Customer Experience

Welcome to the Customer Experience blog!

Here you will find all the topics related to CX, such as:

-Tuesday’s CX Thoughts – A blog written by Ken Peterson

-Information about NPS, NPS+, CSAT, CX Surveys, Customer Feedback Loop

-Guides to measure and improve CX

And more!

Don’t Overpromise — Tuesday CX Thoughts

White-Glove Service is Great… Sometimes Upfront, I’m not a fan of valet car service. It isn’t a moral standing or […]

It is critical to understand your digital touchpoints and how they impact customer perception and brand loyalty. According to a […]

Defining the digital customer journey (DCJ) our customers follow is critical to offering a good user experience. This process that […]

Customer experience is important to your business’s success. While customer service is vital and can influence a company’s performance, customer […]

When talking about customer experience with some practitioners, we tend to get caught up in discussions about customer journey, financial […]