Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Buyer’s Journey: Definition, Importance & Stages

Do you know what type of information your potential consumer wants or cares about before even considering purchasing something from […]

We all agree that customer experience management (CXM) is a delicate process. In a world obsessed with experiences, CX or […]

We probably don’t think about it much, but the legs of a chair or table are very important. Without a […]

Data visualization has become an increasingly popular way to analyze trends and find patterns that are actionable and grounded in […]

Let’s start with the obvious. Not all people are ready to buy. We buy because we have a need that […]