“We got you”: How positive reactions create positive reinforcement
Every week, Ken Peterson, President of QuestionPro CX, reflects on the importance of Customer Experience in real-world situations. This time, […]
True Closure In Customer Experience | Tuesday CX Thoughts
Tuesday CX Thoughts is a space where Ken Peterson, QuestionPro’s Director of CX, shares insights on the industry with real-life […]
User Experience is about Customer Experience | TCXT
Welcome to this edition of TCXT, where Ken Peterson, Director of QuestionPro CX, shares insights from everyday moments that shape […]
Just Be Nice: Easier Said Than Done | Tuesday CX Thoughts
Just be nice. This applies to both Customer Experience and Employee Experience. Seems simple, right? If we are nice to the customers, they’ll […]
Realizing Your Opportunities — Tuesday CX Thoughts
January can be an interesting time of year. At times you can feel a general malaise from trying to catch […]
