0632\u064a\u062f<\/button><\/a> \u0639\u0646 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"\u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0639\u0627\u0644\u0645 \u0627\u0644\u0645\u062a\u0642\u062f\u0645 \u0645\u0646 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0627\u0644\u062a\u0646\u0645\u064a\u0629\u060c \u0623\u0635\u0628\u062d \u0641\u0647\u0645 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0648\u0642\u0639\u0627\u062a\u0647\u0645 \u0623\u0643\u062b\u0631 \u0623\u0647\u0645\u064a\u0629 \u0645\u0646 \u0623\u064a \u0648\u0642\u062a \u0645\u0636\u0649. \u0648\u064a\u0634\u0643\u0644 […]<\/p>\n","protected":false},"author":80,"featured_media":974351,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1193],"tags":[],"yoast_head":"\n\u066a\u066a\u0639\u0646\u0648\u0627\u0646\u066a\u066a<\/title>\n<meta name=\"description\" content=\"\u0627\u0633\u062a\u0643\u0634\u0641 \u0628\u0631\u0627\u0645\u062c \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0627\u0644\u062a\u0642\u0627\u0637 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627. \u0627\u0643\u062a\u0634\u0641 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\u0635\u0644\u0629 \u0648 <\/li>\n\n\n\n\u0645\u062d\u062f\u062f\u0629 \u0632\u0645\u0646\u064a\u0627\u064b.<\/li>\n<\/ul>\n\n\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a<\/h3>\n\n\u062a\u0646\u0641\u064a\u0630 \u062e\u0637\u0637 \u0627\u0644\u0639\u0645\u0644 \u0648\u0645\u0631\u0627\u0642\u0628\u0629 \u062a\u0623\u062b\u064a\u0631\u0647\u0627 \u0639\u0644\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u062f\u0627\u0621 \u0627\u0644\u0623\u0639\u0645\u0627\u0644. \u062a\u062a\u0628\u0639 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0628\u0627\u0646\u062a\u0638\u0627\u0645 \u0644\u062a\u0642\u064a\u064a\u0645 \u0641\u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0645 \u0625\u062c\u0631\u0627\u0624\u0647\u0627. <\/p>\n\n\u062a\u0648\u0635\u064a\u0644 \u0627\u0644\u0646\u062a\u0627\u0626\u062c<\/h3>\n\n\u0634\u0627\u0631\u0643 \u0646\u062a\u0627\u0626\u062c \u0645\u0628\u0627\u062f\u0631\u0627\u062a\u0643 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0627\u0641\u062a\u0631\u0627\u0636\u064a \u0645\u0639 \u0627\u0644\u0641\u0631\u0642 \u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629 \u0648\u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0642\u0645 \u0628\u062a\u0633\u0644\u064a\u0637 \u0627\u0644\u0636\u0648\u0621 \u0639\u0644\u0649 \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0648\u0635\u064a\u0644 \u0627\u0644\u062a\u0632\u0627\u0645\u0643 \u0628\u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631. <\/p>\n\n\u0627\u0644\u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0645\u0633\u062a\u0645\u0631<\/h3>\n\n\u0625\u0646 \u0646\u062c\u0627\u062d \u0628\u0631\u0646\u0627\u0645\u062c \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u0636\u0627\u0641\u0629 \u0647\u0648 \u0639\u0645\u0644\u064a\u0629 \u0645\u0633\u062a\u0645\u0631\u0629. \u0627\u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a\u060c \u0648\u062d\u0644\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0648\u0642\u0645 \u0628\u062a\u0643\u064a\u064a\u0641 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a\u0643 \u0644\u062a\u0644\u0628\u064a\u0629 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u062a\u0637\u0648\u0631\u0629. <\/p>\n\n\u0643\u064a\u0641 \u064a\u0645\u0643\u0646 \u062a\u0637\u0648\u064a\u0631 \u0628\u0631\u0646\u0627\u0645\u062c \u0646\u0627\u062c\u062d \u0644\u062a\u062d\u0644\u064a\u0644 \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644\u061f<\/h2>\n\n\u064a\u062a\u0637\u0644\u0628 \u062a\u0637\u0648\u064a\u0631 \u0628\u0631\u0646\u0627\u0645\u062c \u062f\u064a\u0646\u0627\u0645\u064a\u0643\u064a \u0644\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u0636\u0627\u0641\u0629 \u062a\u062e\u0637\u064a\u0637\u064b\u0627 \u0648\u062a\u0646\u0641\u064a\u0630\u064b\u0627 \u062f\u0642\u064a\u0642\u064b\u0627. \u0625\u0644\u064a\u0643 \u0643\u064a\u0641\u064a\u0629 \u0636\u0645\u0627\u0646 \u0627\u0644\u0646\u062c\u0627\u062d: <\/p>\n\n1. \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629:<\/h3>\n\n\u0627\u0633\u062a\u0641\u062f \u0645\u0646 \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0645\u062b\u0644 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631\u060c \u0648\u0627\u0644\u062a\u0646\u0642\u064a\u0628 \u0639\u0646 \u0627\u0644\u0646\u0635\u0648\u0635\u060c \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u0627\u0644\u0622\u0644\u064a \u0644\u0627\u0633\u062a\u062e\u0644\u0627\u0635 \u0631\u0624\u0649 \u0630\u0627\u062a \u0645\u063a\u0632\u0649 \u0645\u0646 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0633\u0627\u0639\u062f \u0647\u0630\u0647 \u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0641\u064a. <\/p>\n\n\n\u062a\u062d\u062f\u064a\u062f \u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0645\u0634\u0627\u0639\u0631, <\/li>\n\n\n\n\u0627\u0644\u0643\u0634\u0641 \u0639\u0646 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0646\u0627\u0634\u0626\u0629 \u0648 <\/li>\n\n\n\n\u0627\u0644\u062a\u0646\u0628\u0624 \u0628\u0633\u0644\u0648\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n\n2. \u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629:<\/h3>\n\n\u0631\u0643\u0632 \u0639\u0644\u0649 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 (KPIs) \u0627\u0644\u062a\u064a \u062a\u062a\u0645\u0627\u0634\u0649 \u0645\u0639 \u0623\u0647\u062f\u0627\u0641\u0643. \u064a\u0648\u0641\u0631 \u062a\u062a\u0628\u0639 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0635\u0648\u0631\u0629 \u0648\u0627\u0636\u062d\u0629 \u0639\u0646 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0641\u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u0628\u0631\u0646\u0627\u0645\u062c. \u062a\u0634\u0645\u0644 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0644\u0631\u0623\u0633 \u0627\u0644\u0645\u0627\u0644 \u0627\u0644\u062c\u0631\u064a\u0621 \u0645\u0627 \u064a\u0644\u064a <\/p>\n\n\n\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS), <\/li>\n\n\n\n\u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT), <\/li>\n\n\n\n\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0648 <\/li>\n\n\n\n\u0645\u0639\u062f\u0644 \u062a\u0630\u0628\u0630\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/li>\n<\/ul>\n\n3. \u062a\u0642\u0633\u064a\u0645 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0634\u0631\u0627\u0626\u062d:<\/h3>\n\n\u0642\u0633\u0651\u0645 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u062a\u0631\u0643\u064a\u0628\u0629 \u0627\u0644\u0633\u0643\u0627\u0646\u064a\u0629 \u0648\u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0634\u0631\u0627\u0621 \u0648\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629. \u064a\u0633\u0645\u062d \u0644\u0643 \u0647\u0630\u0627 \u0627\u0644\u062a\u0642\u0633\u064a\u0645 \u0628\u062a\u062d\u0633\u064a\u0646 \u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a\u0643 \u0648\u0625\u062c\u0631\u0627\u0621\u0627\u062a\u0643 \u0644\u0645\u062c\u0645\u0648\u0639\u0627\u062a \u0645\u062d\u062f\u062f\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u064a\u0639\u0632\u0632 \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0648\u0627\u0644\u0645\u0644\u0627\u0621\u0645\u0629. <\/p>\n\n4. \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0648\u0638\u0627\u0626\u0641:<\/h3>\n\n\u064a\u062c\u0628 \u0623\u0646 \u064a\u0646\u0637\u0648\u064a \u062a\u062d\u0644\u064a\u0644 \u0631\u0624\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0628\u064a\u0646 \u0627\u0644\u0623\u0642\u0633\u0627\u0645. \u064a\u062c\u0628 \u0623\u0646 \u062a\u062a\u0639\u0627\u0648\u0646 \u0641\u0631\u0642 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0648\u062a\u0637\u0648\u064a\u0631 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u0641\u0633\u064a\u0631 \u0627\u0644\u0631\u0624\u0649 \u0648\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0641\u064a\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0629. <\/p>\n\n5. \u0631\u0635\u062f \u0631\u0624\u0649 