{"id":800297,"date":"2022-04-05T10:16:29","date_gmt":"2022-04-05T10:16:29","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d8%b3%d8%aa-%d9%86%d8%b5%d8%a7%d8%a6%d8%ad-%d9%84-cx-%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-%d9%86%d8%ac%d8%a7%d8%ad-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx-%d8%a3%d9%81%d9%83%d8%a7%d8%b1\/"},"modified":"2022-04-05T10:16:29","modified_gmt":"2022-04-05T10:16:29","slug":"%d8%b3%d8%aa-%d9%86%d8%b5%d8%a7%d8%a6%d8%ad-%d9%84-cx-%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-%d9%86%d8%ac%d8%a7%d8%ad-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx-%d8%a3%d9%81%d9%83%d8%a7%d8%b1","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/%d8%b3%d8%aa-%d9%86%d8%b5%d8%a7%d8%a6%d8%ad-%d9%84-cx-%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-%d9%86%d8%ac%d8%a7%d8%ad-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx-%d8%a3%d9%81%d9%83%d8%a7%d8%b1\/","title":{"rendered":"6 \u0646\u0635\u0627\u0626\u062d \u0644\u0646\u062c\u0627\u062d \u0628\u0631\u0646\u0627\u0645\u062c \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 – \u0627\u0644\u062b\u0644\u0627\u062b\u0627\u0621 \u0623\u0641\u0643\u0627\u0631 CX"},"content":{"rendered":"

\u0628\u0646\u0627\u0621 \u0648\u0625\u062f\u0627\u0631\u0629 \u0634\u0631\u0643\u0629 \u0644\u064a\u0633\u062a \u0645\u0647\u0645\u0629 \u0633\u0647\u0644\u0629. \u0645\u0639\u0638\u0645\u0646\u0627 \u0628\u0627\u0644\u0643\u0627\u062f \u064a\u0641\u0643\u0631 \u0641\u064a \u0627\u0644\u0623\u0645\u0631 \u0639\u0646\u062f\u0645\u0627 \u0646\u0630\u0647\u0628 \u0644\u0644\u062a\u0633\u0648\u0642 \u0623\u0648 \u0646\u0634\u0627\u0631\u0643 \u0641\u064a \u0628\u0639\u0636 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0631\u0641\u064a\u0647 \u0623\u0648 \u0646\u0634\u062a\u0631\u064a \u0633\u064a\u0627\u0631\u0629. \u0625\u0646\u0647 \u064a\u062a\u062c\u0627\u0648\u0632 \u0628\u0643\u062b\u064a\u0631 \u0648\u0636\u0639 \u0627\u0644\u0645\u0646\u062a\u062c \u0641\u064a \u0623\u064a\u062f\u064a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n

\u0647\u0646\u0627\u0643 \u0627\u0644\u0622\u0644\u0627\u0641 \u0645\u0646 \u0627\u0644\u0642\u0631\u0627\u0631\u0627\u062a \u0627\u0644\u064a\u0648\u0645\u064a\u0629 \u0644\u0644\u062a\u0623\u0643\u062f \u0645\u0646 \u062d\u0635\u0648\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \/ \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0631\u064a\u062f\u0648\u0646\u0647\u0627 \u060c \u0648\u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0642\u064a\u0645\u0629 \u0627\u0644\u0639\u0631\u0636 \u0648\u0627\u0644\u0628\u0642\u0627\u0621 \u0645\u0631\u0628\u062d\u0627.
\n\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u064a \u0625\u062d\u062f\u0649 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0624\u062b\u0631 \u0639\u0644\u0649 \u062c\u0645\u064a\u0639 \u0647\u0630\u0647 \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062b\u0644\u0627\u062b\u0629 \u0648\u0644\u0643\u0646\u0647\u0627 \u063a\u0627\u0644\u0628\u0627 \u0645\u0627 \u062a\u0647\u0628\u0637 \u0625\u0644\u0649 \u0628\u0646\u062f \u0627\u0644\u0645\u064a\u0632\u0627\u0646\u064a\u0629 \u0628\u064a\u0646\u0645\u0627 \u0642\u062f \u062a\u0638\u0644 \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649 \u062f\u0648\u0646 \u0631\u0627\u062f\u0639. \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0630\u064a \u0623\u0639\u0645\u0644 \u0641\u064a\u0647 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u062c\u0627\u0644 \u060c \u0639\u0627\u062f\u0629 \u0645\u0627 \u064a\u0624\u062b\u0631 \u0627\u062b\u0646\u0627\u0646 \u0645\u0646 \u0627\u0644\u0639\u0648\u0627\u0645\u0644 \u0627\u0644\u062b\u0644\u0627\u062b\u0629 \u0627\u0644\u0645\u0630\u0643\u0648\u0631\u0629 \u0623\u0639\u0644\u0627\u0647 \u0639\u0644\u0649 \u062a\u0644\u0643 \u0627\u0644\u0645\u064a\u0632\u0627\u0646\u064a\u0629: \u062a\u0632\u0648\u064a\u062f \u0639\u0645\u0644\u0627\u0626\u0646\u0627 \u0628\u0627\u0644\u062e\u062f\u0645\u0627\u062a \/ \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0631\u064a\u062f\u0648\u0646\u0647\u0627 \u0648\u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0644\u0642\u064a\u0645\u0629 (\u062a\u0642\u0639 \u0639\u0644\u0649 \u0639\u0627\u062a\u0642 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u064a\u0646 \u0645\u0633\u0624\u0648\u0644\u064a\u0629 \u0627\u0644\u0642\u064a\u0627\u0645 \u0628\u0630\u0644\u0643 \u0628\u0634\u0643\u0644 \u0645\u0631\u0628\u062d \u0633\u0648\u0627\u0621 \u0643\u0646\u062a \u062a\u0639\u0645\u0644 \u0644\u0635\u0627\u0644\u062d \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0648 \u0627\u0644\u0628\u0627\u0626\u0639).<\/p>\n

