Discover how customers feel about you by automating CX sentiment analysis
Automation is here to change the way we track and analyze the types of customer journey. Now you can experience […]
How to ‘KonMari’ the customer experience for maximum results
How many times have you asked yourself, “Does this spark joy?” after Marie Kondo broke the internet with her Netflix […]
New CX Feature: Track open and click rates with email disposition metrics
When creating a customer experience program, it’s important to track how well you are able to reach and engage your […]
Are Detractors putting you on the naughty list? How to get back on the nice list with your customers
So you’ve sent out an NPS survey to 100 customers over the past month. 40 of them gave you a […]
Mind the Gap – Closing the Divide Between CX and What Actually Happens in the Real World
“You‘ve got to start with the customer experience and work back toward the technology – not the other way around.” […]
