Tuesday Morning CX Thoughts – Shifting C-Xpectations
Building that relationship I’m very fortunate to have worked across so many different and varied industries in my career. From […]
Tuesday Morning CX Thoughts – The Promotion
Some stories stick with you Like many, I had my first taste of a vacation and what it might be […]
Tuesday Morning CX Thoughts – Ten Years In C-Exile
Losing A (Long Term) Customer I had been a regular patron to a specialty chain restaurant for many years. As […]
Tuesday Morning CX Thoughts – Confession of a CX Researcher
Attention To Detail Is Everything…Unless… I am very fortunate in that I really like the work that I do in […]
Tuesday Morning CX Thoughts: Sometimes “Sorry” is not enough
Things can go wrong Like most customers, I’ve had my share of poor customer experiences. However, I usually sit in […]