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646:<\/h3>\n\n\u0627\u062c\u0645\u0639 \u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062d\u0644\u0644\u0647\u0627 \u0641\u064a\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0628\u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646 \u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0646 \u062a\u0643\u062a\u0633\u0628 \u0641\u064a\u0647\u0627 \u0645\u064a\u0632\u0629 \u062a\u0646\u0627\u0641\u0633\u064a\u0629. \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0648\u0641\u0631 \u0641\u0647\u0645 \u0643\u064a\u0641 \u064a\u0646\u0638\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0645\u0646\u0627\u0641\u0633\u064a\u0643 \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u0644\u062a\u062d\u062f\u064a\u062f \u0645\u0648\u0642\u0639 \u0639\u0631\u0648\u0636\u0643. <\/p>\n\n6. \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631:<\/h3>\n\n\u0642\u0645 \u0628\u0645\u0631\u0627\u062c\u0639\u0629 \u0648\u062a\u0646\u0642\u064a\u062d \u0628\u0631\u0646\u0627\u0645\u062c \u062a\u062d\u0644\u064a\u0644 \u0631\u0624\u064a\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0627\u0646\u062a\u0638\u0627\u0645. \u0639\u062f\u0651\u0644 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a\u0643 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0648\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0646\u0627\u0634\u0626\u0629. \u062a\u0636\u0645\u0646 \u062b\u0642\u0627\u0641\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0628\u0642\u0627\u0621 \u0628\u0631\u0646\u0627\u0645\u062c\u0643 \u0639\u0645\u0644\u064a\u064b\u0627 \u0648\u0645\u0644\u0627\u0626\u0645\u064b\u0627. <\/p>\n\n\u0627\u0644\u062a\u062d\u062f\u064a\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0648\u0627\u062c\u0647 \u0628\u0631\u0627\u0645\u062c \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644<\/h2>\n\n\u062a\u064f\u0639\u062f \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0641\u0639\u0627\u0644\u0629 \u0636\u0631\u0648\u0631\u064a\u0629 \u0644\u062e\u0644\u0642 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u062a\u0639\u0632\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0636\u0627\u0647\u0645. \u0648\u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u0641\u0648\u0627\u0626\u062f\u0647\u0627\u060c \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0648\u0627\u062c\u0647 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\u0644\u0644\u062a\u062e\u0635\u064a\u0635:<\/h3>\n\n\u064a\u0648\u0641\u0631 QuestionPro CX \u0644\u0648\u062d\u0627\u062a \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u062a\u0642\u062f\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0628\u062a\u0646\u0633\u064a\u0642 \u0645\u0631\u0626\u064a \u062c\u0630\u0627\u0628 \u0648\u0633\u0647\u0644 \u0627\u0644\u0641\u0647\u0645. \u062a\u0639\u0645\u0644 \u0644\u0648\u062d\u0627\u062a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0647\u0630\u0647 \u0639\u0644\u0649 \u062a\u0633\u0647\u064a\u0644 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0648\u0638\u0627\u0626\u0641 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0625\u062a\u0627\u062d\u0629 \u0627\u0644\u0631\u0624\u0649 \u0644\u062c\u0645\u064a\u0639 \u0627\u0644\u0641\u0631\u0642. <\/p>\n\n5. \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 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<\/p>\n\n6. \u0625\u063a\u0644\u0627\u0642 \u062d\u0644\u0642\u0629 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629:<\/h3>\n\n\u064a\u0639\u062f \u0625\u063a\u0644\u0627\u0642 \u062d\u0644\u0642\u0629 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0623\u0645\u0631\u064b\u0627 \u0636\u0631\u0648\u0631\u064a\u064b\u0627 \u0644\u0625\u0638\u0647\u0627\u0631 \u0627\u0644\u062a\u0632\u0627\u0645\u0643 \u0628\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0645\u0643\u0651\u0646\u0643 QuestionPro CX \u0645\u0646 \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0625\u0628\u0644\u0627\u063a\u0647\u0645 \u0628\u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0637\u0631\u0623 