6 \u062d\u064a\u0644 \u0644\u0631\u0641\u0639 \u0645\u0633\u062a\u0648\u0649 \u0646\u062c\u0627\u062d \u0628\u0631\u0646\u0627\u0645\u062c \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643<\/h2>\n

\u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0631\u064a\u062f \u0623\u0646 \u062a\u0643\u0648\u0646 \u0646\u0627\u062c\u062d\u0627 \u0641\u064a <\/span>\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span> \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643<\/p>\n

<\/a> \u0627\u0644\u0628\u0631\u0646\u0627\u0645\u062c \u060c \u064a\u062a\u0639\u0644\u0642 \u0627\u0644\u0623\u0645\u0631 \u0628\u0625\u0638\u0647\u0627\u0631 \u0627\u0644\u0642\u064a\u0645\u0629 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631. \u0633\u064a\u0633\u0627\u0639\u062f\u0643 \u0627\u062a\u0628\u0627\u0639 \u0647\u0630\u0647 \u0627\u0644\u062a\u0648\u0635\u064a\u0627\u062a \u0627\u0644\u0633\u062a \u0623\u062f\u0646\u0627\u0647 \u0641\u064a \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 <\/span>
\n \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span>
\n<\/a> \u0627\u0644\u062a\u064a \u062a\u062a\u062c\u0627\u0648\u0632 <\/span>
\n \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644<\/span>
\n<\/a> \u0625\u0644\u0649 \u062f\u0639\u0645 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0639\u0644\u0649 \u0646\u0637\u0627\u0642 \u0648\u0627\u0633\u0639.<\/span><\/p>\n

1. \u0641\u0647\u0645 \u0627\u0644\u0631\u062d\u0644\u0629<\/span><\/h3>\n

\u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0647\u0630\u0627 \u0628\u062f\u064a\u0647\u064a\u0627 \u060c \u0648\u0644\u0643\u0646 \u063a\u0627\u0644\u0628\u0627 \u0645\u0627 \u064a\u0636\u064a\u0639 \u0641\u064a \u0627\u0644\u0645\u0631\u0627\u0648\u063a\u0629. \u0627\u0644\u062e\u0637\u0623 \u0627\u0644\u0623\u0643\u062b\u0631 \u0634\u064a\u0648\u0639\u0627 \u0627\u0644\u0630\u064a \u0623\u0631\u0649 \u0623\u0646 \u0627\u0644\u0634\u0631\u0643\u0629 \u062a\u0631\u062a\u0643\u0628\u0647 – \u0633\u0648\u0627\u0621 \u0643\u0627\u0646\u062a \u062c\u062f\u064a\u062f\u0629 \u0641\u064a \u0642\u064a\u0627\u0633 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u062a\u062a\u0637\u0644\u0639 \u0625\u0644\u0649 \u062a\u062d\u062f\u064a\u062b \u0628\u0631\u0646\u0627\u0645\u062c\u0647\u0627 – \u0647\u0648 \u0627\u0644\u0641\u0634\u0644 \u0641\u064a \u062a\u0639\u064a\u064a\u0646 \u062e\u0631\u064a\u0637\u0629 \u062d\u0642\u064a\u0642\u064a\u0629 <\/span>
\n \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/span>
\n<\/a> \u0648\u062a\u062d\u062f\u064a\u062b\u0647\u0627 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631. <\/span> <\/p>\n

\u0643\u0645 \u0645\u0631\u0629\u061f \u0641\u064a \u0643\u0644 \u0645\u0631\u0629 \u062a\u0636\u064a\u0641 \u0641\u064a\u0647\u0627 \u0642\u0646\u0648\u0627\u062a \u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0623\u0648 \u0625\u0639\u0644\u0627\u0646\u0627\u062a. <\/span>\u0645\u0639 \u0643\u0644 \u062a\u062d\u062f\u064a\u062b \u0644\u0645\u0646\u062a\u062c\u0643 \u0623\u0648 \u062e\u062f\u0645\u062a\u0643 \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u0627\u0644\u0625\u0639\u0644\u0627\u0646 \u0639\u0646\u0647\u0627. \u0644\u0643\u0644 \u0645\u0646\u0627\u0641\u0633 \u062c\u062f\u064a\u062f \u064a\u062f\u062e\u0644 \u0623\u0648 \u064a\u063a\u0627\u062f\u0631 \u0645\u0633\u0627\u062d\u062a\u0643.  <\/span><\/p>\n

\u0642\u062f \u064a\u0628\u062f\u0648 \u0623\u0646\u0647\u0627 \u0642\u062f \u062a\u0643\u0648\u0646 \u0648\u0638\u064a\u0641\u0629 \u0628\u062f\u0648\u0627\u0645 \u0643\u0627\u0645\u0644 \u060c \u062e\u0627\u0635\u0629 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0647\u0630\u0647 \u0647\u064a \u0627\u0644\u0645\u0631\u0629 \u0627\u0644\u0623\u0648\u0644\u0649 \u0623\u0648 \u0627\u0644\u0645\u0631\u0629 \u0627\u0644\u0623\u0648\u0644\u0649 \u0645\u0646\u0630 \u0648\u0642\u062a \u0637\u0648\u064a\u0644.  \u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u0625\u0630\u0627 \u062d\u0627\u0641\u0638\u062a \u0639\u0644\u0649 \u062a\u062d\u062f\u064a\u062b\u0647 \u0628\u0634\u0643\u0644 \u0645\u0633\u062a\u0645\u0631 \u060c \u0641\u0633\u062a\u0642\u0648\u0645 \u0641\u0642\u0637 \u0628\u0625\u062c\u0631\u0627\u0621 \u062a\u0639\u062f\u064a\u0644\u0627\u062a \u0635\u063a\u064a\u0631\u0629 \u0648\u0645\u0631\u0627\u062c\u0639\u0629 \u0627\u0644\u062a\u0623\u062b\u064a\u0631\u0627\u062a \u0627\u0644\u0646\u0647\u0627\u0626\u064a\u0629.  \u0633\u064a\u0624\u062f\u064a \u0630\u0644\u0643 \u0625\u0644\u0649 \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062a\u0623\u062b\u064a\u0631 \u0627\u0644\u064a\u0648\u0645\u064a \u060c \u0648\u0644\u0643\u0646 \u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u0623\u064a\u0636\u0627 \u0627\u0644\u0628\u062d\u062b \u0639\u0646 \u062a\u062d\u062f\u064a\u062b\u0647 \u0639\u0628\u0631 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0628\u0627\u0646\u062a\u0638\u0627\u0645 (\u0643\u0645\u0627 \u062a\u0639\u0644\u0645 – \u0641\u064a \u062d\u0627\u0644\u0629 \u0646\u0633\u064a\u0627\u0646 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0625\u062e\u0628\u0627\u0631\u0643 \u0628\u0646\u0638\u0627\u0645 \u0627\u0644\u062f\u0641\u0639 \u0627\u0644\u062c\u062f\u064a\u062f \u0644\u0644\u0639\u0645\u0644\u0627\u062a \u0627\u0644\u0645\u0634\u0641\u0631\u0629).  <\/span><\/p>\n

