{"id":798853,"date":"2022-05-25T17:45:19","date_gmt":"2022-05-26T00:45:19","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d9%86%d8%ac%d8%a7%d8%ad-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%84%d9%85%d8%a7%d8%b0%d8%a7-%d9%8a%d9%87%d9%85\/"},"modified":"2022-05-25T17:45:19","modified_gmt":"2022-05-25T17:45:19","slug":"%d9%86%d8%ac%d8%a7%d8%ad-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%84%d9%85%d8%a7%d8%b0%d8%a7-%d9%8a%d9%87%d9%85","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/%d9%86%d8%ac%d8%a7%d8%ad-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%84%d9%85%d8%a7%d8%b0%d8%a7-%d9%8a%d9%87%d9%85\/","title":{"rendered":"\u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0627 \u0647\u0648 \u0648\u0644\u0645\u0627\u0630\u0627 \u064a\u0647\u0645"},"content":{"rendered":"<p><span style=\"font-weight: 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href=\"https:\/\/www.questionpro.com\/webinar\/\">\u0646\u062f\u0648\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a<\/a> \u0648\u0623\u062c\u0632\u0627\u0621 \u0627\u0641\u062a\u0631\u0627\u0636\u064a\u0629 \u0645\u0646 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0648\u0635\u0641\u062d\u0629 \u0645\u0639\u0631\u0641\u064a\u0629.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0645\u0639 \u0643\u0644 \u0627\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0645\u0630\u0643\u0648\u0631\u0629 \u0623\u0639\u0644\u0627\u0647 \u060c \u0644\u0627 \u064a\u0636\u064a\u0639 \u0627\u0644\u0639\u0645\u064a\u0644 \u0623\u0628\u062f\u0627 \u0641\u064a \u0637\u064a \u0627\u0644\u0646\u0633\u064a\u0627\u0646 \u0648\u064a\u0645\u0643\u0646\u0647 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u062d\u0644\u0648\u0644 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\u0628\u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0648\u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0625\u0646\u0634\u0627\u0621 \u062e\u0631\u064a\u0637\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u0642\u062f\u064a\u0645 \u062d\u0644\u0648\u0644 \u0645\u062e\u0635\u0635\u0629 \u0628\u0646\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0642\u0645 \u0628\u0639\u0645\u0644 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u062d\u062f\u062f\u0629 \u0645\u0646 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u0642\u064a\u0627\u0633\u064a\u0629 (SoPs) \u0644\u0644\u0641\u0631\u064a\u0642 \u060c \u0648\u062a\u0623\u0643\u062f \u0645\u0646 \u0641\u0647\u0645\u0647\u0645 \u0644\u0647\u0627.<\/span><\/li>\n<\/ol>\n<h3><b>\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/b><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0627\u0628\u062f\u0623 \u0628\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0628\u0646\u0627\u0621 \u0641\u0631\u064a\u0642 \u0648\u062a\u0637\u0648\u064a\u0631 \u0639\u0645\u0644\u064a\u0629 \u0644\u0646\u0641\u0633\u0647.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0645\u0648\u0627\u0621\u0645\u0629 \u0645\u0642\u0627\u064a\u064a\u0633 \u0641\u0631\u064a\u0642 CS \u0645\u0639 \u0623\u0647\u062f\u0627\u0641 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0639\u0627\u0645\u0629.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0627\u0644\u0641\u0631\u064a\u0642 \u064a\u0648\u0645\u064a\u0627 \u0644\u0636\u0645\u0627\u0646 \u0635\u0648\u062a \u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u062c\u0645\u064a\u0639 \u0623\u0646\u062d\u0627\u0621 \u0627\u0644\u0645\u0646\u0638\u0645\u0629.