{"id":794840,"date":"2019-07-11T05:09:36","date_gmt":"2019-07-11T05:09:36","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d9%85%d8%ab%d8%a7%d9%84-%d8%b9%d9%84%d9%89-%d9%85%d8%b3%d8%ad-%d8%a7%d9%84%d8%b9%d9%8a%d9%86%d8%a9-%d9%85%d8%a7-%d9%87%d9%8a-%d9%88%d9%83%d9%8a%d9%81-%d9%8a%d8%aa%d9%85-%d8%a7%d8%b3%d8%aa%d8%ae\/"},"modified":"2023-05-29T19:07:53","modified_gmt":"2023-05-29T19:07:53","slug":"%d9%85%d8%ab%d8%a7%d9%84-%d8%b9%d9%84%d9%89-%d9%85%d8%b3%d8%ad-%d8%a7%d9%84%d8%b9%d9%8a%d9%86%d8%a9-%d9%85%d8%a7-%d9%87%d9%8a-%d9%88%d9%83%d9%8a%d9%81-%d9%8a%d8%aa%d9%85-%d8%a7%d8%b3%d8%aa%d8%ae","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/%d9%85%d8%ab%d8%a7%d9%84-%d8%b9%d9%84%d9%89-%d9%85%d8%b3%d8%ad-%d8%a7%d9%84%d8%b9%d9%8a%d9%86%d8%a9-%d9%85%d8%a7-%d9%87%d9%8a-%d9%88%d9%83%d9%8a%d9%81-%d9%8a%d8%aa%d9%85-%d8%a7%d8%b3%d8%aa%d8%ae\/","title":{"rendered":"\u0645\u062b\u0627\u0644 \u0639\u0644\u0649 \u0645\u0633\u062d \u0627\u0644\u0639\u064a\u0646\u0629 – \u0645\u0627 \u0647\u064a \u0648\u0643\u064a\u0641 \u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627"},"content":{"rendered":"
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\u0627\u0644\u0646\u0648\u0639\u064a\u0629 \u0628\u0639\u062f \u0633\u0624\u0627\u0644 Net Promoter Score \u0639\u0644\u0649 \u0641\u0647\u0645 \u0645\u062f\u0649 \u062a\u0644\u0628\u064a\u0629 \u062c\u0648\u062f\u0629 \u062e\u062f\u0645\u062a\u0643 \u0644\u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0641\u0648\u0631\u064a. <\/span><\/p>\n \u0644\u062c\u0645\u0639 \u0628\u064a\u0627\u0646\u0627\u062a \u0630\u0627\u062a \u0645\u063a\u0632\u0649 \u060c \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0642\u0627\u0644\u0628 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u062c\u064a\u062f \u0627\u0644\u062a\u0646\u0638\u064a\u0645 \u064a\u062d\u062a\u0648\u064a \u0639\u0644\u0649 \u0623\u0633\u0626\u0644\u0629 \u0645\u0635\u0645\u0645\u0629 \u0644\u0642\u064a\u0627\u0633 \u0645\u062c\u0627\u0644\u0627\u062a \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062f\u0642\u064a\u0642\u0629. \u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0645\u062b\u0627\u0644 \u0639\u0644\u0649 \u0639\u064a\u0646\u0629 \u0645\u0633\u062d \u0644\u062a\u0642\u064a\u064a\u0645 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645\u0647\u0627. <\/span><\/p>\n “\u0639\u064a\u0646\u0629 \u0645\u0633\u062d \u0644\u062a\u0642\u064a\u064a\u0645 \u062c\u0648\u062f\u0629 \u0627\u0644\u062e\u062f\u0645\u0629” <\/strong><\/a><\/p>\n \u0628\u0627\u0644\u0646\u0633\u0628\u0629 \u0644\u0623\u064a \u0639\u0645\u0644 \u062a\u062c\u0627\u0631\u064a \u060c \u062a\u0639\u062f \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u064a \u0645\u0631\u0643\u0632 \u062c\u0647\u0648\u062f\u0647\u0627 \u0644\u062a\u0637\u0648\u064a\u0631 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\u0648 CSAT \u0648 CES. <\/span><\/p>\n “\u0639\u064a\u0646\u0629 \u0645\u0633\u062d \u0644\u0645\u0639\u0631\u0641\u0629 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0633\u0639\u062f\u0627\u0621 \u0628\u0627\u0644\u0645\u0646\u062a\u062c” <\/strong><\/a><\/p>\n \u064a\u0639\u062f \u062a\u0642\u064a\u064a\u0645 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0637\u0644\u0627\u0628 \u0639\u0646\u0635\u0631\u0627 \u0645\u0647\u0645\u0627 \u0644\u0644\u0627\u0631\u062a\u0642\u0627\u0621 \u0628\u062c\u0648\u062f\u0629 \u0627\u0644\u062a\u0639\u0644\u064a\u0645. \u0631\u0636\u0627 \u0627\u0644\u0637\u0644\u0627\u0628 \u0647\u0648 \u0627\u0644\u0645\u0641\u062a\u0627\u062d \u0644\u062a\u062d\u0644\u064a\u0644 \u0645\u062f\u0649 \u0627\u0633\u062a\u0645\u062a\u0627\u0639 \u0627\u0644\u0637\u0644\u0627\u0628 \u0628\u0648\u0642\u062a\u0647\u0645 \u0641\u064a \u0627\u0644\u062c\u0627\u0645\u0639\u0629 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\n \u0645\u062b\u0627\u0644 \u0639\u0644\u0649 \u0639\u064a\u0646\u0629 \u0627\u0644\u0645\u0633\u062d<\/span>
\n<\/a> \u0627\u0644\u062a\u064a \u062a\u0635\u0627\u062f\u0641\u0647\u0627 \u0647\u0648 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u062c\u0627\u0647\u0632 \u064a\u0645\u0643\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647 \u0645\u0628\u0627\u0634\u0631\u0629 \u0623\u0648 \u062a\u062e\u0635\u064a\u0635\u0647 \u062d\u0633\u0628 \u0627\u0644\u062d\u0627\u062c\u0629 \u0644\u0625\u062c\u0631\u0627\u0621 \u0627\u0644\u0628\u062d\u062b \u0628\u062f\u0644\u0627 \u0645\u0646 \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u062c\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0628\u062f\u0627\u064a\u0629. <\/span> <\/p>\n\u0623\u0641\u0636\u0644 \u062e\u0645\u0633 \u0637\u0631\u0642 \u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u062b\u0627\u0644 \u0645\u0633\u062d \u0627\u0644\u0639\u064a\u0646\u0629<\/b><\/h2>\n
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