2. \u0627\u0644\u062a\u062f\u0628\u064a\u0631<\/span><\/h3>\n

\u064a\u062c\u0628 \u0623\u0646 \u064a\u0628\u062f\u0648 \u0647\u0630\u0627 \u0648\u0627\u0636\u062d\u0627 (\u062e\u0627\u0635\u0629 \u0645\u0646 \u0645\u0632\u0648\u062f \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639) \u0648\u0644\u0643\u0646 \u0648\u062c\u0648\u062f \u0645\u0646\u0634\u0648\u0631 \u0627\u0633\u062a\u0645\u0627\u0639 \u0648\u0627\u062d\u062f \u0644\u0627 \u064a\u0643\u0641\u064a. \u0627\u062b\u0646\u0627\u0646\u061f \u062a\u0644\u0627\u062a\u0629\u061f \u0631\u0628\u0645\u0627 \u0644\u0627 \u064a\u0632\u0627\u0644 \u063a\u064a\u0631 \u0643\u0627\u0641.  <\/span><\/p>\n

\u063a\u0627\u0644\u0628\u0627 \u0645\u0627 \u0646\u062a\u0648\u0642\u0641 \u0639\u0646 \u0637\u0631\u062d “\u0628\u0631\u0646\u0627\u0645\u062c \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0643\u0628\u064a\u0631” \u0644\u062f\u0631\u062c\u0629 \u0623\u0646\u0646\u0627 \u0646\u0646\u0633\u0649 \u0623\u0646 \u0647\u0646\u0627\u0643 \u0627\u0644\u0639\u0634\u0631\u0627\u062a \u0645\u0646 <\/span>
\n \u0646\u0642\u0627\u0637 \u0627\u062a\u0635\u0627\u0644 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span>
\n<\/a> – \u0623\u0648 \u0641\u0642\u0637 \u0627\u062e\u062a\u0631 \u0639\u062f\u0645 \u0642\u064a\u0627\u0633\u0647\u0627 \u0644\u062a\u0633\u0647\u064a\u0644 \u0648\u0638\u0627\u0626\u0641\u0646\u0627. \u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0631\u0643\u0632 \u0641\u0642\u0637 \u0639\u0644\u0649 \u0642\u064a\u0627\u0633 \u0646\u0642\u0637\u062a\u064a \u0627\u062a\u0635\u0627\u0644 \u0623\u0643\u0628\u0631 \u0623\u0648 \u062b\u0644\u0627\u062b \u0646\u0642\u0627\u0637 \u0627\u062a\u0635\u0627\u0644 \u060c \u0641\u0623\u0646\u062a \u0644\u0627 \u062a\u0633\u062a\u0645\u0639 \u0625\u0644\u0649 \u062c\u0645\u064a\u0639 \u0639\u0645\u0644\u0627\u0626\u0643 \u0648\u062a\u0632\u0648\u062f\u0647\u0645 \u0628\u0645\u0646\u0634\u0648\u0631\u0627\u062a \u0627\u0633\u062a\u0645\u0627\u0639 \u0643\u0627\u0641\u064a\u0629.  <\/span><\/p>\n

\u0623\u062d\u062f \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u062a\u064a \u062a\u062c\u0639\u0644\u0646\u0627 \u0646\u0642\u062f\u0645 \u0644\u0643 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u063a\u064a\u0631 \u0645\u062d\u062f\u0648\u062f\u0629 \u0641\u064a QuestionPro \u0647\u0648 \u0623\u0646\u0646\u0627 \u0646\u0631\u064a\u062f\u0643 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0642\u0627\u062f\u0631\u064a\u0646 \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0641\u064a <\/span>\u0645\u0646\u0635\u0629 \u0628\u0631\u0646\u0627\u0645\u062c \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span> \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643<\/p>\n

<\/a> \u062d\u062a\u0649 \u0644\u0648 \u0643\u0627\u0646\u062a \u0646\u0642\u0637\u0629 \u0627\u062a\u0635\u0627\u0644 \u0645\u0646\u062e\u0641\u0636\u0629 \u0627\u0644\u062d\u062c\u0645. \u0644\u0627 \u064a\u062a\u0639\u0644\u0642 \u0627\u0644\u0623\u0645\u0631 “\u0628\u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0639\u064a\u0646\u0629 \u0635\u0627\u0644\u062d\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0627” \u060c \u0628\u0644 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0645\u0646 \u0627\u0644\u0631\u062d\u0644\u0629 \u0628\u0623\u0643\u0645\u0644\u0647\u0627 \u0644\u0625\u0628\u0644\u0627\u063a \u0642\u0631\u0627\u0631\u0627\u062a\u0643.<\/span><\/p>\n

