Tuesday Morning CX Thoughts – Are Your Customers Overworked?
Oversights Can Happen Like many people, I turn on auto-pay for just about everything I can. I don’t want to […]
Tuesday Morning CX Thoughts – Theory vs Execution
Travel is back, so are delays Following my time off, I remained on the mainland to visit some colleagues and […]
Tuesday Morning CX Thoughts – Weathering the CX Storm
Return from vacation As my week of vacation was concluding, the sure sign that it was over was the flight […]
Tuesday Morning CX Thoughts – Is there only one CX winner?
Return of vacation This week I’m writing from a remote location while taking some time off. While I have had […]
Tuesday Morning CX Thoughts – Why Would You Live There?
Defining our destination I have a question that still rings in my mind that was asked of the very first […]