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645\u060c \u0648\u0625\u0638\u0647\u0627\u0631 \u0623\u0646 \u0623\u0635\u0648\u0627\u062a\u0647\u0645 \u0645\u0633\u0645\u0648\u0639\u0629. <\/p>\n\n7. \u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644:<\/h3>\n\n\u064a\u0636\u0645\u0646 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0633\u0644\u0633 \u0645\u0639 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u062d\u0627\u0644\u064a\u0629 \u062f\u0645\u062c \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0639\u0645\u0644\u064a\u0627\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u0623\u0648\u0633\u0639 \u0646\u0637\u0627\u0642\u0627\u064b. \u064a\u0642\u0648\u0645 QuestionPro CX \u0628\u0631\u0628\u0637 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u0639 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0648\u063a\u064a\u0631\u0647\u0627. <\/p>\n\n\u0627\u0633\u062a\u0646\u062a\u0627\u062c<\/h2>\n\n\u0623\u0635\u0628\u062d\u062a \u0628\u0631\u0627\u0645\u062c \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644 \u0623\u062f\u0648\u0627\u062a \u0644\u0627 \u063a\u0646\u0649 \u0639\u0646\u0647\u0627 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0633\u0639\u0649 \u0625\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621. \u0645\u0646 \u062e\u0644\u0627\u0644 \u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 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\u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n<\/p>\u0627\u0639\u0631\u0641 \u0627\u0644\u0645\u0632\u064a\u062f<\/button><\/a> \u0639\u0646 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"\u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0639\u0627\u0644\u0645 \u0627\u0644\u0645\u062a\u0642\u062f\u0645 \u0645\u0646 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0627\u0644\u062a\u0646\u0645\u064a\u0629\u060c \u0623\u0635\u0628\u062d \u0641\u0647\u0645 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0648\u0642\u0639\u0627\u062a\u0647\u0645 \u0623\u0643\u062b\u0631 \u0623\u0647\u0645\u064a\u0629 \u0645\u0646 \u0623\u064a \u0648\u0642\u062a \u0645\u0636\u0649. \u0648\u064a\u0634\u0643\u0644 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\u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u0645\u0636\u0627\u0641\u0629 \u062a\u062e\u0637\u064a\u0637\u064b\u0627 \u0648\u062a\u0646\u0641\u064a\u0630\u064b\u0627 \u062f\u0642\u064a\u0642\u064b\u0627. \u0625\u0644\u064a\u0643 \u0643\u064a\u0641\u064a\u0629 \u0636\u0645\u0627\u0646 \u0627\u0644\u0646\u062c\u0627\u062d: <\/p>\n\n1. \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629:<\/h3>\n\n\u0627\u0633\u062a\u0641\u062f \u0645\u0646 \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0645\u062b\u0644 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631\u060c \u0648\u0627\u0644\u062a\u0646\u0642\u064a\u0628 \u0639\u0646 \u0627\u0644\u0646\u0635\u0648\u0635\u060c \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u0627\u0644\u0622\u0644\u064a \u0644\u0627\u0633\u062a\u062e\u0644\u0627\u0635 \u0631\u0624\u0649 \u0630\u0627\u062a \u0645\u063a\u0632\u0649 \u0645\u0646 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0633\u0627\u0639\u062f \u0647\u0630\u0647 \u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0641\u064a. <\/p>\n\n\n\u062a\u062d\u062f\u064a\u062f \u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0645\u0634\u0627\u0639\u0631, <\/li>\n\n\n\n\u0627\u0644\u0643\u0634\u0641 \u0639\u0646 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0646\u0627\u0634\u0626\u0629 \u0648 <\/li>\n\n\n\n\u0627\u0644\u062a\u0646\u0628\u0624 \u0628\u0633\u0644\u0648\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n\n2. \u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629:<\/h3>\n\n\u0631\u0643\u0632 \u0639\u0644\u0649 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 (KPIs) \u0627\u0644\u062a\u064a \u062a\u062a\u0645\u0627\u0634\u0649 \u0645\u0639 \u0623\u0647\u062f\u0627\u0641\u0643. \u064a\u0648\u0641\u0631 \u062a\u062a\u0628\u0639 