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0627\u0645\u0646\u062d \u0639\u0631\u0636 \u0627\u0644\u0645\u0646\u062a\u062c \u0641\u064a \u0627\u0644\u062a\u062d\u062f\u064a\u062b\u0627\u062a \u0627\u0644\u0623\u0633\u0628\u0648\u0639\u064a\u0629 \u0644\u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/span><\/li>\n<\/ol>\n<h3><b>\u064a\u062a\u0637\u0648\u0631 \u0645\u062d\u062a\u0648\u0649 QuestionPro \u062f\u0627\u0626\u0645\u0627:<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u0646\u062d\u0646 \u062f\u0627\u0626\u0645\u0627 \u0647\u0646\u0627 \u0644\u062f\u0639\u0645 \u0639\u0645\u0644\u0627\u0626\u0646\u0627 \u0648\u0644\u0627 \u064a\u0646\u0638\u0631 \u0625\u0644\u064a\u0646\u0627 \u0623\u0628\u062f\u0627 \u0628\u0639\u064a\u062f\u0627 \u0639\u0646 \u0645\u0647\u0627\u0645 &#8220;\u0645\u0631\u0629 \u0648\u0627\u062d\u062f\u0629 \u0648\u0627\u0646\u062a\u0647\u064a\u062a&#8221;.  <\/span><span style=\"font-weight: 400;\">\u064a\u062a\u0645 \u062a\u062d\u062f\u064a\u062b \u0645\u062d\u062a\u0648\u0649 \u0645\u0648\u0642\u0639\u0646\u0627 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0643\u0644 \u0645\u0627 \u064a\u062d\u0645\u0644\u0647 QuestionPro.  <\/span><span style=\"font-weight: 400;\">\u064a\u0642\u0648\u0645 \u0641\u0631\u064a\u0642 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0628\u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0648\u062a\u062d\u062f\u064a\u062b\u0647 \u064a\u0648\u0645\u064a\u0627 \u060c \u0628\u0646\u0627\u0621 \u0639\u0644\u0649 \u0645\u0627 \u064a\u062d\u062f\u062b \u062f\u0627\u062e\u0644 \u0623\u0639\u0645\u0627\u0644\u0646\u0627. \u0646\u062d\u062f\u062f \u062f\u0627\u0626\u0645\u0627 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0646\u062a\u0637\u0648\u0631 \u0648\u0641\u0642\u0627 \u0644\u0630\u0644\u0643.  <\/span><\/p>\n<h3><b>\u0645\u0642\u0627\u064a\u064a\u0633 \u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621:  <\/b><\/h3>\n<p><span style=\"font-weight: 400;\">\u064a\u0631\u0627\u0642\u0628 QuestionPro \u062f\u0627\u0626\u0645\u0627 \u0645\u0642\u0627\u064a\u064a\u0633 \u0645\u062b\u0644 \u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0639\u0631\u0636\u064a\u0646 \u0644\u062e\u0637\u0631 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-churn\/\">\u0627\u0644\u0627\u0636\u0637\u0631\u0627\u0628<\/a> \u0648\u064a\u062a\u062e\u0630 \u062e\u0637\u0648\u0627\u062a \u0644\u0645\u0646\u0639\u0647. <\/span><span style=\"font-weight: 400;\">\u0646\u062a\u0623\u0643\u062f \u0645\u0646 \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0625\u0644\u0649 \u0623\u0642\u0635\u0649 \u062d\u062f \u0648\u0646\u062d\u062f\u062f \u062f\u0627\u0626\u0645\u0627 \u0645\u0628\u0643\u0631\u0627 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639\u0631\u0636\u064a\u0646 \u0644\u062e\u0637\u0631 \u0627\u0644\u0627\u062e\u062a\u0644\u0627\u0637 \u0641\u064a \u0648\u0642\u062a \u0645\u0628\u0643\u0631. <\/span> <\/p>\n<p><span style=\"font-weight: 400;\">\u0646\u062d\u0646 \u0646\u0639\u062a\u0628\u0631 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0639\u0648\u0627\u0645\u0644 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u060c \u0648\u0628\u0639\u0636\u0647\u0627 \u064a\u062a\u0645 \u0628\u064a\u0639\u0647 \u060c \u0648\u0627\u0644\u0628\u064a\u0639 \u0627\u0644\u0639\u0627\u0628\u0631 \u060c \u0648\u0627\u0644\u062a\u0631\u0642\u064a\u0627\u062a \u060c \u0648\u062a\u0643\u0631\u0627\u0631 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 QuestionPro.  <\/span><span style=\"font-weight: 400;\">\u0623\u064a\u0636\u0627 \u060c \u0646\u062d\u0646 \u0646\u062a\u062a\u0628\u0639 \u0639\u062f\u062f \u0637\u0644\u0628\u0627\u062a \u062f\u0639\u0645 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-care\/\">\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0647\u0630\u0647 \u0645\u0634\u0643\u0644\u0629 \u062a\u0645 \u0627\u0644\u0625\u0628\u0644\u0627\u063a \u0639\u0646\u0647\u0627 \u0623\u0648 \u0627\u0633\u062a\u0639\u0644\u0627\u0645 \u062f\u0639\u0645 \u0639\u0627\u062f\u064a.  <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.questionpro.com\/blog\/first-contact-resolution\/\">\u0645\u0639\u062f\u0644 \u062d\u0644 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0623\u0648\u0644<\/a> \u060c \u0648\u0646\u062a\u0623\u0643\u062f \u0623\u064a\u0636\u0627 \u0645\u0646 \u062d\u0644 \u0637\u0644\u0628\u0627\u062a \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/span><span style=\"font-weight: 400;\">\u064a\u062a\u0623\u0643\u062f QuestionPro \u0645\u0646 \u0625\u062c\u0631\u0627\u0621 \u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0631\u0628\u0639 \u0627\u0644\u0633\u0646\u0648\u064a\u0629 \u0648\u0645\u0631\u0627\u062c\u0639\u0627\u062a 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\u0625\u0646\u0634\u0627\u0621 \u0645\u062e\u0637\u0637\u0627\u062a \u062e\u0627\u0631\u0637\u0629 \u0637\u0631\u064a\u0642 \u0644\u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u0646\u062c\u0627\u062d. \u0646\u0636\u064a\u0641 \u0642\u064a\u0645\u0629 \u0625\u0644\u0649 \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u0627\u0644\u0639\u0645\u064a\u0644. \u0648\u0647\u0630\u0627 \u064a\u0634\u0645\u0644 \u0627\u0644\u0648\u0639\u064a \u0648\u0627\u0644\u0627\u0633\u062a\u062d\u0648\u0627\u0630 \u0648\u0627\u0644\u062a\u062d\u0648\u064a\u0644 \u0648\u0627\u0644\u0648\u0641\u0627\u0621 \u0648\u0627\u0644\u0648\u0644\u0627\u0621.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0646\u062a\u0623\u0643\u062f \u0645\u0646 \u0623\u0646\u0646\u0627 \u0646\u062d\u0644\u0644 \u0627\u0644\u0645\u0631\u0627\u062d\u0644 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0648\u0646\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0642\u0628\u0644 \u0638\u0647\u0648\u0631 \u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0644\u0645.  <\/span><span style=\"font-weight: 400;\">\u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0628\u0639\u0636 \u0627\u0644\u0623\u0645\u062b\u0644\u0629 \u0639\u0644\u0649 \u0627\u0644\u0644\u062d\u0638\u0627\u062a \u0627\u0644\u062a\u064a \u0646\u062a\u0641\u0627\u0639\u0644 \u0641\u064a\u0647\u0627 \u0645\u0639 \u0639\u0645\u0644\u0627\u0626\u0646\u0627:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0639\u0646\u062f\u0645\u0627 \u064a\u062a\u0639\u064a\u0646 \u0639\u0644\u064a\u0646\u0627 \u0627\u0644\u062a\u0648\u0635\u064a\u0629 \u0628\u0645\u064a\u0632\u0627\u062a \u062c\u062f\u064a\u062f\u0629<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0627\u0642\u062a\u0631\u0627\u062d \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062a\u062f\u0631\u064a\u0628<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u0633\u0644\u064a\u0637 \u0627\u0644\u0636\u0648\u0621 \u0639\u0644\u0649 \u0627\u0644\u0623\u062e\u0628\u0627\u0631 \u0627\u0644\u0647\u0627\u0645\u0629<\/span><\/li>\n<\/ol>\n<p><b>QuestionPro \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u0636\u0645\u0646 \u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0646\u0646\u0627 \u0646\u0628\u0642\u0649 \u0641\u064a \u0635\u062f\u0627\u0631\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0639\u0645\u0644\u0627\u0626\u0646\u0627. \u064a\u062a\u0636\u0645\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645 \u0648\u062a\u062a\u0628\u0639 \u0648\u062a\u062d\u0644\u064a\u0644 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u0646\u0645\u0627\u0637 \u0633\u0644\u0648\u0643\u0647\u0645 \u0648\u0645\u0642\u0627\u064a\u064a\u0633 \u0645\u062b\u0644 <a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0631\u0648\u064a\u062c (NPS)<\/a> <a href=\"https:\/\/www.questionpro.com\/cx\/csat.html\">\u0648\u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT).