Fix The Process, Not Just The Complaint — Tuesday CX Thoughts
Customers Understand That Processes Break I recently – or not so recently – had an experience where my purchase was […]
Four Ways You Drive Away Customers | Tuesday CX Thoughts
Customer Experience & Expectations We live in a world where many things are commoditized. One area that a company can […]
Go ahead and sell out — Tuesday CX Thoughts
Overbooking and Overselling Anyone that travels with any consistency has seen it happen, even if not to them. An oversold […]
3 Things Holding Back Your CX – Tuesday CX Thoughts
Why listening and understanding are not the same thing In a bit of a personal confession, I will simply state […]
Are We Ready for “Normal”? – Tuesday CX Thoughts
Let’s Get This Show On the Road A recent version of the Kiplinger Letter (a weekly business and economic forecasting […]