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0635\u0648\u0631\u0629 \u0648\u0627\u0636\u062d\u0629 \u0639\u0646 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0641\u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u0628\u0631\u0646\u0627\u0645\u062c. \u062a\u0634\u0645\u0644 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0644\u0631\u0623\u0633 \u0627\u0644\u0645\u0627\u0644 \u0627\u0644\u062c\u0631\u064a\u0621 \u0645\u0627 \u064a\u0644\u064a <\/p>\n\n\n\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS), <\/li>\n\n\n\n\u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT), <\/li>\n\n\n\n\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES) \u0648 <\/li>\n\n\n\n\u0645\u0639\u062f\u0644 \u062a\u0630\u0628\u0630\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/li>\n<\/ul>\n\n3. \u062a\u0642\u0633\u064a\u0645 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0634\u0631\u0627\u0626\u062d:<\/h3>\n\n\u0642\u0633\u0651\u0645 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u062a\u0631\u0643\u064a\u0628\u0629 \u0627\u0644\u0633\u0643\u0627\u0646\u064a\u0629 \u0648\u062a\u0627\u0631\u064a\u062e \u0627\u0644\u0634\u0631\u0627\u0621 \u0648\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629. \u064a\u0633\u0645\u062d \u0644\u0643 \u0647\u0630\u0627 \u0627\u0644\u062a\u0642\u0633\u064a\u0645 \u0628\u062a\u062d\u0633\u064a\u0646 \u0627\u0633\u062a\u062c\u0627\u0628\u0627\u062a\u0643 \u0648\u0625\u062c\u0631\u0627\u0621\u0627\u062a\u0643 \u0644\u0645\u062c\u0645\u0648\u0639\u0627\u062a \u0645\u062d\u062f\u062f\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u064a\u0639\u0632\u0632 \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0648\u0627\u0644\u0645\u0644\u0627\u0621\u0645\u0629. <\/p>\n\n4. \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0648\u0638\u0627\u0626\u0641:<\/h3>\n\n\u064a\u062c\u0628 \u0623\u0646 \u064a\u0646\u0637\u0648\u064a \u062a\u062d\u0644\u064a\u0644 \u0631\u0624\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0628\u064a\u0646 \u0627\u0644\u0623\u0642\u0633\u0627\u0645. \u064a\u062c\u0628 \u0623\u0646 \u062a\u062a\u0639\u0627\u0648\u0646 \u0641\u0631\u0642 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0648\u062a\u0637\u0648\u064a\u0631 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u0641\u0633\u064a\u0631 \u0627\u0644\u0631\u0624\u0649 \u0648\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0641\u064a\u062f \u0627\u0644\u0645\u0624\u0633\u0633\u0629. <\/p>\n\n5. \u0631\u0635\u062f \u0631\u0624\u0649 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646:<\/h3>\n\n\u0627\u062c\u0645\u0639 \u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062d\u0644\u0644\u0647\u0627 \u0641\u064a\u0645\u0627 \u064a\u062a\u0639\u0644\u0642 \u0628\u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646 \u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0644\u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0646 \u062a\u0643\u062a\u0633\u0628 \u0641\u064a\u0647\u0627 \u0645\u064a\u0632\u0629 \u062a\u0646\u0627\u0641\u0633\u064a\u0629. \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0648\u0641\u0631 \u0641\u0647\u0645 \u0643\u064a\u0641 \u064a\u0646\u0638\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0645\u0646\u0627\u0641\u0633\u064a\u0643 \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u0644\u062a\u062d\u062f\u064a\u062f \u0645\u0648\u0642\u0639 \u0639\u0631\u0648\u0636\u0643. <\/p>\n\n6. \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631:<\/h3>\n\n\u0642\u0645 \u0628\u0645\u0631\u0627\u062c\u0639\u0629 \u0648\u062a\u0646\u0642\u064a\u062d \u0628\u0631\u0646\u0627\u0645\u062c \u062a\u062d\u0644\u064a\u0644 \u0631\u0624\u064a\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0627\u0646\u062a\u0638\u0627\u0645. \u0639\u062f\u0651\u0644 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a\u0643 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0648\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0646\u0627\u0634\u0626\u0629. \u062a\u0636\u0645\u0646 \u062b\u0642\u0627\u0641\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0628\u0642\u0627\u0621 \u0628\u0631\u0646\u0627\u0645\u062c\u0643 \u0639\u0645\u0644\u064a\u064b\u0627 \u0648\u0645\u0644\u0627\u0626\u0645\u064b\u0627. <\/p>\n\n\u0627\u0644\u062a\u062d\u062f\u064a\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0648\u0627\u062c\u0647 \u0628\u0631\u0627\u0645\u062c \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644<\/h2>\n\n\u062a\u064f\u0639\u062f \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0641\u0639\u0627\u0644\u0629 \u0636\u0631\u0648\u0631\u064a\u0629 \u0644\u062e\u0644\u0642 \u062a\u062c\u0631\u0628\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u062a\u0639\u0632\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0636\u0627\u0647\u0645. \u0648\u0639\u0644\u0649 \u0627\u0644\u0631\u063a\u0645 \u0645\u0646 \u0641\u0648\u0627\u0626\u062f\u0647\u0627\u060c \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0648\u0627\u062c\u0647 \u0628\u0631\u0627\u0645\u062c \u0645\u062f\u0631\u0627\u0621 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u062a\u062d\u062f\u064a\u0627\u062a: <\/p>\n\n\n\u0627\u0644\u062d\u0645\u0644 \u0627\u0644\u0632\u0627\u0626\u062f \u0644\u0644\u0628\u064a\u0627\u0646\u0627\u062a: <\/strong>\u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0624\u062f\u064a \u062c\u0645\u0639 \u0643\u0645\u064a\u0627\u062a \u0647\u0627\u0626\u0644\u0629 \u0645\u0646 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0625\u0644\u0649 \u062a\u062d\u0645\u064a\u0644 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0628\u0634\u0643\u0644 \u0632\u0627\u0626\u062f\u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644 \u0645\u0646 \u0627\u0644\u0635\u0639\u0628 \u0627\u0633\u062a\u062e\u0644\u0627\u0635 \u0631\u0624\u0649 \u0630\u0627\u062a \u0645\u063a\u0632\u0649.<\/li>\n\n\n\n\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u062d\u0627\u0644\u064a\u0629: <\/strong>\u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0643\u0648\u0646 \u062a\u0643\u0627\u0645\u0644 \u0623\u062f\u0648\u0627\u062a \u0645\u062f\u0648\u0646\u0627\u062a \u0627\u0644\u0635\u0648\u062a \u0648\u0627\u0644\u0635\u0648\u0631\u0629 \u0645\u0639 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062d\u0627\u0644\u064a \u0648\u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u062e\u0631\u0649 \u0645\u0639\u0642\u062f\u0627\u064b \u0648\u064a\u0633\u062a\u063a\u0631\u0642 \u0648\u0642\u062a\u0627\u064b \u0637\u0648\u064a\u0644\u0627\u064b.<\/li>\n\n\n\n\u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: <\/strong>\u0642\u062f \u064a\u0643\u0648\u0646 \u0645\u0646 \u0627\u0644\u0635\u0639\u0628 \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0641\u064a\u0632\u0647\u0645 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062a\u0639\u0644\u064a\u0642\u0627\u062a\u0647\u0645.<\/li>\n\n\n\n\u0636\u0645\u0627\u0646 \u062e\u0635\u0648\u0635\u064a\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a: <\/strong>\u062d\u0645\u0627\u064a\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0627\u0645\u062a\u062b\u0627\u0644 \u0644\u0644\u0648\u0627\u0626\u062d \u0627\u0644\u062e\u0635\u0648\u0635\u064a\u0629 \u0623\u0645\u0631 \u0628\u0627\u0644\u063a \u0627\u0644\u0623\u0647\u0645\u064a\u0629.<\/li>\n\n\n\n\u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u0631\u0624\u0649 \u0625\u0644\u0649 \u0623\u0641\u0639\u0627\u0644:<\/strong> \u064a\u062a\u0637\u0644\u0628 \u062a\u062d\u0648\u064a\u0644 \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0645\u0633\u062a\u0646\u062f\u0629 \u0625\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0625\u0644\u0649 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0642\u0627\u0628\u0644\u0629 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<\/p>\n\n1. \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0645\u0633\u062d \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0645\u0631\u0627\u0641\u0642:<\/h3>\n\n\u062a\u0642\u062f\u0645 QuestionPro CX \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629. \u0628\u062f\u0621\u0627\u064b \u0645\u0646 