Do You Trust Your Customers? — Tuesday CX Thoughts
I have been fortunate enough to see a fast evolution in business, the retail industry, technology, and in customer experience. […]
Everything You Do Is About the Experience — Tuesday CX Thoughts
This is a somber week. I grew up in areas that were exposed to wildfires, every summer in Montana we […]
Taylor, Beyonce, and NPS — Tuesday CX Thoughts
In a Hurry? We’ve Got You! Listen to this week’s Blog Post Review: Often when we write about customer experience, […]
Have You Heard? Times Two! — Tuesday CX Thoughts
Are you too busy to read? We’ve got you! Listen to this week’s topic review: I have to admit there […]
Improving Customer Experience Programs Beyond the Survey — Tuesday CX Thoughts
In a hurry? Listen to this Week’s Audio-Review: I do not spend much time “browsing the internet”; usually, my online […]
