What Can We Expect Next? — Tuesday CX Thoughts
I was fortunate enough to have a restful Thanksgiving Week. I took a few days off and had the opportunity […]
Are You Doing Too Good A Job? — Tuesday CX Thoughts
Check Out This Week’s Video Summary with Ken: Getting it right in Customer Experience Management can be difficult. It feels […]
Total Experience in Trinidad & Tobago — Tuesday CX Thoughts
In my last blog post, I spoke about the amazing experience that is called XDay North America. The event brought […]
You Can’t Please Everyone — Tuesday CX Thoughts
A few weeks ago, I wrote about “mass personalization.” The idea that you can make a mass message feel personal […]
Mass Personalization is not Personalization! — Tuesday CX Thoughts
Customers can be demanding. They want a good price. They want variety. They want fast service. They want personalization. They […]
