Is Your Revenue at risk? Improve Customer Satisfaction
“You learn when you listen. You earn when you listen.” —Harvey Mackay Revenue at risk? Are your customers dissatisfied? Did […]
5 Ways to Handle Revenue at Risk
According to a recent study, only 28% of B2B clients fall under the “fully engaged” category. That’s shocking, as disengaged […]
Customer Effort Score (CES) Vs Net Promoter Score (NPS)
Wondering if you should focus on increasing customer loyalty or decreasing the customer efforts put into the interaction with your […]
How to Understand Customer Effort Score Benchmark?
Customer Effort Score is a measurement parameter to get information about the efforts the customers have to put into your […]
Advantages of mobile diary market research
What is a Mobile Diary? Mobile diary market research is a qualitative research method employed as a way of gathering specific […]
