The Trouble With Service Work — Tuesday CX Thoughts
Dissatisfaction Begets Dissatisfaction If you ever want to feel depressed about the direction of both the customer experience and the […]
Don’t Tell Me How To Do My Job, When It’s YOUR Job — Tuesday CX Thoughts
Passing the Buck I have a mixed response to the concept of self-check. I continue to see it increasing in […]
3 Non-Tangible Elements in Experience — Tuesday CX Thoughts
Last week, I wrote about the baseball strike zone and what players, managers and fans demand most from the league […]
The Anatomy of A Strike — Tuesday CX Thoughts
Easy To Define We are in the heart of the playoff run for baseball. Some teams are in a good […]
3 Ironic Ways to Boost Your Customer Experience — Tuesday CX Thoughts
Last weekend I had a really bad experience at a restaurant. The kind that had me looking for any place […]
