Price Promises Matter – Tuesday CX Thoughts
The broken coupon Code Nothing is more frustrating in the shopping experience than a broken process. The journey is dynamic […]
Tuesday Morning CX Thoughts – Nailing Down Customer Experience
The worst way to book a trip Travel has always been an interesting set of trade-offs for me. Leaving home, […]
Tuesday Morning CX Thoughts – Repeating “Wow!”
Some experiences are memorable Most of us think of “memorable experiences” as something we only achieve at DisneyWorld or some […]
Tuesday Morning CX Thoughts – Special Treatment
The weekend stay-cation Over the weekend I got to be a visitor in my home state. To celebrate my son’s […]
Tuesday Morning CX Thoughts – Trapping Your Customers
Automatic renewal and CX Some people go to work every morning, I’m one of the fortunate ones who gets to […]
