Do You Remember Jeff? — Tuesday CX Thoughts
Your mind is already wandering…do I know Jeff? Is he famous? Was he memorable? Did he do something important? Was […]
Three Areas Where Fan Experience Goes Wrong — Tuesday CX Thoughts
The idea of customer experience in the sports area is not new, but it also is not very well managed. […]
What Makes Delight Your Approach — Tuesday CX Thoughts
Last week, on my way to XDay 2022 in Austin, I was surprised by my preferred airline with a picture […]
3 WTH Annoyances in Customer Experience — Tuesday CX Thoughts
Sometimes when I write about customer experience, I focus on a specific story. Other times, I address topics like customer […]
What Your Tipping Screen Says About Your Customer Experience — Tuesday CX Thoughts
I recently came across a social media post that had me thinking about how companies are portraying themselves in the eyes […]
