3 Takeaways From XDay Spring 2022 – Tuesday CX Thoughts
While I tend to focus my blog on customer experience, I wanted to take a moment and recognize that the […]
Setting the Stage for Action — Tuesday CX Thoughts
I’m preparing for a family vacation – four people, coming from three different cities to meet at our destination, then […]
Don’t Overpromise — Tuesday CX Thoughts
White-Glove Service is Great… Sometimes Upfront, I’m not a fan of valet car service. It isn’t a moral standing or […]
Five Words You Should ALWAYS Associate With CX — Tuesday CX Thoughts
When talking about customer experience with some practitioners, we tend to get caught up in discussions about customer journey, financial […]
How to Deliver Value at Every Stage of the Customer Journey – Tuesday CX Thoughts
What makes an experience? We’ve all had them, and experiences can be bad or good. Is it the entire vacation […]