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0625\u0644\u0649 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u062f\u0627\u062e\u0644 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u060c 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\u064a\u0636\u0645\u0646 \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0633\u0644\u0633 \u0645\u0639 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u062d\u0627\u0644\u064a\u0629 \u062f\u0645\u062c \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0639\u0645\u0644\u064a\u0627\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u0623\u0648\u0633\u0639 \u0646\u0637\u0627\u0642\u0627\u064b. \u064a\u0642\u0648\u0645 QuestionPro CX \u0628\u0631\u0628\u0637 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u0639 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0648\u063a\u064a\u0631\u0647\u0627. <\/p>\n\n
\u0623\u0635\u0628\u062d\u062a \u0628\u0631\u0627\u0645\u062c \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644 \u0623\u062f\u0648\u0627\u062a \u0644\u0627 \u063a\u0646\u0649 \u0639\u0646\u0647\u0627 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0633\u0639\u0649 \u0625\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621. \u0645\u0646 \u062e\u0644\u0627\u0644 \u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0628\u0634\u0643\u0644 \u0645\u0646\u0647\u062c\u064a\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0645\u0633\u062a\u0646\u064a\u0631\u0629 \u062a\u0639\u0632\u0632 \u0645\u0646\u062a\u062c\u0627\u062a\u0647\u0627 \u0648\u062e\u062f\u0645\u0627\u062a\u0647\u0627 \u0648\u062a\u0635\u0648\u0631\u0647\u0627 \u0627\u0644\u0639\u0627\u0645 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. <\/p>\n\n
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\u062a\u0648\u0641\u0631 \u0645\u0646\u0635\u0627\u062a \u0645\u062b\u0644 QuestionPro CX \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0648\u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u062a\u0628\u0633\u064a\u0637 \u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0645\u0631\u0627\u0642\u0628\u0629 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0648\u064a\u0644 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630. \u0648\u0628\u0641\u0636\u0644 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0634\u0627\u0645\u0644\u0629 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0648\u0642\u062f\u0631\u0627\u062a \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631\u060c \u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0645\u0646\u0635\u0629 QuestionPro CX \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0648\u0627\u0644\u062a\u0639\u0644\u0645 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0622\u0631\u0627\u0621 \u0639\u0645\u0644\u0627\u0626\u0647\u0627. <\/p>\n\n
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<\/p>
\u0627\u0639\u0631\u0641 \u0627\u0644\u0645\u0632\u064a\u062f<\/button><\/a> \u0639\u0646 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"\u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0639\u0627\u0644\u0645 \u0627\u0644\u0645\u062a\u0642\u062f\u0645 \u0645\u0646 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0627\u0644\u062a\u0646\u0645\u064a\u0629\u060c \u0623\u0635\u0628\u062d \u0641\u0647\u0645 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0648\u0642\u0639\u0627\u062a\u0647\u0645 \u0623\u0643\u062b\u0631 \u0623\u0647\u0645\u064a\u0629 \u0645\u0646 \u0623\u064a \u0648\u0642\u062a \u0645\u0636\u0649. \u0648\u064a\u0634\u0643\u0644 […]<\/p>\n","protected":false},"author":80,"featured_media":974351,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1193],"tags":[],"yoast_head":"\n\u066a\u066a\u0639\u0646\u0648\u0627\u0646\u066a\u066a<\/title>\n<meta name=\"description\" content=\"\u0627\u0633\u062a\u0643\u0634\u0641 \u0628\u0631\u0627\u0645\u062c \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0627\u0644\u062a\u0642\u0627\u0637 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627. \u0627\u0643\u062a\u0634\u0641 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