{"id":789787,"date":"2023-03-06T11:00:00","date_gmt":"2023-03-06T18:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d9%85%d9%84%d8%a7%d8%ad%d8%b8%d8%a7%d8%aa-%d8%a7%d9%84%d9%85%d8%b3%d8%aa%d8%ae%d8%af%d9%85-%d9%85%d8%a7-%d9%87%d9%8a-%d9%88%d8%a3%d9%87%d9%85%d9%8a%d8%aa%d9%87%d8%a7-%d9%88%d8%a7%d9%84%d9%85%d9%82\/"},"modified":"2023-05-05T17:53:20","modified_gmt":"2023-05-05T17:53:20","slug":"%d9%85%d9%84%d8%a7%d8%ad%d8%b8%d8%a7%d8%aa-%d8%a7%d9%84%d9%85%d8%b3%d8%aa%d8%ae%d8%af%d9%85-%d9%85%d8%a7-%d9%87%d9%8a-%d9%88%d8%a3%d9%87%d9%85%d9%8a%d8%aa%d9%87%d8%a7-%d9%88%d8%a7%d9%84%d9%85%d9%82","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/%d9%85%d9%84%d8%a7%d8%ad%d8%b8%d8%a7%d8%aa-%d8%a7%d9%84%d9%85%d8%b3%d8%aa%d8%ae%d8%af%d9%85-%d9%85%d8%a7-%d9%87%d9%8a-%d9%88%d8%a3%d9%87%d9%85%d9%8a%d8%aa%d9%87%d8%a7-%d9%88%d8%a7%d9%84%d9%85%d9%82\/","title":{"rendered":"\u0645\u0644\u0627\u062d\u0638\u0627\u062a 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\u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644\u064a \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0647\u0630\u0647 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u060c \u0645\u0645\u0627 \u064a\u0633\u0627\u0639\u062f \u0639\u0644\u0649 \u0636\u0645\u0627\u0646 \u062a\u0644\u0628\u064a\u0629 \u0627\u0644\u0633\u0644\u0639 \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0648\u062a\u0648\u0642\u0639\u0627\u062a \u0639\u0645\u0644\u0627\u0626\u0647\u0627.<\/p>\n\n<p>\u064a\u0645\u0643\u0646 \u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0623\u064a\u0636\u064b\u0627 \u0632\u064a\u0627\u062f\u0629 <a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0648\u062a\u0646\u0645\u064a\u0629 \u0642\u0627\u0639\u062f\u0629 \u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0645\u062e\u0635\u0635\u0629.<\/p>\n\n<p>\u0642\u0628\u0644 \u0645\u0637\u0627\u0644\u0628\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0628\u062a\u0639\u0644\u064a\u0642\u0627\u062a\u0647\u0645 \u060c \u062a\u0623\u0643\u062f \u0645\u0646 \u0648\u0636\u0648\u062d \u0627\u0644\u0623\u0645\u0648\u0631 \u0627\u0644\u062a\u0627\u0644\u064a\u0629:<\/p>\n\n<ul>\n<li>\u0647\u062f\u0641\u0643 \u0627\u0644\u0645\u0639\u0644\u0646. \u0645\u0627\u0630\u0627 \u062a\u0631\u064a\u062f \u0627\u0646 \u062a\u0639\u0631\u0641 \u0628\u0627\u0644\u0636\u0628\u0637\u061f \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0643\u064a\u0641 \u064a\u0628\u062f\u0648 \u0634\u064a\u0621 \u0645\u0627 \u060c \u0648\u0643\u064a\u0641 \u064a\u0639\u0645\u0644 \u0628\u0634\u0643\u0644 \u062c\u064a\u062f \u060c \u0648\u0645\u062f\u0649 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u060c \u0648\u0645\u0627 \u064a\u0631\u064a\u062f\u0647 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\u0625\u0644\u0649 \u0647\u062f\u0641\u0643.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u0645\u0642\u0627\u064a\u064a\u0633 \u0645\u0647\u0645\u0629 \u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645<\/h2>\n\n<p>\u0645\u0639 \u0648\u0631\u0648\u062f \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0647\u0627\u062a\u0641\u064a\u0629 \u0648\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0648\u062f\u0627\u062e\u0644 \u0627\u0644\u0645\u0646\u062a\u062c \u0648\u0645\u0627 \u0625\u0644\u0649 \u0630\u0644\u0643 \u060c \u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u0641\u0647\u0645 \u0645\u0639\u0646\u0649 \u0643\u0644 \u0630\u0644\u0643 \u0648\u0643\u064a\u0641\u064a\u0629 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\u0627\u0644\u0623\u0633\u0626\u0644\u0629. \u0644\u0646\u0628\u062f\u0623 \u0628\u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646\u0643 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0644\u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u062d\u0644\u0648\u0644 \u0644\u0644\u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u0645\u0647\u0645\u0629.