Tuesday Morning CX Thoughts – Is there only one CX winner?
Return of vacation This week I’m writing from a remote location while taking some time off. While I have had […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
Return of vacation This week I’m writing from a remote location while taking some time off. While I have had […]
Defining our destination I have a question that still rings in my mind that was asked of the very first […]
Discovering the unknown In my youth, I spent the summer months visiting my grandparents in New Jersey where I first […]
Building that relationship I’m very fortunate to have worked across so many different and varied industries in my career. From […]
Some stories stick with you Like many, I had my first taste of a vacation and what it might be […]