How to build an excellent customer survey program in 7 easy steps
Customer feedback is vital for any brand to be successful. It lets organizations know how well their customer initiatives are […]
Tuesday Morning CX Thoughts — Understand customer churn and root cause with NPS+
Can you change? After several months, I’m taking my first dip back into traveling. Multiple stops across two weeks with […]
Customer Expectations: 10 Key Expectations to remember
In today’s competitive business landscape, where brands are vying for the attention and loyalty of customers, understanding and meeting their […]
Hear what industry leader, Richard Owen has to say about the future of CX
In the latest episode of the Bootcast podcast with Vivek Bhaskaran, Founder – QuestionPro and Romi Mahajan, Chief Marketing and […]
Why should you chase customer feedback?
No more surveys! As a practitioner, I document most of the surveys I come across daily. I have to say; […]
