What Makes Delight Your Approach — Tuesday CX Thoughts
Last week, on my way to XDay 2022 in Austin, I was surprised by my preferred airline with a picture […]
3 WTH Annoyances in Customer Experience — Tuesday CX Thoughts
Sometimes when I write about customer experience, I focus on a specific story. Other times, I address topics like customer […]
What Your Tipping Screen Says About Your Customer Experience — Tuesday CX Thoughts
I recently came across a social media post that had me thinking about how companies are portraying themselves in the eyes […]
The Trouble With Service Work — Tuesday CX Thoughts
Dissatisfaction Begets Dissatisfaction If you ever want to feel depressed about the direction of both the customer experience and the […]
Don’t Tell Me How To Do My Job, When It’s YOUR Job — Tuesday CX Thoughts
Passing the Buck I have a mixed response to the concept of self-check. I continue to see it increasing in […]
