Taking Action in CX – Tuesday CX Thoughts
In today’s TCXT, we take an introspective journey into the meaning of taking action in situations that can affect or […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
In today’s TCXT, we take an introspective journey into the meaning of taking action in situations that can affect or […]
From awesome heatmap enhancements to a sentiment widget that’ll brighten your day, we’ve got the updates you’ve been waiting for. […]
Check out this week’s Video Review with Ken: In my role, I’m used to seeing a lot of emails. Sometimes […]
Check Out This Week’s Video Summary with Ken! Perspective is everything in understanding. I remember thinking about the “distance” between […]
Check Out This Week’s Video Summary with Ken! Did you know that up until 2016, some of the reviews you […]