The Evolution of Customer Experience — Tuesday CX Thoughts
Optimizing individual touch points to improve experience is no longer enough. To truly inspire customers and build long-term relationships, companies […]
Closed-Loop Management: The Key to Customer Centricity
When customers provide negative feedback, it often goes unnoticed or unresolved, leading to customer churn or reduced loyalty. Closed-loop management […]
Relationship NPS Fails to Understand Customer Experiences — Tuesday CX
The Net Promoter Score (NPS) is a metric system that measures customer satisfaction and loyalty. There are two main types […]
The Power of AI in Customer Experience — Tuesday CX Thoughts
With the popping up of ChatGPT, artificial intelligence (AI) has given a new boost to various fields, including Customer Experience […]
