The crystal ball
The childhood dream of seeing the future through a crystal ball usually included playing the lottery when knowing the winning […]
What is a Customer Satisfaction score or CSAT score?
Customer satisfaction score: Definition A customer satisfaction score (CSAT score) is a measurement of customer satisfaction level through a one-question […]
Feature update: QuestionPro CX now lets you schedule reminders
Communicating with your customers is key to delivering a great customer experience (CX), before, during, or after a purchase. Doing […]
COVID-19: Understanding changes to the fan experience
I like sports. In the last few weeks, I’ve come to realize that, aside from history documentaries, it is just […]
Best ways to analyze and implement CX changes based on customer feedback
I often speak about measuring the customer experience as being a journey and not a destination. Too often, the rollout […]
