Customer Journey Dimensions: What they are & Tips
Today we will learn about customer journey dimensions and some recommendations for the enhancement of the customer journey. In the […]
Customer Experience
Welcome to the Customer Experience blog!
Here you will find all the topics related to CX, such as:
-Tuesday’s CX Thoughts – A blog written by Ken Peterson
-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop
-Guides to measure and improve CX
And more!
Customer delight: What it is with example
By taking care of your customer, you are actually setting in motion a process that fixes the system and improves […]
Healthcare experience: What it is + Free Tips
In healthcare, the patient’s experience of care is defined by the patient or family. An individual’s healthcare experience with a […]
Service Quality: What it is + Top 5 Components
Service is the key part of keeping users engaged with an organization. Even if an organization has the best product […]
Customer relations: What they are & why they matter
Great customer relations initiatives focus on treating clients well, answering questions, and exceeding expectations. This strategy helps organizations interact with […]
