{"id":46,"name":"Ken Peterson","url":"","description":"Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.","link":"https:\/\/www.questionpro.com\/blog\/ar\/author\/ken\/","slug":"ken","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/c1c71893240aaca8691086e8937ee027?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/c1c71893240aaca8691086e8937ee027?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/c1c71893240aaca8691086e8937ee027?s=96&d=mm&r=g"},"meta":[],"yoast_head":"\n