You Can’t Please Everyone — Tuesday CX Thoughts
A few weeks ago, I wrote about “mass personalization.” The idea that you can make a mass message feel personal […]
Mass Personalization is not Personalization! — Tuesday CX Thoughts
Customers can be demanding. They want a good price. They want variety. They want fast service. They want personalization. They […]
QuestionPro: Leading the Charge in Customer Journey Management and Voice of the Customer Platforms
QuestionPro is a global leader in customer experience (CX) technology. It has once again cemented its dominance by being named […]
Was The Experience Memorable? (Part II) — Tuesday CX Thoughts
As I mentioned in my prior blog post, the last few weeks have been quite busy. Kids returning to their […]
Was The Experience Memorable? — Tuesday CX Thoughts
The last few weeks have been quite busy. Kids returning to their campuses to start their fall semesters, holiday weekends, […]
