It is HOT out there! Can I have my refund? — Tuesday CX Thoughts
Charity can be hard work Since I joined QuestionPro, I am thrilled that I not only get time to volunteer, […]
3 Types of CX Insights For Your Business – Tuesday CX Thoughts
In the customer experience industry, too often I see companies using the terms data, analytics and insights interchangeably. This is […]
How Many Seconds in a Year? — Tuesday CX Thoughts
Thinking on your feet This is not a philosophical question, but also not a straightforward question: How many seconds in […]
Customer Experience Made Better With Aloha — Tuesday CX Thoughts
The Satisfaction Challenge I have been there. The angry customer screaming in my face as a teenager – belittling me, […]
Unpacking a CX Problem — Tuesday CX Thoughts
Like most customer experience researchers, I’m always watching trends – both in the innovation and technology associated with customer experience […]
