Tuesday Morning CX Thoughts – Theory vs Execution
Travel is back, so are delays Following my time off, I remained on the mainland to visit some colleagues and […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
Travel is back, so are delays Following my time off, I remained on the mainland to visit some colleagues and […]
Return from vacation As my week of vacation was concluding, the sure sign that it was over was the flight […]
Return of vacation This week I’m writing from a remote location while taking some time off. While I have had […]
Defining our destination I have a question that still rings in my mind that was asked of the very first […]
Discovering the unknown In my youth, I spent the summer months visiting my grandparents in New Jersey where I first […]