\u0628\u0627\u0644\u0646\u0638\u0631 \u0625\u0644\u0649 \u0645\u0646\u0634\u0648\u0631\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0627\u0644\u0645\u0648\u062c\u0648\u062f\u0629 \u0644\u062f\u064a\u0643 \u0627\u0644\u064a\u0648\u0645 – \u0642\u0628\u0644 10 \u0633\u0646\u0648\u0627\u062a \u0641\u0642\u0637 \u060c \u0643\u0627\u0646\u062a \u0645\u0639\u0638\u0645 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u0627\u0644\u0643\u0627\u062f \u062a\u0633\u062a\u062e\u062f\u0645 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0648\u0627\u0644\u0622\u0646 \u064a\u0633\u062a\u062e\u062f\u0645\u0647\u0627 \u0645\u0639\u0638\u0645\u0647\u0627 \u0644\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u062b\u0646\u0627\u0626\u064a\u0629 \u0627\u0644\u0627\u062a\u062c\u0627\u0647 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0645\u062e\u0627\u0648\u0641 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0627\u0644\u0639\u0631\u0648\u0636 \u0627\u0644\u062a\u0631\u0648\u064a\u062c\u064a\u0629.<\/span><\/p>\n

3. \u062a\u062c\u0627\u0648\u0632 \u0627\u0644\u0642\u064a\u0627\u0633<\/span><\/h3>\n

\u0627\u0633\u0645\u062d\u0648\u0627 \u0644\u064a \u0623\u0646 \u0623\u0628\u062f\u0623 \u0628\u0647\u0630\u0647 \u0627\u0644\u062d\u0642\u064a\u0642\u0629 – \u0623\u0646\u0627 \u0639\u0627\u0644\u0645 \u0631\u064a\u0627\u0636\u064a\u0627\u062a. \u0648\u0645\u0639 \u0630\u0644\u0643 \u060c \u0639\u0646\u062f \u0627\u0644\u0646\u0638\u0631 \u0625\u0644\u0649 \u0644\u0648\u062d\u0627\u062a \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u060c \u0641\u0625\u0646 \u0627\u0644\u0645\u0635\u0637\u0644\u062d \u0627\u0644\u0623\u062e\u064a\u0631 \u0627\u0644\u0630\u064a \u0623\u0631\u064a\u062f \u0633\u0645\u0627\u0639\u0647 \u0647\u0648 “\u0641\u0631\u0642 \u0630\u0648 \u062f\u0644\u0627\u0644\u0629 \u0625\u062d\u0635\u0627\u0626\u064a\u0629”. \u0639\u0627\u062f\u0629 \u0645\u0627 \u064a\u062a\u0645 \u0637\u0631\u062d \u0647\u0630\u0627 \u0627\u0644\u0645\u0635\u0637\u0644\u062d \u0644\u0625\u0628\u0639\u0627\u062f \u0627\u0644\u0644\u0648\u0645 \u0623\u0648 \u062a\u062c\u0646\u0628 \u0627\u0644\u0639\u0645\u0644.  <\/span><\/p>\n

\u0647\u0644 \u064a\u0645\u0643\u0646\u0643 \u0623\u0646 \u062a\u062a\u062e\u064a\u0644 \u0625\u062e\u0628\u0627\u0631 \u0627\u0644\u0639\u0645\u064a\u0644 \u0623\u0646\u0646\u0627 \u0644\u0646 \u0646\u0631\u062f \u0639\u0644\u0649 \u0634\u0643\u0648\u0627\u0647 \u0644\u0623\u0646\u0647 \u0643\u0627\u0646 “\u0634\u0627\u0630\u0627 \u0625\u062d\u0635\u0627\u0626\u064a\u0627”\u061f \u0643\u0644\u0627 \u0639\u0644\u0649 \u0627\u0644\u0625\u0637\u0644\u0627\u0642. \u0625\u0630\u0627 \u0643\u0646\u062a \u0642\u0644\u0642\u0627 \u0628\u0634\u0623\u0646 \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0627\u0644\u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u060c \u0641\u0625\u0646 \u0628\u0631\u0646\u0627\u0645\u062c \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u064a\u0631\u0643\u0632 \u0628\u0634\u0643\u0644 \u0643\u0628\u064a\u0631 \u0639\u0644\u0649 \u062a\u062d\u0642\u064a\u0642 \u0631\u0642\u0645 – \u0648\u0644\u064a\u0633 \u0647\u062f\u0641 \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0627\u0644\u062e\u062f\u0645\u0629 \u0644\u0632\u064a\u0627\u062f\u0629 \u0642\u064a\u0645\u0629 \u0627\u0644\u0639\u0631\u0636 \u0644\u0644\u0639\u0645\u064a\u0644. <\/span><\/p>\n

\u0643\u0645 \u0645\u0631\u0629 \u062a\u0642\u0644\u0642 \u0628\u0634\u0623\u0646 \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0627\u0644\u0625\u062d\u0635\u0627\u0626\u064a\u0629 \u0641\u064a \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643<\/span><\/p>\n

<\/span>\u061f  \u0639\u0646\u062f\u0645\u0627 \u064a\u0633\u0623\u0644 \u0627\u0644\u0631\u0626\u064a\u0633 \u0627\u0644\u062a\u0646\u0641\u064a\u0630\u064a \u0639\u0646 \u0627\u0646\u062e\u0641\u0627\u0636 \u0627\u0644\u062f\u0631\u062c\u0627\u062a \u060c \u0641\u0625\u0646\u0647\u0645 \u064a\u0631\u064a\u062f\u0648\u0646 \u0645\u0639\u0631\u0641\u0629 \u0645\u0627 \u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0647\u0646\u0627\u0643 \u0628\u0639\u0636 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0627\u062a\u062e\u0627\u0630\u0647\u0627 \u0644\u062a\u062d\u0633\u064a\u0646\u0647\u0627 \u060c \u0648\u0644\u064a\u0633 “\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0645\u0647\u0645\u0629 \u062d\u0648\u0644 \u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0627\u0644\u0625\u062d\u0635\u0627\u0626\u064a\u0629”.  <\/span><\/a> <\/p>\n

