The Power of Connected Customer to the Employee— Tuesday CX Thoughts
Listen to this week’s topic review: Too often, we get caught up in the world of negative news. Whether it […]
3 Retail Companies That Failed To Focus on CX — Tuesday CX Thoughts
Listen to this week’s topic review: I must confess that I’m a bit of an innovation enthusiast. I guess it […]
Possible Results of Failing to Listen — Tuesday CX Thoughts
We have heard these customer experience stories before. A patron that has no alternative. Their only choice is to pay […]
Redefining the Restaurant Customer Journey — Tuesday CX Thoughts
When you think about your sit-down restaurant experiences, are there any that really stand out to you? Sure, I could […]
Three Emotions that Really Matter in CX — Tuesday CX Thoughts
Technology is amazing. We continue to explore new areas in customer experience strategy, such as machine learning in customer service, […]
