Marketing and the Customer Experience
Marketing to Customers Recently I received a marketing offer from a car rental company: use a neighborhood location to rent […]
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Ken has 20 years of customer experience research in retail, technology, hospitality, financial services, automotive, SaaS deployments, and CX consultation.
Marketing to Customers Recently I received a marketing offer from a car rental company: use a neighborhood location to rent […]
Take A Guide When Traveling Unknown Territory A few years ago when vacationing in Maui, we took recommendations to drive […]
Don’t Make Your Customers Work So Hard Certainly, 2020 can be seen as challenging on many levels. It has been […]
A Shock to the (Business) System Usually seen as a funny prank, especially when it is on video, is the […]
Last week, I wrote briefly about our annual QuestionPro user conference XDay. Last night and into this morning, I had […]