Avoiding Setting Performance Goals Against CX Metrics — Tuesday CX Thoughts
What seems like a good idea, in theory, can often have unintended consequences and drive the wrong type of behavior […]
QuestionPro Journey Management: 2024 Review — Tuesday CX Thoughts
Happy New Year! In last week’s Tuesday CX thoughts, we recapped our CX product highlights from 2024 and briefly touched […]
A Case for Empowerment and Being Bold — Tuesday CX Thoughts
In my last Tuesday CX Thoughts article, I told a story about a bad experience I had with a rental […]
The Item I Failed to Leave Behind — Tuesday CX Thoughts
Despite being a frequent traveler, one source of anxiety that I can never shake is the fear of having left […]
