Conversational Feedback: What it is, Benefits and Challenges
Having conversations with customers and employees is a friendly way to learn what they think. Unlike formal quizzes, this conversational […]
Online Ethnography: What It Is, Methods, Benefits & Challenges
Imagine a world where hashtags are as important as handshakes, and avatars represent virtual communities. Traditional ethnography is adapting to […]
Conversational Survey: What It Is, How to Create & Benefits
Conversations are at the heart of human interaction, and businesses increasingly recognize the value of incorporating this element into their […]
8 Key Customer Retention Metrics to Track in 2024
Retaining customers is the key to steadily growing a business. But how can you tell if your plan to keep […]
Postal Survey: What it is, Drawbacks + Alternative
For a long time, traditional data collection methods such as a postal survey were good for reaching different groups of […]
