Customer Service Channels: Definition, Types, & Examples
Customer service used to be nearly entirely provided through call centers. Still, as it has developed over time, it is […]
Brand Repositioning: What it is & How to Do It
Simply said, brand repositioning aims to change the audience’s perception of the brand to make it seem more appealing. “Branding” […]
Acquiescence Bias: What it is & How to Prevent It
For a good reason, consumer research is frequently concerned with acquiescence bias. A survey respondent who tends to agree with […]
Intent Classification: What it is & How to use it with examples
Due to increased competition, customers now have more alternatives than ever. Providing high-quality customer service is now one of the […]
Complaint Resolution: What it is & How to Handle It
Complaint resolution is crucial to good customer service. Eventually, it leads to the company or brand’s good name recognition and […]
