Are you ready for your CX Audit? — Tuesday CX Thoughts
Yes, the date sits in the mind of income earners in the United States – April 15th. Well, this year, […]
The Upsell and Cross-Sell — Tuesday CX Thoughts
Let’s be really honest for a moment, we do not develop a customer experience strategy because we want to be […]
Ski Days and CX: Defining Fun For Everyone — Tuesday CX Thoughts
Last week I got to take a day off and spend a little time in my former home state. Definitely […]
How to know if your audience is tuning you out — Tuesday CX Thoughts
A couple of weeks ago I wrote about the changing landscape of the radio industry. Something that stood out amongst […]
Are You Listening? Really Listening? — Tuesday CX Thoughts
As we end February, I promise that this is not about relationship advice, at least for your romantic relationships. Instead, this […]