\u0628\u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644 \u0625\u0644\u0649 \u0645\u0627 \u0647\u0648 \u0623\u0628\u0639\u062f \u0645\u0646 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0633\u0627\u0626\u0642\u064a\u0646 \u060c \u0627\u0633\u062a\u062e\u062f\u0645 \u0623\u062f\u0627\u0629 \u0645\u062b\u0644 <\/span>NPS +<\/span><\/p>\n

<\/a> \u0627\u0644\u062d\u0635\u0631\u064a \u0644 QuestionPro \u062d\u064a\u062b \u064a\u0645\u0643\u0646\u0643 \u0628\u0633\u0647\u0648\u0644\u0629 \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0633\u0628\u0628 \u0627\u0644\u062c\u0630\u0631\u064a \u060c \u0648\u0644\u0643\u0646 \u0623\u064a\u0636\u0627 \u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u0623\u0641\u0643\u0627\u0631 \u0627\u0644\u062a\u064a \u064a\u062a\u0639\u064a\u0646 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062c\u0639\u0644\u0647\u0645 \u0623\u0643\u062b\u0631 \u0648\u0644\u0627\u0621 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u0645\u0634\u062a\u0631\u0643 \u0648\u0627\u0644\u062a\u0635\u0648\u064a\u062a \u0639\u0644\u0649 \u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631.<\/span><\/p>\n

4. \u0627\u0644\u0631\u062f<\/span><\/h3>\n

\u064a\u0628\u062f\u0648 \u0623\u0646 \u0647\u0630\u0627 \u064a\u062c\u0628 \u0623\u0646 \u064a\u0643\u0648\u0646 \u0645\u0646 \u0646\u0627\u0641\u0644\u0629 \u0627\u0644\u0642\u0648\u0644 \u060c \u0644\u0643\u0646\u0646\u064a \u0645\u0627 \u0632\u0644\u062a \u0645\u0646\u062f\u0647\u0634\u0627 \u0644\u0631\u0624\u064a\u0629 \u0639\u062f\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0648\u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0627\u0644\u062a\u064a \u0644\u0627 \u062a\u0633\u062a\u062c\u064a\u0628 \u0644\u0644\u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0648\u0627\u0631\u062f\u0629 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0623\u0648 \u0645\u0646\u0634\u0648\u0631\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 <\/span>
\n \u062d\u0644\u0642\u0629 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/span>
\n<\/a>.  <\/span> <\/p>\n

\u0623\u0634\u0639\u0631 \u0628\u0627\u0644\u0635\u062f\u0645\u0629 \u0639\u0646\u062f\u0645\u0627 \u0623\u0633\u0645\u0639 “\u0644\u0633\u0646\u0627 \u0628\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0630\u0627\u062a \u0627\u0644\u062d\u0644\u0642\u0629 \u0627\u0644\u0645\u063a\u0644\u0642\u0629” (\u063a\u0627\u0644\u0628\u0627 \u0645\u0627 \u062a\u062a\u0639\u0644\u0642 \u0628\u062a\u0648\u0641\u064a\u0631 \u0628\u0636\u0639\u0629 \u062f\u0648\u0644\u0627\u0631\u0627\u062a \u0644\u0644\u0645\u064a\u0632\u0627\u0646\u064a\u0629) \u060c \u0648\u0645\u0639 \u0630\u0644\u0643 \u0623\u0633\u0645\u0639\u0647\u0627 \u0628\u0645\u0627 \u064a\u0643\u0641\u064a \u0644\u062f\u0631\u062c\u0629 \u0623\u0646\u0646\u064a \u0645\u0636\u0637\u0631 \u0644\u0644\u0643\u062a\u0627\u0628\u0629 \u0639\u0646\u0647\u0627. \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0648\u0641\u064a\u0631\u0629 \u0644\u0633\u0628\u0628 \u0639\u062f\u0645 \u0642\u064a\u0627\u0645 \u0627\u0644\u0634\u0631\u0643\u0629 \u0628\u0630\u0644\u0643 \u060c \u0644\u0643\u0646\u0646\u064a \u0633\u0623\u0639\u0637\u064a\u0643 \u0627\u0644\u0633\u0628\u0628 \u0627\u0644\u0648\u062d\u064a\u062f \u0627\u0644\u0630\u064a \u064a\u062c\u0628 \u0639\u0644\u064a\u0643 \u0641\u0639\u0644\u0647:  \u0625\u0630\u0627 \u0644\u0645 \u062a\u0633\u062a\u062c\u0628 \u0644\u0634\u0643\u0648\u0649 \u060c \u0641\u0645\u0646 \u0627\u0644\u0645\u062d\u062a\u0645\u0644 \u0623\u0646 \u062a\u0641\u0642\u062f \u0627\u0644\u0639\u0645\u064a\u0644.  <\/span><\/p>\n

\u0623\u0646\u0627 \u0644\u0627 \u0623\u0642\u062a\u0631\u062d \u0623\u0646\u0643 \u0628\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0634\u0631\u0627\u0621 \u0643\u0644 \u0639\u0645\u064a\u0644 \u064a\u0634\u0643\u0648 (\u0625\u0630\u0627 \u0643\u0646\u062a \u0642\u062f \u0642\u0631\u0623\u062a \u0623\u064a\u0627 \u0645\u0646 \u0643\u062a\u0627\u0628\u0627\u062a\u064a \u060c \u0641\u0633\u062a\u062f\u0631\u0643 \u0623\u0646\u0646\u064a \u0644\u0627 \u0623\u062f\u0627\u0641\u0639 \u0639\u0646 \u0630\u0644\u0643) \u060c \u0644\u0643\u0646\u0643 \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0625\u062e\u0628\u0627\u0631\u0647\u0645 \u0623\u0646\u0647 \u062a\u0645 \u0633\u0645\u0627\u0639\u0643 \u0628\u0639\u062f “\u0633\u064a\u062f\u064a \u0623\u0648 \u0633\u064a\u062f\u062a\u064a \u0627\u0644\u0639\u0632\u064a\u0632\u0629: \u0645\u0634\u0643\u0644\u062a\u0643 \u0648\u062a\u062d\u0648\u064a\u0644 \u0623\u0633\u0637\u0648\u0644\u0646\u0627 \u0625\u0644\u0649 \u0645\u0635\u0627\u062f\u0631 \u0637\u0627\u0642\u0629 \u062e\u0636\u0631\u0627\u0621 \u062a\u0639\u0646\u064a \u0643\u0644 \u0634\u064a\u0621 \u0644\u0634\u0631\u0643\u062a\u0646\u0627 ….”. <\/span><\/p>\n