<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0631\u063a\u0628 \u0641\u064a \u062a\u062d\u0642\u064a\u0642 \u0647\u0630\u0627 \u0627\u0644\u0646\u062c\u0627\u062d \u0641\u064a \u0639\u0645\u0644\u0643 \u060c \u0641\u064a\u0645\u0643\u0646\u0643 \u0627\u0644\u0648\u062b\u0648\u0642 \u0628 QuestionPro \u0644\u0623\u0646\u0646\u0627 \u0633\u0646\u062a\u0623\u0643\u062f \u0645\u0646 \u0625\u0645\u0643\u0627\u0646\u064a\u0629 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0630\u0644\u0643 \u0628\u0643\u0641\u0627\u0621\u0629. \u0644\u062f\u064a\u0646\u0627 \u0633\u064a\u0631 \u0639\u0645\u0644 \u0622\u0644\u064a \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0628\u0631\u0646\u0627\u0645\u062c \u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635 \u0628\u0646\u0627 \u060c \u0648\u0627\u0644\u0630\u064a \u064a\u062a\u0636\u0645\u0646 \u0623\u062f\u0648\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a <a href=\"https:\/\/www.questionpro.com\/blog\/customer-service\/\">\u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> .<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0623\u064a\u0636\u0627 \u060c \u0646\u062a\u0623\u0643\u062f \u0645\u0646 \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0644\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0647\u0644 \u064a\u062a\u062d\u0631\u0643 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u0633\u0644\u0633\u061f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u0647\u0644 \u064a\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0645\u0646\u062a\u062c \u0628\u0627\u0646\u062a\u0638\u0627\u0645\u061f<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u0642\u062f\u064a\u0645 \u062d\u0644\u0648\u0644 \u0645\u062e\u0635\u0635\u0629.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u062a\u0648\u0642\u0639 \u0627\u0644\u0645\u0634\u0643\u0644\u0629 \u0648\u0627\u0645\u0646\u0639\u0647\u0627 \u0645\u0646 \u0627\u0644\u062d\u062f\u0648\u062b.<\/span><\/li>\n<\/ol>\n<h2><b>\u0644\u0645\u0627\u0630\u0627 \u0646\u062c\u0627\u062d \u0639\u0645\u0644\u0627\u0621 QuestionPro\u061f<\/b><\/h2>\n<p><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">\u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u0648 \u0623\u062d\u062f \u0639\u0648\u0627\u0645\u0644 \u062a\u063a\u064a\u064a\u0631 \u0642\u0648\u0627\u0639\u062f \u0627\u0644\u0644\u0639\u0628\u0629 \u0641\u064a \u0639\u0627\u0644\u0645 SaaS \u0648 B2B. \u064a\u0642\u0627\u0633 \u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062a\u063a\u064a\u064a\u0631 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u062b\u0642\u0627\u0641\u064a\u0629 \u0648\u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0648\u0641\u0642\u0627 \u0644\u0630\u0644\u0643.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u062a\u0639\u062a\u0642\u062f QuestionPro \u0623\u0646 \u0639\u0645\u0644\u0627\u0626\u0646\u0627 \u064a\u062a\u0645\u062a\u0639\u0648\u0646 \u0628\u0635\u062d\u0629 \u062c\u064a\u062f\u0629 \u0625\u0630\u0627 \u062d\u0642\u0642\u0648\u0627 \u0627\u0644\u0646\u062a\u064a\u062c\u0629 \u0627\u0644\u0645\u062a\u0648\u0642\u0639\u0629 \u0623\u062b\u0646\u0627\u0621 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0646\u062a\u062c\u0627\u062a\u0646\u0627 \u0648\u062e\u062f\u0645\u0627\u062a\u0646\u0627.