<\/p>\n\n<p>\u062a\u062a\u0636\u0645\u0646 \u0628\u0639\u0636 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0645\u0627 \u064a\u0644\u064a:<\/p>\n\n<ol>\n<li><strong>\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS):<\/strong> \u064a\u0642\u064a\u0633 \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0645\u062f\u0649 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u064a\u0645\u0643\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647 \u0644\u062a\u062d\u062f\u064a\u062f \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0625\u062e\u0628\u0627\u0631 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0644\u0622\u062e\u0631\u064a\u0646 \u0639\u0646 \u0645\u0646\u062a\u062c \u0623\u0648 \u062e\u062f\u0645\u0629.<\/li>\n\n\n\n<li><strong>\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT):<\/strong> \u064a\u0648\u0636\u062d \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0645\u062f\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0645\u0646\u062a\u062c \u0623\u0648 \u062e\u062f\u0645\u0629.<\/li>\n\n\n\n<li><strong>\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES):<\/strong> \u064a\u0642\u064a\u0633 \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0645\u0642\u062f\u0627\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0630\u064a \u064a\u062a\u0639\u064a\u0646 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0647 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0645\u0633\u0627\u0639\u062f\u0629 \u0628\u0634\u0623\u0646 \u0645\u0646\u062a\u062c \u0623\u0648 \u062e\u062f\u0645\u0629 \u0623\u0648 \u0625\u0635\u0644\u0627\u062d \u0645\u0634\u0643\u0644\u0629.<\/li>\n\n\n\n<li><strong>\u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644 (FCR):<\/strong> \u064a\u0642\u064a\u0633 \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0639\u062f\u062f \u0623\u0633\u0626\u0644\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u0627\u0644\u0631\u062f \u0639\u0644\u064a\u0647\u0627 \u0641\u064a \u0623\u0648\u0644 \u0627\u062a\u0635\u0627\u0644.<\/li>\n\n\n\n<li><strong>\u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u0630\u0628\u0630\u0628:<\/strong> \u064a\u0642\u064a\u0633 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class=\"wp-block-heading\">\u0627\u0633\u062a\u0646\u062a\u0627\u062c<\/h2>\n\n<p>\u0642\u062f \u064a\u0633\u062a\u063a\u0631\u0642 \u0627\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649 <a href=\"https:\/\/www.questionpro.com\/feedback-software\/customer-feedback-software.html\">\u062d\u0644 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0627\u0644\u0645\u062b\u0627\u0644\u064a \u0644\u0634\u0631\u0643\u062a\u0643 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644. \u0647\u0646\u0627\u0643 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0627\u0644\u062a\u064a \u064a\u062c\u0628 \u0645\u0631\u0627\u0639\u0627\u062a\u0647\u0627 \u060c \u0645\u062b\u0644 \u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644 (\u0645\u062b\u0644 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\u0627\u0644\u062a\u064a \u062a\u062a\u0644\u0642\u0627\u0647\u0627 \u0648\u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u062d\u0648\u0644 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0628\u0631\u0646\u0627\u0645\u062c \u060c \u0648\u0627\u0644\u0630\u064a \u064a\u062a\u0636\u0645\u0646 \u0623\u064a\u0636\u064b\u0627 \u0623\u062f\u0648\u0627\u062a \u062a\u0635\u0648\u0631 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631.<\/p>\n\n<p>\u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643 \u060c \u064a\u062a\u064a\u062d \u0627\u0644\u0628\u0631\u0646\u0627\u0645\u062c \u0628\u062f\u0621 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0633\u062a\u062c\u0627\u0628\u0629 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rel=\"noopener\"><button>\u0627\u0639\u0631\u0641 \u0627\u0644\u0645\u0632\u064a\u062f<\/button><\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\"><button>\u0639\u0646 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a<\/button><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u064a\u0642\u0648\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u062d\u064a\u0627\u0646\u064b\u0627 \u0639\u0646\u062f\u0645\u0627 \u064a\u0643\u0648\u0646\u0648\u0646 \u063a\u064a\u0631 \u0631\u0627\u0636\u064a\u0646 \u0639\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647\u0645. \u064a\u0645\u0643\u0646 \u0623\u064a\u0636\u064b\u0627 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0645\u0646 \u0627\u0644\u0635\u0639\u0628 \u0642\u064a\u0627\u0633 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