Setting the Stage for Action — Tuesday CX Thoughts
I’m preparing for a family vacation – four people, coming from three different cities to meet at our destination, then […]
Don’t Overpromise — Tuesday CX Thoughts
White-Glove Service is Great… Sometimes Upfront, I’m not a fan of valet car service. It isn’t a moral standing or […]
Five Words You Should ALWAYS Associate With CX — Tuesday CX Thoughts
When talking about customer experience with some practitioners, we tend to get caught up in discussions about customer journey, financial […]
How to Deliver Value at Every Stage of the Customer Journey – Tuesday CX Thoughts
What makes an experience? We’ve all had them, and experiences can be bad or good. Is it the entire vacation […]
My 4 Memorable Approaches to CX — Tuesday CX Thoughts
I’ve been lucky enough to be a part of customer experience research for nearly a quarter-century. In that time I’ve […]
