Was The Experience Memorable? — Tuesday CX Thoughts
The last few weeks have been quite busy. Kids returning to their campuses to start their fall semesters, holiday weekends, […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
The last few weeks have been quite busy. Kids returning to their campuses to start their fall semesters, holiday weekends, […]
It happens all the time. You walk into a specialty goods retail store—such as a do-it-yourself home improvement or electronics […]
In this TCXT ‘s edition, Ken tells us about his experience at the People Analytics conference, exploring the complex relationship […]
In today’s TCXT, we take an introspective journey into the meaning of taking action in situations that can affect or […]
From awesome heatmap enhancements to a sentiment widget that’ll brighten your day, we’ve got the updates you’ve been waiting for. […]