5. \u0623\u0643\u062b\u0631 \u0645\u0646 \u0631\u062f\u0648\u062f \u0627\u0644\u0641\u0639\u0644 \u0630\u0627\u062a \u0627\u0644\u062d\u0644\u0642\u0629 \u0627\u0644\u0645\u063a\u0644\u0642\u0629 (CLF)<\/span><\/h3>\n

\u0647\u0646\u0627\u0643 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0645\u0642\u062f\u0645\u064a \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0627\u0644\u0630\u064a\u0646 \u0633\u064a\u062f\u0641\u0639\u0648\u0646\u0643 \u0625\u0644\u0649 \u0646\u0638\u0627\u0645 “\u0627\u0644\u0646\u062a\u064a\u062c\u0629 \u060c \u0627\u0644\u062a\u0639\u0644\u064a\u0642 \u060c CLF<\/a>” \u0644\u0623\u0646 \u0647\u0630\u0627 \u0647\u0648 \u0645\u0627 \u0642\u0627\u0645\u0648\u0627 \u0628\u0628\u0646\u0627\u0626\u0647. \u0642\u062f \u062a\u0631\u0649 \u0628\u0639\u0636 \u0627\u0644\u0645\u062e\u0637\u0637\u0627\u062a \u0627\u0644\u0641\u0627\u062e\u0631\u0629 \u0648\u062a\u0637\u0628\u064a\u0642 \u062c\u0648\u0627\u0644 \u0631\u0627\u0626\u0639 \u0648\u0627\u0644\u0645\u0648\u062c\u0629 \u0627\u0644\u062a\u0627\u0644\u064a\u0629 \u0645\u0646 \u0639\u0631\u0636 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a (\u0631\u0627\u062c\u0639 \u0644\u0644\u0634\u063a\u0644 – \u0643\u0644 \u0627\u0644\u0623\u0634\u064a\u0627\u0621 \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645\u0647\u0627 QuestionPro \u0623\u064a\u0636\u0627) \u060c \u0648\u0644\u0643\u0646 \u0647\u0644 \u0646\u0638\u0627\u0645\u0647\u0645 \u0645\u0635\u0645\u0645 \u0644\u062a\u062c\u0627\u0648\u0632 \u0627\u0644\u0623\u0631\u0642\u0627\u0645\u061f \u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0648\u0627\u0643\u0628 \u0647\u0630\u0647 \u0627\u0644\u0645\u0633\u0627\u062d\u0629 \u060c \u0641\u0625\u0646 \u0645\u0641\u062a\u0627\u062d \u0627\u0644\u062a\u0642\u062f\u0645 \u0625\u0644\u0649 \u0645\u0627 \u0628\u0639\u062f \u0627\u0644\u0625\u0635\u0644\u0627\u062d\u0627\u062a \u0644\u0645\u0631\u0629 \u0648\u0627\u062d\u062f\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 CLF \u0647\u0648 \u0627\u0644\u0646\u0638\u0631 \u0641\u064a \u0627\u0644\u0646\u0647\u062c \u0627\u0644\u0623\u0643\u062b\u0631 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u0644\u0645\u0627 \u0646\u0633\u0645\u064a\u0647 “\u0627\u0644\u062d\u0644\u0642\u0629 \u0627\u0644\u062e\u0627\u0631\u062c\u064a\u0629” \u0644 CLF.  <\/span><\/p>\n

\u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0645\u062c\u0631\u062f \u0627\u0644\u0642\u064a\u0627\u0633 \u0641\u064a \u0635\u0648\u0645\u0639\u0629 \u060c \u0641\u0625\u0646\u0643 \u062a\u062c\u0645\u0639 \u0642\u0627\u062f\u0629 \u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u0645\u0646 \u062c\u0645\u064a\u0639 \u0623\u0646\u062d\u0627\u0621 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0644\u0625\u0635\u0644\u0627\u062d \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u062c\u0630\u0631\u064a\u0629 \u0644\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0646\u0638\u0627\u0645\u064a\u0629. \u064a\u062a\u064a\u062d \u0644\u0643 \u0646\u0638\u0627\u0645 \u0627\u0644\u062d\u0644\u0642\u0629 \u0627\u0644\u062e\u0627\u0631\u062c\u064a\u0629<\/a> \u0627\u0644\u062e\u0627\u0635 \u0628\u0646\u0627 \u0627\u0644\u0646\u0638\u0631 \u0639\u0628\u0631 \u0631\u062f\u0648\u062f \u0627\u0644\u0641\u0639\u0644 \u0639\u0644\u0649 \u0646\u0642\u0637\u0629 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u060c \u0648\u062a\u062d\u062f\u064a\u062f \u062a\u0644\u0643 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u062c\u0630\u0631\u064a\u0629 \u060c \u0648\u0628\u0646\u0627\u0621 \u0627\u0644\u062e\u0637\u0637 \u0648\u0627\u0644\u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a \u0644\u062a\u0635\u062d\u064a\u062d \u0627\u0644\u0625\u062c\u0631\u0627\u0621 (\u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a) \u0648\u0642\u064a\u0627\u0633 \u0627\u0644\u062a\u0623\u062b\u064a\u0631 \u0645\u0628\u0627\u0634\u0631\u0629. \u0628\u062f\u0644\u0627 \u0645\u0646 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639 \u0645\u0639 \u0627\u0644\u0631\u0626\u064a\u0633 \u0627\u0644\u062a\u0646\u0641\u064a\u0630\u064a \u0644\u0644\u062d\u062f\u064a\u062b \u0639\u0646 “\u0627\u0644\u0623\u0647\u0645\u064a\u0629 \u0627\u0644\u0625\u062d\u0635\u0627\u0626\u064a\u0629” \u060c \u0641\u0625\u0646 \u0627\u0644\u0638\u0647\u0648\u0631 \u0645\u0639 \u0641\u0631\u064a\u0642 \u0639\u0645\u0644 \u0646\u0634\u0637 \u0633\u064a\u062b\u064a\u0631 \u0625\u0639\u062c\u0627\u0628\u0647\u0627 \u0623\u0643\u062b\u0631.<\/span><\/p>\n

