A guide to understanding customer needs better
The cornerstone of any successful business is addressing customer needs. For that, you need to identify and understand customer needs […]
How can you advance your CX strategy and program?
Building rapport I recently had the opportunity to travel for the first time since April. Certainly, much had changed since […]
How to turn NPS passives into promoters
Running a Net Promoter Score (NPS) survey will let you know the percentage of your detractors, passives, and promoters. Detractors […]
6 Key ways to turn your detractors into promoters
A Net Promoter Score (NPS) survey gives you an idea of customer satisfaction and loyalty. It lets you know who […]
Managing customer relationships effectively
Really? More dating advice? There is a quip/quote that I frequently hear regarding relationships: In each relationship, one person enters […]