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u064a\u0648\u0641\u0631 \u0628\u0631\u0646\u0627\u0645\u062c\u0646\u0627 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0628\u0637\u0631\u0642 \u0645\u062e\u062a\u0644\u0641\u0629 \u0645\u062b\u0644 Excel \u0648 pdf \u0648 Word \u0648\u063a\u064a\u0631\u0647\u0627 \u0644\u0644\u0645\u0642\u0627\u0631\u0646\u0629 \u0648\u0627\u0644\u0639\u0645\u0644 \u0645\u0646 \u0623\u062c\u0644 \u0645\u0646\u062a\u062c\u0647\u0645.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0641\u064a <a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\">QuestionPro CX<\/a> \u060c \u0646\u062a\u0623\u0643\u062f \u062f\u0627\u0626\u0645\u0627 \u0645\u0646 \u0648\u062c\u0648\u062f \u0637\u0631\u064a\u0642\u0629 \u0644\u0644\u062a\u062d\u0644\u064a\u0644 \u064a\u062c\u0628 \u0623\u0646 \u062a\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0639\u0645\u0644\u0627\u0626\u0646\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u0648\u0635\u064a\u0629 \u0628\u0645\u064a\u0632\u0627\u062a \u062c\u062f\u064a\u062f\u0629 \u060c \u0648\u0627\u0642\u062a\u0631\u0627\u062d \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u062a\u062f\u0631\u064a\u0628 \u0648\u0627\u0644\u0634\u0647\u0627\u062f\u0627\u062a \u060c \u0648\u062a\u0647\u0646\u0626\u062a\u0647\u0645 \u0639\u0644\u0649 \u0646\u062c\u0627\u062d\u0647\u0645.<\/span><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><button>\u0627\u0639\u0631\u0641 \u0627\u0644\u0645\u0632\u064a\u062f<\/button><\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=home-cx\" target=\"_blank\" rel=\"noopener\"><button>\u0639\u0646 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a<\/button><\/a><\/p>\n<p><strong>\u0627\u0644\u0645\u0624\u0644\u0641\u0648\u0646<\/strong>: \u0645\u0627\u064a\u0648\u0631\u064a \u064a\u0648\u0627\u0644\u064a \u0648\u0644\u0627\u062e\u064a\u0646\u062f\u0631 \u0633\u064a\u0646\u063a<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u0644\u062f\u064a\u0646\u0627 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0627\u0644\u0645\u062a\u0646\u0627\u0641\u0633\u0629 \u0644\u0623\u064a \u0639\u0645\u0644 \u062a\u062c\u0627\u0631\u064a. \u0647\u0646\u0627\u0643 \u0634\u064a\u0621 \u0648\u0627\u062d\u062f \u064a\u062c\u0628 \u0623\u0646 \u0646\u062a\u0639\u0627\u0645\u0644 \u0645\u0639\u0647 \u062f\u0627\u0626\u0645\u0627 \u0639\u0644\u0649 \u0623\u0646\u0647 &#8220;\u0645\u0646 \u0627\u0644\u062c\u064a\u062f [&hellip;]<\/p>\n","protected":false},"author":80,"featured_media":711388,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1193,1186],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0627 \u0647\u0648 \u0648\u0644\u0645\u0627\u0630\u0627 \u064a\u0647\u0645 | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u0648 \u0639\u0645\u0644\u064a\u0629 \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u062a\u0639\u0638\u064a\u0645 \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646\u0647\u0645 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u064a\u0647\u0627 \u0645\u0646 \u0645\u0646\u062a\u062c\u0627\u062a\u0646\u0627 \u0623\u0648 \u062e\u062f\u0645\u0627\u062a\u0646\u0627 \u0645\u0639 \u0627\u0644\u0645\u0624\u0633\u0633\u0629.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d9%86%d8%ac%d8%a7%d8%ad-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%88-%d9%88%d9%84%d9%85%d8%a7%d8%b0%d8%a7-%d9%8a%d9%87%d9%85\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0646\u062c\u0627\u062d \u0627\u0644\u0639\u0645\u0644\u0627\u0621: \u0645\u0627 \u0647\u0648 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