Ski Days and CX: Defining Fun For Everyone — Tuesday CX Thoughts
Last week I got to take a day off and spend a little time in my former home state. Definitely […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
Last week I got to take a day off and spend a little time in my former home state. Definitely […]
A couple of weeks ago I wrote about the changing landscape of the radio industry. Something that stood out amongst […]
As we end February, I promise that this is not about relationship advice, at least for your romantic relationships. Instead, this […]
Today is Valentine’s Day, so I figured it might be a good day to focus on love (or in the […]
I had not planned to write about this today, but after reading two similarly themed posts, I couldn’t help but […]