Experiences after COVID-19
In the CX world, I take a lot of surveys. I could say that I’m supporting my friends and colleagues […]
A complete guide to customer surveys
Understanding your customers is key to success in today’s highly competitive business landscape. You want to provide an excellent customer […]
Enhanced CX closed-loop system to better address issues raised by customers
How often have you come across a grumbled customer pouring wrath on social media because of poor customer support experience […]
Customer Experience trends
It was almost nine months ago when attending the CXPA Insights exchange that I had the opportunity to listen to […]
Customer Journey: Definition & Examples [+ Free Template]
Have you ever thought that all the purchases we make involve a buying process before the time of the transaction? We […]
