COVID-19: Understanding changes to the fan experience
I like sports. In the last few weeks, I’ve come to realize that, aside from history documentaries, it is just […]
Best ways to analyze and implement CX changes based on customer feedback
I often speak about measuring the customer experience as being a journey and not a destination. Too often, the rollout […]
Experiences after COVID-19
In the CX world, I take a lot of surveys. I could say that I’m supporting my friends and colleagues […]
A complete guide to customer surveys
Understanding your customers is key to success in today’s highly competitive business landscape. You want to provide an excellent customer […]
Enhanced CX closed-loop system to better address issues raised by customers
How often have you come across a grumbled customer pouring wrath on social media because of poor customer support experience […]
