When In Iceland, Hand Carry Your Luggage — Tuesday CX Thoughts
Dream vacation or nightmare? Over the years since I started in the career journey called customer experience, I tend to notice […]
How To Accelerate Your Customer Experience Strategy — Tuesday CX Thoughts
Customer Experience (CX) otherwise known by its many other acronyms, many of them containing the letter X, is the result […]
3 Takeaways From XDay Spring 2022 – Tuesday CX Thoughts
While I tend to focus my blog on customer experience, I wanted to take a moment and recognize that the […]
Setting the Stage for Action — Tuesday CX Thoughts
I’m preparing for a family vacation – four people, coming from three different cities to meet at our destination, then […]
Don’t Overpromise — Tuesday CX Thoughts
White-Glove Service is Great… Sometimes Upfront, I’m not a fan of valet car service. It isn’t a moral standing or […]
