3 Types of CX Insights For Your Business – Tuesday CX Thoughts
In the customer experience industry, too often I see companies using the terms data, analytics and insights interchangeably. This is […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
How Many Seconds in a Year? — Tuesday CX Thoughts
Thinking on your feet This is not a philosophical question, but also not a straightforward question: How many seconds in […]
Customer Experience Made Better With Aloha — Tuesday CX Thoughts
The Satisfaction Challenge I have been there. The angry customer screaming in my face as a teenager – belittling me, […]
Unpacking a CX Problem — Tuesday CX Thoughts
Like most customer experience researchers, I’m always watching trends – both in the innovation and technology associated with customer experience […]
Customer Centric Marketing: What it is & How to Succeed
A customer-centric marketing plan is about more than just knowing how to get leads based on your ideal customer. It’s […]