6. \u0642\u0645 \u0628\u062a\u0636\u0645\u064a\u0646 \u0645\u0648\u0638\u0641\u064a\u0643<\/span><\/h3>\n

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\u0625\u0630\u0627 \u0643\u0627\u0646 \u0628\u0625\u0645\u0643\u0627\u0646\u0643 \u062a\u0643\u0644\u064a\u0641 \u0645\u0648\u0638\u0641\u064a\u0643 \u0628\u062e\u062f\u0645\u0629 \u0639\u0645\u064a\u0644\u0643 \u060c \u0641\u064a\u062c\u0628 \u0623\u0646 \u062a\u0639\u0647\u062f \u0625\u0644\u064a\u0647\u0645 \u0628\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0633\u0627\u0639\u062f\u0647\u0645 \u0639\u0644\u0649 \u0641\u0647\u0645 \u0627\u0644\u0639\u0645\u064a\u0644. \u0627\u0644\u062c\u0632\u0621 \u0627\u0644\u062b\u0627\u0646\u064a \u0645\u0646 \u0647\u0630\u0647 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0647\u0648 \u0636\u0645\u0627\u0646 \u0631\u0636\u0627\u0647\u0645.  <\/span><\/p>\n

\u0642\u062f \u064a\u0643\u0648\u0646 \u0645\u0646 \u0627\u0644\u0645\u062e\u064a\u0641 \u0641\u064a \u0628\u0639\u0636 \u0627\u0644\u0623\u062d\u064a\u0627\u0646 \u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u060c \u0648\u0644\u0643\u0646 \u062d\u062a\u0649 \u0625\u0630\u0627 \u0643\u0646\u062a \u062a\u0639\u0644\u0645 \u0623\u0646 \u0634\u064a\u0626\u0627 \u0633\u064a\u0626\u0627 \u0642\u062f \u062d\u062f\u062b \u0645\u0624\u062e\u0631\u0627 (\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644 \u060c \u0625\u0630\u0627 \u0623\u0628\u0644\u063a\u062a 4000 \u0645\u0648\u0638\u0641 \u0639\u0646 \u0637\u0631\u064a\u0642 \u0627\u0644\u062e\u0637\u0623 \u0623\u0646\u0647 \u062a\u0645 \u0627\u0644\u062a\u062e\u0644\u064a \u0639\u0646\u0647\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0625\u0634\u0639\u0627\u0631 \u0643\u0634\u0648\u0641 \u0627\u0644\u0645\u0631\u062a\u0628\u0627\u062a \u0627\u0644\u0622\u0644\u064a \u0643\u0645\u0627 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0642\u0635\u0629) \u060c \u0641\u0623\u0646\u062a \u0628\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u062a\u0642\u064a\u064a\u0645 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0623\u0648\u0644\u0626\u0643 \u0627\u0644\u0630\u064a\u0646 \u0633\u064a\u0628\u0642\u0648\u0646 \u0645\u0639 \u0634\u0631\u0643\u062a\u0643 \u062e\u0644\u0627\u0644 \u0627\u0644\u0623\u0648\u0642\u0627\u062a \u0627\u0644\u0635\u0639\u0628\u0629. \u0633\u062a\u062a\u064a\u062d \u0644\u0643 \u0623\u062f\u0648\u0627\u062a \u0645\u062b\u0644 \u0645\u0646\u0635\u0629 QuestionPro Workforce<\/a> \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0627\u0644\u0639\u0631\u0636 \u0627\u0644\u0643\u0627\u0645\u0644 \u0644\u0644\u0645\u0648\u0638\u0641 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0642\u064a\u0627\u0633 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0645\u0648\u0638\u0641 \u0627\u0644\u0642\u064a\u0627\u0633\u064a\u0629 \u0648\u0627\u0644\u0646\u0628\u0636 \u0648\u0627\u0644\u0642\u064a\u0627\u0633 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0648\u0645\u0631\u0627\u062c\u0639\u0627\u062a 360 \u062f\u0631\u062c\u0629.<\/span><\/p>\n

\u0645\u062b\u0644 \u0643\u0644 \u0634\u064a\u0621 \u0641\u064a \u0627\u0644\u062d\u064a\u0627\u0629 \u060c \u0641\u0625\u0646 \u0625\u0628\u0642\u0627\u0621 \u0627\u0644\u0639\u0645\u064a\u0644 \u0633\u0639\u064a\u062f\u0627 \u064a\u062a\u062c\u0627\u0648\u0632 \u0645\u062c\u0631\u062f \u0647\u0630\u0647 \u0627\u0644\u0646\u0635\u0627\u0626\u062d \u0627\u0644\u0633\u062a \u060c \u0648\u0644\u0643\u0646 \u0628\u0635\u0641\u062a\u0643 \u0645\u0645\u0627\u0631\u0633\u0627 \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u060c \u0633\u062a\u0633\u0627\u0639\u062f\u0643 \u0647\u0630\u0647 \u0627\u0644\u062a\u0648\u0635\u064a\u0627\u062a \u0641\u064a \u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0628\u0631\u0646\u0627\u0645\u062c\u0643 \u0645\u0644\u0627\u0626\u0645\u0627 \u0648\u064a\u0645\u0643\u0646 \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0639\u0644\u064a\u0647 \u0648\u062e\u0627\u0644\u064a\u0627 \u0645\u0646 \u062a\u062e\u0641\u064a\u0636\u0627\u062a \u0627\u0644\u0645\u064a\u0632\u0627\u0646\u064a\u0629. <\/span><\/p>\n

