Just Be Nice: Easier Said Than Done | Tuesday CX Thoughts
Just be nice. This applies to both Customer Experience and Employee Experience. Seems simple, right? If we are nice to the customers, they’ll […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
Just be nice. This applies to both Customer Experience and Employee Experience. Seems simple, right? If we are nice to the customers, they’ll […]
January can be an interesting time of year. At times you can feel a general malaise from trying to catch […]
January can be an interesting time of year. At times you can feel a general malaise from trying to catch […]
In a recent conversation, we were discussing what it means to reach the end of a year. Growing up, most […]
I was fortunate enough to have a restful Thanksgiving Week. I took a few days off and had the opportunity […]