Your customers are more important than an NPS score
Since the emergence of the Net Promoter Score (NPS), organizations have based their customer experience and customer satisfaction metrics on […]
Online Communities
Customer Advisory Board: CX Talks, Dallas
Heightened customer experience, customer intelligence, and customer satisfaction form the cornerstone of businesses and any organization that liaisons with direct […]
Four reasons to have an online community
Remember back in the good old days when the community was really a huge part of our lives? Back then, […]
Communities Services – an Extension to the Tool
Creating and managing an online community for market research is fast becoming the preferred research method for organizations. Deep level […]
Hacker’s Guide to Online Communities: 10 Steps for a Thriving Community
A recent study indicated that 74% of organizations employ some form of an online community to collect actionable feedback from […]