\u0641\u064a QuestionPro \u060c \u0646\u0639\u0645\u0644 \u0639\u0644\u0649 \u0645\u0627 \u0646\u0624\u0645\u0646 \u0628\u0647. <\/b>
\n \u0642\u0645 \u0628\u062c\u062f\u0648\u0644\u0629 \u0639\u0631\u0636 \u062a\u0648\u0636\u064a\u062d\u064a \u0645\u0639 Ken<\/span>
\n<\/a> \u0648\u0627\u0643\u062a\u0634\u0641 \u0643\u064a\u0641\u064a\u0629 \u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062c\u0645\u0639 \u0631\u0624\u0649 \u0627\u0644\u0645\u0633\u062a\u0647\u0644\u0643 \u0627\u0644\u0642\u064a\u0645\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a.<\/p>\n

\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0627\u0644\u0645\u0632\u064a\u062f \u062d\u0648\u0644 QuestionPro CX<\/strong><\/a><\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

\u0628\u0646\u0627\u0621 \u0648\u0625\u062f\u0627\u0631\u0629 \u0634\u0631\u0643\u0629 \u0644\u064a\u0633\u062a \u0645\u0647\u0645\u0629 \u0633\u0647\u0644\u0629. \u0645\u0639\u0638\u0645\u0646\u0627 \u0628\u0627\u0644\u0643\u0627\u062f \u064a\u0641\u0643\u0631 \u0641\u064a \u0627\u0644\u0623\u0645\u0631 \u0639\u0646\u062f\u0645\u0627 \u0646\u0630\u0647\u0628 \u0644\u0644\u062a\u0633\u0648\u0642 \u0623\u0648 \u0646\u0634\u0627\u0631\u0643 \u0641\u064a \u0628\u0639\u0636 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0631\u0641\u064a\u0647 […]<\/p>\n","protected":false},"author":46,"featured_media":707178,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1193,1186],"tags":[],"yoast_head":"\n6 \u0646\u0635\u0627\u0626\u062d \u0644\u0646\u062c\u0627\u062d \u0628\u0631\u0646\u0627\u0645\u062c \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 - \u0627\u0644\u062b\u0644\u0627\u062b\u0627\u0621 \u0623\u0641\u0643\u0627\u0631 CX | QuestionPro<\/title>\n<meta name=\"description\" content=\"\u062d\u0627\u0641\u0638 \u0639\u0644\u0649 \u0628\u0631\u0646\u0627\u0645\u062c \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0645\u0644\u0627\u0626\u0645\u0627 \u0648\u064a\u0645\u0643\u0646 \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0639\u0644\u064a\u0647 \u0648\u062e\u0627\u0644\u064a\u0627 \u0645\u0646 \u062a\u062e\u0641\u064a\u0636\u0627\u062a \u0627\u0644\u0645\u064a\u0632\u0627\u0646\u064a\u0629 \u0628\u0627\u062a\u0628\u0627\u0639 \u0647\u0630\u0647 \u0627\u0644\u0646\u0635\u0627\u0626\u062d \u0627\u0644 6. \u0642\u0631\u0627\u0621\u0629 \u0627\u0644\u0645\u0632\u064a\u062f.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%b3%d8%aa-%d9%86%d8%b5%d8%a7%d8%a6%d8%ad-%d9%84-cx-%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-%d9%86%d8%ac%d8%a7%d8%ad-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx-%d8%a3%d9%81%d9%83%d8%a7%d8%b1\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"6 \u0646\u0635\u0627\u0626\u062d \u0644\u0646\u062c\u0627\u062d \u0628\u0631\u0646\u0627\u0645\u062c \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 - \u0627\u0644\u062b\u0644\u0627\u062b\u0627\u0621 \u0623\u0641\u0643\u0627\u0631 CX | QuestionPro\" \/>\n<meta property=\"og:description\" content=\"\u062d\u0627\u0641\u0638 \u0639\u0644\u0649 \u0628\u0631\u0646\u0627\u0645\u062c \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062e\u0627\u0635 \u0628\u0643 \u0645\u0644\u0627\u0626\u0645\u0627 \u0648\u064a\u0645\u0643\u0646 \u0627\u0644\u0627\u0639\u062a\u0645\u0627\u062f \u0639\u0644\u064a\u0647 \u0648\u062e\u0627\u0644\u064a\u0627 \u0645\u0646 \u062a\u062e\u0641\u064a\u0636\u0627\u062a \u0627\u0644\u0645\u064a\u0632\u0627\u0646\u064a\u0629 \u0628\u0627\u062a\u0628\u0627\u0639 \u0647\u0630\u0647 \u0627\u0644\u0646\u0635\u0627\u0626\u062d \u0627\u0644 6. \u0642\u0631\u0627\u0621\u0629 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\/>\n<meta name=\"twitter:creator\" content=\"@questionpro\" \/>\n<meta name=\"twitter:site\" content=\"@questionpro\" \/>\n<meta name=\"twitter:label1\" content=\"\u0643\u064f\u062a\u0628 \u0628\u0648\u0627\u0633\u0637\u0629\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ken Peterson\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%b3%d8%aa-%d9%86%d8%b5%d8%a7%d8%a6%d8%ad-%d9%84-cx-%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-%d9%86%d8%ac%d8%a7%d8%ad-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx-%d8%a3%d9%81%d9%83%d8%a7%d8%b1\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%b3%d8%aa-%d9%86%d8%b5%d8%a7%d8%a6%d8%ad-%d9%84-cx-%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-%d9%86%d8%ac%d8%a7%d8%ad-%d8%a7%d9%84%d8%ab%d9%84%d8%a7%d8%ab%d8%a7%d8%a1-cx-%d8%a3%d9%81%d9%83%d8%a7%d8%b1\/\"},\"author\":{\"name\":\"Ken 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