Buyer’s Journey: Definition, Importance & Stages
Do you know what type of information your potential consumer wants or cares about before even considering purchasing something from […]
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Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Do you know what type of information your potential consumer wants or cares about before even considering purchasing something from […]
We all agree that customer experience management (CXM) is a delicate process. In a world obsessed with experiences, CX or […]
We probably don’t think about it much, but the legs of a chair or table are very important. Without a […]
Data visualization has become an increasingly popular way to analyze trends and find patterns that are actionable and grounded in […]
Let’s start with the obvious. Not all people are ready to buy. We buy because we have a need that […]