Tuesday Morning CX Thoughts – Repeating “Wow!”
Some experiences are memorable Most of us think of “memorable experiences” as something we only achieve at DisneyWorld or some […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
Some experiences are memorable Most of us think of “memorable experiences” as something we only achieve at DisneyWorld or some […]
The weekend stay-cation Over the weekend I got to be a visitor in my home state. To celebrate my son’s […]
Automatic renewal and CX Some people go to work every morning, I’m one of the fortunate ones who gets to […]
Goodbye summer! With Labor Day Weekend behind us, many feel that summer is ‘unofficially’ over as well. While many schools […]
Oversights Can Happen Like many people, I turn on auto-pay for just about everything I can. I don’t want to […]